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All Journal Al-Amwal : Jurnal Ekonomi dan Perbankan Syari\'ah Jurnal Ilmiah Ekonomi Islam Journal of Islamic Economic Laws Jurnal Kajian Ekonomi dan Perbankan Syariah
Firsty Izzata Bella
Airlangga University
Arts Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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The Influence of Service Quality on Customer Satisfaction in Islamic Rural Banks during the Covid-19 Pandemic: A CARTER Model Alfitri Zukhrufani; Afifah Afifah; Firsty Izzata Bella
Jurnal Ilmiah Ekonomi Islam Vol 8, No 1 (2022): JIEI : Vol. 8, No. 1, 2022
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v8i1.4615

Abstract

The Covid-19 virus has become a global pandemic and gave an adverse impact on various sectors including the financial sector. Islamic Rural Bank (BPRS) as a provider of financial services plays an essential to carry out the function of collecting and distributing funds for the economic development of the community. However, with the spread of the Covid-19 virus, BPRS is obliged to limit its services. This study aimed to investigate empirically the effect of service quality on customer satisfaction of BPRS Bangka Belitung during the Covid-19 period by utilizing the CARTER model consisting by six dimensions (compliance, assurance, reliability, tangibles, empathy, and responsiveness). The research method applied is the quantitative method using Multiple Regression Analysis as the technique of data analysis. Data was collected by distributing questionnaires and applying the Likert Scale as a variable measurement scale. A total of 77 questionnaires were collected using the purposive sampling technique with the characteristics of the respondents, namely customers who had used the services of BPRS Bangka Belitung during the Covid-19 pandemic. The results indicating that the dimensions of compliance and responsiveness influence significantly customer satisfaction during the Covid-19 pandemic, while the other dimensions show no significant effect on customer satisfaction.
Determinant of Non-Performing Financing in Indonesian Islamic Commercial Banks in time of Covid-19 Pandemic Fitria Idham Chalid; Firsty Izzata Bella
Al-Amwal : Jurnal Ekonomi dan Perbankan Syari'ah Vol 13, No 2 (2021)
Publisher : IAIN Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24235/amwal.v13i2.9072

Abstract

This study intended to determine the influence of internal and external factors of Islamic banks on the Non-Performing Financing (NPF) ratio during the global financial crisis effect Covid-19. This research by utilizing quarterly data on the panel data method with 11 Islamic Commercial Banks (IBs) in the 2019Q1-2020Q4 period sourced from financial report of each bank and the Central Statistics Agency (BPS). The results indicate that all independent variables, namely the Financing to Deposit Ratio (FDR), Bank Size, and Economic Growth have a significant negative effect on NPF, except for the Capital Adequacy Ratio (CAR). This can be inferred that the credit restructuring policy enacted by the Indonesian government has been effectively decreasing the ratio of NPF in banks, especially for IBs in Indonesia during the pandemic of Covid-19
Optimization of Islamic Peer-to-Peer Lending for Micro and Small Enterprises (MSEs) After Pandemic of Covid-19 Firsty Izzata Bella
Journal of Islamic Economic Laws Vol 3, No 2: July 2020
Publisher : Muhammadiyah University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jisel.v3i2.11337

Abstract

Indonesia and the rest of the world are grieving over the Covid-19 pandemic from December 2019 to the present, besides, no body known when this pandemic will end. In addition to impacting global health, the economy also experience the effects. One of the sectors that most got the impact of Covid-19 was the Micro and Small Business Sector (MSE). This research applied descriptive qualitative method through literature study utilized from books, scientific journals and other sources as supporters. The data used is intended as support for the phenomenon that occurs in Indonesia. Finally, the researcher tried to propose a new scheme in the form of filing MSE financing in groups according to business categories through the Islamic peer-to-peer lending (P2P) platform to provide easy capital access for the enterprises after the Covid-19 pandemic.
Determinant of Non-Performing Financing in Indonesian Islamic Commercial Banks in time of Covid-19 Pandemic Fitria Idham Chalid; Firsty Izzata Bella
Al-Amwal : Jurnal Ekonomi dan Perbankan Syari'ah Vol 13, No 2 (2021)
Publisher : UIN Siber Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24235/amwal.v13i2.9072

Abstract

This study intended to determine the influence of internal and external factors of Islamic banks on the Non-Performing Financing (NPF) ratio during the global financial crisis effect Covid-19. This research by utilizing quarterly data on the panel data method with 11 Islamic Commercial Banks (IBs) in the 2019Q1-2020Q4 period sourced from financial report of each bank and the Central Statistics Agency (BPS). The results indicate that all independent variables, namely the Financing to Deposit Ratio (FDR), Bank Size, and Economic Growth have a significant negative effect on NPF, except for the Capital Adequacy Ratio (CAR). This can be inferred that the credit restructuring policy enacted by the Indonesian government has been effectively decreasing the ratio of NPF in banks, especially for IBs in Indonesia during the pandemic of Covid-19
Co-Authors Afifah Afifah Alfitri Zukhrufani Fitria Idham Chalid