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All Journal International Journal of Supply Chain Management Indonesian Journal of Electrical Engineering and Computer Science
Ruzzakiah Jenal
Universiti Kebangsaan Malaysia
Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Implementing Smart Mobile Application to Achieve a Sustainable Campus Zainal Rasyid Mahayuddin; Nur Afyfah Suwadi; Ruzzakiah Jenal; Haslina Arshad; Trio Adiono
International Journal of Supply Chain Management Vol 7, No 3 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (13.161 KB)

Abstract

The use of technology nowadays is not an unusual matter especially in universities. The use of computer technology and the advanced networking that creates an integrated services and enables communication among the community of universities is a concept in a digital campus. However, in the education sector, the digital campus needs to be built as an essential foundation for the modernization of education and to facilitate a better campus life. This paper presents the concept and framework of Digital Campus as part of the universitys challenges in fostering an economical and socially sustainable campus. The implementation of co-created value in framework increases the efficiency of the digital campus concept. The use of mobile applications is very appropriate for achieving campus sustainability because of its increasing significant and ability. UKM Mobile Application as part of Digital Campus strategy is seen to be able to contribute to the sustainability of the campus. We also present the implementation of Digital Campus based on smart card usage in the applications such as attendance system, canteen payment and academic services. Mobile application development embedding value co-creation can improve the quality of service in terms of good communication with customers and the best services to the university.
The use of expert review in component development for customer satisfaction towards e-hailing Nur Athirah Nabila Mohd Idros; Hazura Mohamed; Ruzzakiah Jenal
Indonesian Journal of Electrical Engineering and Computer Science Vol 17, No 1: January 2020
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijeecs.v17.i1.pp347-356

Abstract

The emergence of e-hailing apps has increased the demand of customers because online transportation service is very convenient in this modern society. As e-hailing provides an online platform for booking a ride, this apps also functions to connect the customer and driver, while at the same time allowing the customers to interact with customer service that company has provided to keep track of the satisfaction. Competition among e-hailing companies has increased since customers nowadays are very influential and knowledgeable in terms of choosing any transportation services that they want. The purpose of this study is to identify customer satisfaction towards e-hailing by embedding value co-creation model. Value co-creation is one of the concepts in Service Science that has been proved to increase customer satisfaction. Value co-creation is focused on company-customer interaction that helps in maintaining a good customer relationship and improve the company’s performance. Expert identification and evaluation procedure are used as a technique to adapt the definition of value co-creation model towards e-hailing. Then, the other factor from previous studies will be proposed as a component to be listed under value co-creation model and reviewed by an expert.
Co-Authors Haslina Arshad Hazura Mohamed Nur Afyfah Suwadi Nur Athirah Nabila Mohd Idros Trio Adiono Zainal Rasyid Mahayuddin