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This Author published in this journals
All Journal TELKOMNIKA (Telecommunication Computing Electronics and Control) Proceeding of the Electrical Engineering Computer Science and Informatics SEEIJ (Social Economics and Ecology International Journal) INTECOMS: Journal of Information Technology and Computer Science Journal on Education Journal of Information Systems and Informatics JOURNAL OF INFORMATION SYSTEM MANAGEMENT (JOISM)
Gunawan Wang
Bina Nusantara University
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Education Electrical & Electronics Engineering Social Sciences Other

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Journal : Journal of Information Systems and Informatics

 1 
Improving IT Team Motivation in Using IT Helpdesk Cynthia Dewi Tanuraharja; Gunawan Wang
Journal of Information System and Informatics Vol 4 No 4 (2022): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v4i4.342

Abstract

Information Technology and Information Systems are important in supporting operations in a company. The organization's ability to manage IT affects the quality of its information technology services, especially in the use of the IT Helpdesk. The IT Helpdesk acts as a good service provider for request fulfillment and problem management in the company and aims for the IT support team to monitor the status of work on problems faced by users and can analyze lead times from the emergence of these problems to their completion. The IT Helpdesk in a company engaged in the garment and textile industry has not been used optimally, for example, e-ticketing has not reached the target time specified in the Standard Operating Procedures (SOP) at the company due to a lack of enthusiasm and lack of motivation by the IT team towards the use of IT Helpdesk. Therefore, the researchers designed a prototype of the application of gamification with the Mechanics-Dynamics-Aesthetics (MDA) framework at the IT Helpdesk as a strategy used to increase the motivation and enthusiasm of the IT team that is useful for improving the performance of each IT team.
The Use of Gamification for Pre-Recruitment System in Tax Consulting Company Muthia Maharani; Gunawan Wang
Journal of Information System and Informatics Vol 4 No 3 (2022): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v4i3.320

Abstract

The increasing need for employees who are experts in the IT field, or commonly referred to as digital talent, is a new challenge for the human resources department in the era of digital transformation. The results of interviews and observations conducted at a tax consulting company show that the HR department does not have a definite procedure for measuring the technical capabilities of IT candidates. Because technology is always changing and evolving, it is difficult to locate someone who is already conversant with the most current technologies and techniques. Assessing a candidate's genuine potential is more difficult than merely reading it on a CV or asking, "can you accomplish this?" or "do you have this trait?" Previous research indicates that the majority of candidates lie about themselves on their resumes and hiring managers just don't care. Having a qualified digital talent is critical while the tax company undergoes digital transformation. With Gen Z and millennials as recruitment targets, this study proposes a solution by designing a gamification using the MDE framework. Gamification has been shown to be effective in attracting and assessing fresh talent throughout the recruiting process. The purpose of this study is to investigate how gamification might attract skilled IT applicants while avoiding errors in judging their genuine potential.
Co-Authors Agostinho de Fatima Ahmad Nurul Fajar Aida Fitriyani Ananda Dwi Aries Susanto Cynthia Dewi Tanuraharja Ditdit Nugeraha Utama Farida Sibuea Michael Raynard Muthia Maharani Rakha Gusti Wardhana Sfenrianto Sfenrianto Taruna Diyapradana