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All Journal Majalah Ilmiah Bijak
Dickdick Sodikin
Institut Ilmu Sosial dan Manajemen STIAMI, Jakarta
Humanities Economics, Econometrics & Finance Social Sciences

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Quality of Service As an Element Improving Customer Satisfaction Bank Mandiri Syariah Regional III Jakarta Dickdick Sodikin; Abdul Muslim
Majalah Ilmiah Bijak Vol 18, No 1: March 2021
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v18i1.908

Abstract

This study connects service quality with customer satisfaction at Bank Mandiri Syariah Regional Operasional 3 Jakarta. The results of the study concluded that the service received by the customer was in accordance with his expectations even though it was still elements of the service that needed to be improved such as the ability to understand the needs of its customers. From the results of the analysis show a positive influence on service quality on strong and significant customer satisfaction. In connection with the research conducted, it is recommended that management complete facilities to support the improvement of service quality so that customer satisfaction increases so that it becomes a loyal customer. 
Co-Authors Abdul Muslim