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Partisipasi masyarakat dalam manajemen bencana di Kota Surakarta Joko Pramono; Joko Suranto
Publisia: Jurnal Ilmu Administrasi Publik Vol 6, No 1: April 2021
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/pjiap.v6i1.4672

This study explores community participation in disaster management in Surakarta. The method used in this research is descriptive qualitative with interactive data analysis. The research data is in the form of primary and secondary data which were extracted through interviews, observation and documentation. The research flow includes literacy studies, field studies, problem identification and problem formulation, data collection, data processing, data analysis, reports and publications. The results showed that community participation in disaster management was evident at the disaster management stage. Communities together carry out rescue, evacuation and provision of emergency posts or evacuation. The community also works together in providing all the needs of the affected residents. Participation is not optimal in the pre-disaster and post-disaster stages. This is due to the lack of public awareness, the absence of firm sanctions and the absence of a forum for the community to work together with the government to plan and evaluate disaster activitie

INDEKS KEPUASAN MASYARAKAT PADA PELAYANAN PAJAK KENDARAAN BERMOTOR DI KANTOR SISTEM ADMINISTRASI MANUNGGAL SATU ATAP (SAMSAT) KABUPATEN KARANGANYAR Sugiyartini Sugiyartini; Joko Suranto
Solidaritas: Jurnal Ilmu-Ilmu Sosial Vol. 3 No. 2 (2019)
Publisher : Solidaritas

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Pelayanan publik merupakan semua aktivitas yang dilakukan oleh panitia pelayanan publik yang bertujuan untuk memenuhi kebutuhan penerima layanan. Serta Indeks Kepuasaan Masyarakat merupakan hasil penghitungan atas opini umum dalam mendapatkan pelayanan dari panitia pelayanan umum dibandingkan dengan kebutuhan menurut masyarakat. Penelitian ini bertujuan guna menganalisis indeks kepuasan masyarakat pada pelayanan pajak kendaraan bermotor di kantor Sistem Administrasi Manunggal Satu Atap (Samsat) Kabupaten Karanganyar menggunakan 9 indikator pada Peraturan Menteri Pendayagunaan Aparatur Negara Dan Reformasi Birokrasi Republik Indonesia Nomor 14 Tahun 2017 Tentang Pedoman Penyusunan Survei Kepuasan Masyarakat Unit Penyelenggara Pelayanan Publik. Metode penelitian yang digunakan adalah deskriptif kuantitatif. Teknik pengumpulan data menggunakan wawancara terstruktur dan teknik pengambilan sampel menggunakan Simple Random Sampling dengan jumlah sampel sebesar 379 responden. Analisis data dihitung menggunakan nilai rata-rata tertimbang masing-masing unsur pelayanan. Kesimpulan penelitian ini adalah Indeks Kepuasan Masyarakat pada pelayanan pajak kendaraan bermotor di kantor Samsat Kabupaten Karanganyar menunjukkan mutu pelayanan “A” serta kinerja unit pelayanan “Sangat Baik” dengan skor Indeks Kepuasan Masyarakat 88,36. Kata kunci : Pelayanan Publik, Indeks Kepuasan Masyarakat, Kepuasan, Samsat

KINERJA ORGANISASI KANTOR PENGELOLA PASAR KECAMATAN PURWANTORO KABUPATEN WONOGIRI Taufiq Tamam; Joko Suranto; Sri Riris Sugiyarti
Solidaritas: Jurnal Ilmu-Ilmu Sosial Vol. 3 No. 2 (2019)
Publisher : Solidaritas

