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All Journal Majalah Ilmiah Bijak Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat
Abdul Muslim
Institut Ilmu Sosial dan Manajemen STIAMI, Jakarta
Humanities Economics, Econometrics & Finance Public Health Social Sciences Other

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Quality of Service As an Element Improving Customer Satisfaction Bank Mandiri Syariah Regional III Jakarta Dickdick Sodikin; Abdul Muslim
Majalah Ilmiah Bijak Vol 18, No 1: March 2021
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v18i1.908

Abstract

This study connects service quality with customer satisfaction at Bank Mandiri Syariah Regional Operasional 3 Jakarta. The results of the study concluded that the service received by the customer was in accordance with his expectations even though it was still elements of the service that needed to be improved such as the ability to understand the needs of its customers. From the results of the analysis show a positive influence on service quality on strong and significant customer satisfaction. In connection with the research conducted, it is recommended that management complete facilities to support the improvement of service quality so that customer satisfaction increases so that it becomes a loyal customer. 
BIMBINGAN DAN PELATIHAN PENYUSUNAN LAPORAN KEUANGAN BANK SAMPAH YANG DIKELOLA OLEH YAYASAN KUMALA Abdul Muslim
Jurnal Komunitas : Jurnal Pengabdian kepada Masyarakat Vol 3, No 2: Januari 2021
Publisher : Institut Ilmu Sosial dan Manajemen Stiami

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (545.201 KB) | DOI: 10.31334/jks.v3i2.1279

Abstract

Kumala Foundation is a form of non-profit entity, the preparation of the entity's financial statements has been regulated in the applicable reporting standard guidelines No. 45 (Guideline for SAK No. 45). The Kumala Foundation is located at Sungai Bambu road, Tanjung Priok, North Jakarta. It turns out that it has had problems in the preparation and reporting of reports because they did not comply with the applicable standards.Conducting guidance and training in preparing financial reports can be a solution to these problems, so that the Kumala Foundation can increase their financial accountability. The initial stages carried out in the guidance and training are learning activities, conducting reviews, following up on the results of reviews, and mentoring during the service period. In addition, the use of the system is expected to facilitate the process of recording financial statements
Co-Authors Dickdick Sodikin