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Journal : International Journal of Educational Review, Law And Social Sciences (IJERLAS)

Legal analysis of the implementation of the Immigration Management Information Sys-tem (SIMKIM) in passport services in Batam City towards transparent public service. Jimmy Limou; Soerya Respationo; Ramon Nofrial
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 5 (2025): September
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i5.4014

Abstract

Ensuring everyone can see and understand how government services work is crucial. Thanks to new technology, the immigration office in Batam City has begun using a new computer system called SIMKIM to assist with passport services. This study examines how SIMKIM regulations were created, how it is used, and the challenges and solutions. The study discusses how the law supports SIMKIM, how workers and the public use it, and the challenges they face, such as a lack of computers or a lack of familiarity with digital devices. Overall, SIMKIM helps speed up, improve, and simplify the passport application process. The study suggests that to improve services, they need to improve regulations, provide more training to workers, build better computer systems, and teach more people how to use digital technology.
LEGAL ANALYSIS OF THE ONLINE VISA SYSTEM FOR FOREIGNERS ENTERING INDONESIA Muhammad Fadhil Thalib; Laily Washliati; Ramon Nofrial
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 5 (2025): September
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i5.4015

Abstract

Digital transformation in public services is a strategic step towards achieving effective, efficient, and accountable services. One manifestation of this transformation is the implementation of an online visa system by the Directorate General of Immigration as part of immigration service reform. This research is motivated by the importance of legal certainty and the effectiveness of the online visa system for foreigners wishing to enter Indonesia, considering that this system concerns the legal and administrative rights of foreign citizens, as well as the credibility of Indonesian public services at the global level. This research aims to analyze laws and regulations, assess the effectiveness of the online visa system implementation, and identify obstacles and efforts to overcome them in order to strengthen legal certainty and service efficiency. The method used is a legal research method with a normative and empirical legal approach, using secondary data in the form of laws and regulations, official documents, and primary data in the form of interviews with immigration officials and visa applicants in Batam City. The results show that the legal framework of the online visa system is structured hierarchically, but there are still inconsistencies between the substance of the regulations and their implementation in practice. This system has improved process efficiency, but is not yet fully effective due to technical challenges, disparities in understanding among officials, and low digital literacy among some applicants. Mitigation efforts have been implemented through digital innovation and strengthened regulations, but further integration of the structure, substance, and culture of fairness in the legal system is still needed. The study recommends that the government and relevant agencies improve staff training, simplify technical procedures, expand reach, and ensure equal access for all service users to achieve an effective online visa system based on legal certainty.
LAW ENFORCEMENT ON THE MISUSE OF RESIDENCE PERMITS BY FOREIGN NATIONALS (A RESEARCH STUDY AT THE SPECIAL CLASS I IMMIGRATION OFFICE TPI BATAM) Muhammad Iqbal Saputra; Ramon Nofrial; Bachtiar Simatupang; Erniyanti
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 5 (2025): September
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i5.4019

Abstract

The increasing number of Foreign Nationals (WNA) entering Indonesia, especially Batam City, which directly borders Singapore and Malaysia, strategically impacts the dynamics of immigration supervision and law enforcement. One of the prominent issues is the misuse of residence permits, which threatens the country’s legal sovereignty and creates social and security problems. This study aims to analyze the legal regulations, the implementation of law enforcement, and the obstacles and solutions in addressing the misuse of residence permits by foreigners, using a case study at the Class I Special Immigration Office TPI Batam. This study employs normative and empirical juridical methods with statutory, sociological, and conceptual approaches. Primary data were obtained through in-depth interviews with immigration officers, foreign nationals, and the surrounding community, while secondary data were examined from legislation, official documents, and academic literature. The analysis was conducted using the Theory of State Sovereignty (Hans Kelsen) as the grand theory, the Legal System Theory (Lawrence M. Friedman) as the middle theory, and the Law Enforcement Theory (Kelling & Moore) as the applied theory. The research findings indicate that although the legal regulations regarding residence permits have been stipulated in Law Number 6 of 2011, their implementation still faces obstacles such as limited human resources, regulatory loopholes, weak technological systems, and low legal awareness among both officials and foreign nationals. Therefore, institutional reform, capacity building of human resources, drafting of more operational technical regulations, and strengthening community-based supervision are needed. Effective law enforcement requires synergy between legal structure, substance, and a consistently applied legal culture.
JURIDICAL ANALYSIS OF THE EFFECTIVENESS OF THE ONLINE STAY PERMIT SYSTEM FOR FOREIGNERS IN BATAM CITY Nanda Horas Pranata; Fadlan; Ramon Nofrial
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 5 (2025): September
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i5.4020

Abstract

Digital transformation in public services is an urgent need in realizing efficient and transparent governance, including in the field of immigration. The Directorate General of Immigration has implemented the Online Residence Permit Service System as part of the reform of residence permit services for foreign nationals. Batam City as a strategic area with high mobility of foreigners becomes an important locus in assessing the effectiveness of the system. This study is motivated by the importance of legal certainty, service efficiency, and protection of legal rights of foreign nationals in the process of applying for a digital residence permit. This study aims to analyze legal arrangements, implementation of online residence permit service system, as well as obstacles and solutions faced in improving the quality of immigration services in Batam City.The methods used are normative juridical and empirical juridical approaches with data collection techniques through document studies (secondary data) and interviews (primary data) with immigration officers, foreign service users, and other related parties.The results show that the online residence permit service system has a strong legal basis, but there are still gaps between regulations and practices in the field. The main obstacles include limited technological infrastructure, low user digital literacy, and suboptimal cross-sectoral coordination. In terms of implementation, this system has improved administrative efficiency, but has not fully guaranteed legal certainty and service satisfaction. It is recommended that the Directorate General of Immigration and Batam Immigration Office strengthen human resource capacity, improve infrastructure, prepare technical operational guidelines, and expand public education to service users. With these steps, the system is expected to run more effectively, adaptively, and in line with the principles of good administrative law.