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All Journal TELKOMNIKA (Telecommunication Computing Electronics and Control) Indonesian Journal of Electrical Engineering and Computer Science
Hazura Mohamed
Universiti Kebangsaan Malaysia
Computer Science & IT

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Speech Input as an Alternative Mode to Perform Multi-touch Gestures Nor Hidayah Hussain; Tengku Siti Meriam Tengku Wook; Siti Fadzilah Mat Noor; Hazura Mohamed
TELKOMNIKA (Telecommunication Computing Electronics and Control) Vol 16, No 3: June 2018
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/telkomnika.v16i3.8417

Abstract

Speech is fundamental and the most dominant form of communication. Speech input may facilitate natural interaction between humans and computers. For children, this input mode supports their interaction with application systems. This study addresses speech input as an alternative mode in order to improve multi-touch gesture interactions. Previous studies show that children difficult to perform multi-touch gestures successfully. In fact, multi-touch is parts of basic core gestures that have been adapted to most of the learning applications. This study uses the Wizard-of-Oz method and posts interview, involving nine preschool children between ages of four to six years old. Results of the study show children’s interactional ability using speech input towards systems and positive feedback received from them regarding the prototype of the systems. The findings from this study highlight the opportunities and challenges in using speech input to increase the success of children’s interaction with multi-touch gestures.
The use of expert review in component development for customer satisfaction towards e-hailing Nur Athirah Nabila Mohd Idros; Hazura Mohamed; Ruzzakiah Jenal
Indonesian Journal of Electrical Engineering and Computer Science Vol 17, No 1: January 2020
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijeecs.v17.i1.pp347-356

Abstract

The emergence of e-hailing apps has increased the demand of customers because online transportation service is very convenient in this modern society. As e-hailing provides an online platform for booking a ride, this apps also functions to connect the customer and driver, while at the same time allowing the customers to interact with customer service that company has provided to keep track of the satisfaction. Competition among e-hailing companies has increased since customers nowadays are very influential and knowledgeable in terms of choosing any transportation services that they want. The purpose of this study is to identify customer satisfaction towards e-hailing by embedding value co-creation model. Value co-creation is one of the concepts in Service Science that has been proved to increase customer satisfaction. Value co-creation is focused on company-customer interaction that helps in maintaining a good customer relationship and improve the company’s performance. Expert identification and evaluation procedure are used as a technique to adapt the definition of value co-creation model towards e-hailing. Then, the other factor from previous studies will be proposed as a component to be listed under value co-creation model and reviewed by an expert.
Co-Authors Nor Hidayah Hussain Nur Athirah Nabila Mohd Idros Ruzzakiah Jenal Siti Fadzilah Mat Noor Tengku Siti Meriam Tengku Wook