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All Journal Jurnal Penelitian Pendidikan IPA (JPPIPA) Hearty : Jurnal Kesehatan Masyarakat
Fitriyastanti, Devi
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Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Education Materials Science & Nanotechnology Physics Other

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THE QUALITY OF HEALTH SERVICES WITH INPATIENT SATISFACTION IN RS GRAHA JUANDA Fitriyastanti, Devi; Jumaedi, Jumaedi; Azzahra, Rusliana
HEARTY Vol 13 No 2 (2025): APRIL
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v13i2.17751

Abstract

Background: Public demand for health services is increasing every year, so it is important to maintain the quality of services provided. Five main factors influence the quality of health services, namely tangible, reliability, responsiveness, assurance, and empathy. The change in vision at Graha Juanda Hospital in the short term impacts the quality of health services. This study aimed to determine the description of the quality of health services with inpatient satisfaction. Methods: This research uses a descriptive study with a quantitative approach. The study population was all inpatients at Graha Juanda Hospital in April 2024. The research sample consisted of 68 respondents using the sampling technique of Voluntary Response. Results: based on 5 research variables in the quality of health services, it shows the variables that have a poor category consist of tangible, reliability and responsiveness. Meanwhile, only assurance has a good category. Conclusion: The quality of health services at Graha Juanda Hospital from 5 dimensions of quality is mostly dominated by poor quality of health services.
Education for Medical Personnel Malpractice: A Literature Review Putra, Kadek Ayu Putri Dharma; Purwani, Sagung Putri ME; Fitriyastanti, Devi; Anitasari, Silvia
Jurnal Penelitian Pendidikan IPA Vol 9 No 9 (2023): September
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v9i9.4360

Abstract

Doctors who adhere to professional standards, service standards, and standard operating procedures can generally expect legal protection in their medical practice. Following established protocols and guidelines helps ensure that doctors provide care within accepted norms, reducing the likelihood of malpractice allegations. This is a literature review study that analyzed the literature related to the malpractice law. The initial involved searching various databases, including MEDLINE via PubMed, Scopus, and Web of Science from April to May,2023. This search was performed using specific terms, namely doctor, dentist, malpractice, and Indonesian laws. The literature search yielded a total 153 citation (Fig. 1). Upon completion of title and abstract screening, 75 full-texts were deemed potentially relevant and reviewed. Subsequently, 21 documents fulfilled our eligibility criteria and were included. The Medical Council of Indonesia (MKDKI) has the authority to examine complaints related to the discipline of doctors and dentists and determine whether any mistakes were made in the application of medical and dental disciplines. The decisions made by MKDKI can have implications for the professional standing and disciplinary actions against doctors.
Co-Authors Azzahra, Rusliana Jumaedi, Jumaedi Purwani, Sagung Putri ME Putra, Kadek Ayu Putri Dharma Silvia Anitasari, Silvia