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All Journal Jurnal Ekonomi dan Kewirausahaan Eksplorasi
Y. Djoko Suseno
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Economics, Econometrics & Finance Social Sciences

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BEBERAPA FAKTOR KUALITAS LAYANAN YANG DIPERTIMBANGAKAN OLEH PELANGGAN DALAM PEMILIHAN ANGKUTAN JASA UMUM TAKSI Y. Djoko Suseno
Exsplorasi Vol. 24 No. 1 (2012): Eksplorasi
Publisher : Eksplorasi

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Abstract

ABSTRAK Semakin ketatnya persaingan dalam industry taksi, maka perusahaan harus dapat meningkatkan pelayanan kepada pelanggan. Karena itu perusahaan perlu  memahami keputusan pelanggan agar  dapat memenuhi customer expectation.  Mengukur kepuasan pelanggan sangat bermanfaat bagi perusahaan dalam rangka mengevaluasi posisi perusahaan saat ini dibandingkan dengan pesaing dan pengguna akhir, serta  menemukan bagian mana yang butuh peningkatan.  Umpan balik dari pelanggan merupakan alat ukur untuk mengukur kepuasan pelanggan.  Ada dua tujuan dari penelitian ini yaitu 1) menguji apakah faktor-faktor kualitas layanan yang terdiri dari bukti langsung keandalan, daya tanggap, jaminan dan empati secara bersamaan dipertimbangkan pelanggan untuk memenuhi kepuasannya dalam memilih angkutan umum taksi 2) menentukan faktor yang dijadikan pertimbangan utama untuk memenuhi kepuasannya di dalam memilih angkutan umum taksi.  Penelitian dilaksanakan di Kota Surakarta.  Alat analisis yang digunakan adalah confirmatory factor . Hasil penelitian ini menunjukkan bahwa  1) faktor kualitas layanan yang terdiri dri bukti langsung keandalan, daya tanggap, jaminan dan empati secara bersamaan dipertimbangkan pelanggan untuk memenuhi kepuasannya di dalam memilih angkutan umum taksi 2) faktor bukti langsung menjadi pertimbangan utama pelanggan untuk memenuhi kepuasannya. Kata kunci : kepuasan konsumen, kualitas layanan
““PENERAPAN MATERIAL REQUIREMENT PLANNING PADA PERSEDIAAN BAHAN BAKU DAN PENGARUHNYA TERHADAP”EFISIENSI BIAYA PERSEDIAAN (Survei pada Roti Ganep Solo) Kesya Indrika Rahayuning Citro; Y. Djoko Suseno; Sunarso Sunarso
JURNAL EKONOMI DAN KEWIRAUSAHAAN Vol. 18 No. 3 (2018): Jurnal Ekonomi dan Kewirausahaan : September
Publisher : Universitas Slamet Riyadi

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Abstract

Ganep Bakery Solo is a company of food in the form of snack or bread. Based on the survey, this company does have not a method in raw material inventory planning that can minimize inventory cost. This research aims to analyze the application of MRP method on raw material inventory and its effect on inventory cost efficiency. MRP is a method to determine the amount and timing of raw materials available in the production process. This research was conducted at Ganep's Bakery Solo. The technique used in this research is Lot Sizing with Lot for Lot calculation method, Economic Order Quantity, and Part Period Balancing. From the calculation the cost of inventory issued by the company in one year is Rp 40.000.000,00. The results obtained from the MRP calculation using Lot for Lot is Rp 40.000.000,00, Economic Order Quantity is Rp 27.357.780,00and Part Period Balancing method is Rp36.566.900,00. Calculation of MRP with Lot Sizing technique using EOQ method resulted in the smallest inventory costRp 27.357.780,00. Using MRP method can minimize the inventory cost ±68,39% of the inventory cost applied by the company.Keywords: Material Requirement Planning, Lot for Lot, Economic Order Quantity, Part Period Balancing
ANALISIS PENGENDALIAN PERSEDIAAN BAHAN BAKU DENGAN MENGGUNAKAN METODE MATERIAL REQUIREMENT PLANNING PADA CV. ANEKA KARYA GLASS KARTASURA Dian Raras Ati; Y. Djoko Suseno; Erni Widajanti
JURNAL EKONOMI DAN KEWIRAUSAHAAN Vol. 19 No. 1 (2019): Jurnal Ekonomi dan Kewirausahaan : March
Publisher : Universitas Slamet Riyadi

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Abstract

CV. Aneka Karya Glass is a company that produces residential furniture made from glass and brass, one of the best selling products is a candle holder. Raw material control is needed to reduce raw material problems that often occur in the company. Problems in CV. Aneka Karya Glass is about controlling raw material inventories that occur due to excessive ordering which raises the high cost of savings. Material Requirement Planning (MRP) is a method of controlling raw materials proposed for the company. The techniques used are lot sizing including lot for lot (LFL), economic order quantity (EOQ), and order quantity period (POQ). The total cost obtained from the calculation of the lot sizing lot for lot (LFL) technique is IDR 14,400,000, economic order quantity (EOQ) of IDR 18,150,200, and the order quantity period (POQ) of IDR 14,400,000. So based on the results obtained, the company should implement the MRP method with the LFL or POQ lot sizing technique because the two techniques get the minimum total cost of IDR 14,400,000 so that they can save costs by 50%.
Co-Authors Dian Raras Ati ERNI WIDAJANTI Kesya Indrika Rahayuning Citro Sunarso Sunarso