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INTISARI Penelitian ini bertujuan menganalisis kinerja organisasi Kantor Pengelola Pasar Kecamatan Purwantoro Kabupaten Wonogiri, penelitian ini menggunakan jenis penelitian diskriptif kualitatif dengan metode studi kasus. Subyek penelitian adalah beberapa pengelola pasar serta beberapa pengguna layanan pasar yang dalam hal ini adalah pedagang dan pengunjung pasar, teknik pengumpulan data yang digunakan, yaitu: (1) wawancara, (2) observasi tersamar, dan (3) dokumentasi. Disini peneliti menggunakan pendapat dari Agus Dwiyanto, dkk guna mengukur kinerja birokrasi publik berdasar adanya indikator penilaian, yang secara lebih lanjut sebagai berikut: (1) produktivitas, (2) kualitas layanan, (3) responsibilitas, (4) responsivitas, dan (5) akuntabilitas. Hasil penelitian secara keseluruhan dikatakan baik, ditunjukkan dari hasil berikut: (1) Kinerja organisasi Kantor pengelola pasar Kecamatan Purwantoro dilihat dari produktivitas dikatakan baik dan sesuai dengan perencanaan dan efisiensi pelaksanaan program; (2) Kinerja organisasi Kantor pengelola pasar kecamatan Purwantoro dilihat dari kualitas layanan belum sesuai dengan keinginan pengguna layanan yang menginginkan fasilitas fisik pasar nyaman, aman dan kondusif; (3) Kinerja organisasi Kantor pengelola pasar kecamatan Purwantoro dilihat dari Responsivitas dikatakan baik dan sesuai dengan keinginan pengguna layanan serta harapan pengelola pasar dalam memberikan pelayanannya yang cepat dan tepat; (4) Kinerja organisasi Kantor pengelola pasar kecamatan Purwantoro dilihat dari Responsibilitas dikatakan baik dan sesuai dengan keinginan pengguna layanan serta harapan pengelola pasar dalam memberikan pelayanan prima dan sesuai dengan prinsip/kebijakan yang ada; (5) Kinerja organisasi Kantor pengelola pasar kecamatan Purwantoro dilihat dari Akuntabilitas dikatakan baik dan sesuai dengan keinginan pengguna layanan dan harapan pengelola pasar dalam konsisten pelaksanaan program dan laporan pertanggung jawaban sehingga dalam hal pencapaian prestasi memperoleh nilai dengan rata-rata 85,00 pada tahun 2016. Kata kunci: Kinerja, Organisasi, Publik

EFEKTIVITAS PELAYANAN IZIN USAHA PERDAGANGAN DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KOTA SURAKARTA Tri Widiarti; Liliek Winarni; Joko Suranto
Solidaritas: Jurnal Ilmu-Ilmu Sosial Vol. 4 No. 2 (2020)
Publisher : Solidaritas

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The One Stop Integrated Investment and Services Office (DPMPTSP) is a public organization that organizes public services, one of which is the service of trading business licenses. The problem with licensing services for trade business licenses in the city of Surakarta is that there are still many business actors who do not understand the one-stop online licensing system (OSS) due to lack of knowledge about the use of internet-based technology. Effectiveness is a benchmark for an organization in achieving its predetermined goals. To measure the effectiveness of trade business permit services in DPMPTSPSurakarta City uses a process approach according to Lubis and Martani Huseini which consists of 5 indicators namely service efficiency, service procedures, employee responsiveness, coordination between leaders and subordinates, and facilities and infrastructure. This research uses a descriptive method with a qualitative approach, with data collection used are interviews, documentation and observation. The technique of determining the informants in this study uses purposive sampling. Data analysis techniques used, namely data condensation, data presentation, and conclusions. The results of this study indicate that the trade business permit services carried out by the DPMPTSPSurakarta City are quite effective. However, the responsiveness of employees in the responsiveness of employees to complaints from public must be increased even more, so that people do not feel employees in serving convoluted and confusing. The condition of infrastructure needs improvement because it also supports the comfort of the public. Keywords: Effectiveness, Service, Business Permit

KUALITAS PELAYANAN PEMBUATAN KARTU IDENTITAS ANAK (KIA) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN KARANGANYAR Noviana Ratna Nagari; Joko Suranto
Solidaritas: Jurnal Ilmu-Ilmu Sosial Vol. 4 No. 2 (2020)
Publisher : Solidaritas

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Karanganyar Regency’s Population and Civil Registration Office is the regional apparatus that responsible and authorized to carry out service in the area of population and civil registration. One of them is the making the Child Identity Card (KIA) as an effort by the government to protect and grant children’s rights. This type of research is descriptive qualitative. Data collection techniques used included (1) interviews, (2) observations, (3) documentation. In this study researchers measured the quality of service using the theory of Parasuraman, Zeithmal, and Berry, the results of research on the quality of KIA manufacturing services at the Population and Civil Registry Service in Karanganyar Regency can be said good enough, this can be seen with the results of the study as follows: (1) tangibles, the facilities in the waiting room are further improved and inadequate parking lots, (2) reliability has been said to be good, (3) responsiveness has generally been said to be good, (4) assurance has been said to be good and the community is satisfied with the services provided, but there are some obtstacles such as the card runs out, (5) emphaty, there are employees who are not friendly, polite and polite when the service is busy. Keywords: Quality, Service, KIA

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