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KEPUASAN MASYARAKAT TERHADAP PELAYANAN POLISI SEKTOR BAWANG KABUPATEN BANJARNEGARA Sumino Sumino; Ary Sutrischastini
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol 4 No 2 (2017): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrm.v4i2.50

This research objectives to understand how big citizen’s satisfaction on Bhabinkamtibnas’ service officers in build Kamtibnas in Polsek Bawang Banjarnegara area. Respondents taken as many as 100 people as samples by the method Accidental sampling. Interviews and surveys was the method that used in data collection. Anlaysis method used on this research was SERVQUAL method.This research have five dimension SERVQUAL, there are tangible, Reliable, Responsiveness, Assurance, dan empathy. The results are overall of each attributes dimensions SERVQUAL still negative and has an average gap by -0.36. This shows that Bhabinkamtibnas’ service officers still didn’t meet the citizen satisfactory. Despite the value of gap very small (under 1), this indicates that Bhabinkamtibnas’ service officers still need to improve its quality to reach the ideal services.

ANALISIS KUALITAS PELAYANAN DALAM PELAKSANAAN TERA DAN TERA ULANG ALAT UKUR, TIMBANG, TAKAR DAN PERLENGKAPANNYA (UTTP) PADA BIDANG PERDAGANGAN DINAS KOPERASI, PERINDUSTRIAN DAN PERDAGANGAN KABUPATEN PACITAN Susi Minarsih; Ary Sutrischastini
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol 3 No 2 (2016): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

The aims of this study are to measure the level of service quality and how to improve the quality of service execution in re-measurement tera and tera of UTTP in Commerce On duty Co-Operation, Industrial and Commerce Of Sub-Province of Pacitan. This research’s object is traditional market of Minulyo Pacitan as mains market in Sub-Province of Pacitan with 100 perpetrator people of sample as user/owner of UTTP (ukur,timbang, takar, dan perlengkapannya) with method intake of sampel by Convenience Sampling. The technique of collecting data uses questionnaires and direct interview. This research use qualitative analysis instrument test of validity and reliability to know valid or not and reliabel or not about the questions of questionnaire. Then, this research was done with Servqual method as instrument to do measurement of service quality. The measurement of service quality in Servqual method pursuant to five service dimension that is tangibles, responsiveness, realibility, assurance, and empathy. This research will be measured of gap 5 that is difference among performance and its expectation. Ad for yielded gap from a enumeration of Servqual 5 gap, -146 progressively lower him mount the quality of given service activities. Therefore, its needs the existence of priority repair of service quality, in this case is service of remeasurement tera and tera of UTTP at biggest difference or gap that is at variable of Responsiveness ( Energy Listen carefully) and attribute that has smallest difference that is – 0.44 at dimension question of variable of Tangibles ( Evidence Physical).

PENGARUH MOTIVASI DAN GAYA KEPEMIMPINAN TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA KARYAWAN SEBAGAI VARIABEL INTERVENING DI PD BPR BKK WONOSOBO Kristiana Dewi; Ary Sutrischastini
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol 3 No 1 (2016): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Motivation and leadership styles are variables that affect the performance of the employee, either directly or indirectly through intervening variables such as job satisfaction. Number of respondents in this study 78 people were taken from all employees PD . BPR BKK Wonosobo unless the Board of Directors. Methods of data collection is done by means of a questionnaire that the results are the primary data for further analysis using multiple regression analysis and regression analysis of two lines, using SPSS.17 program. The results of analysis show that the variable motivation and leadership styles, both individually and together, the positive and significant effect on performance. Variable motivation and leadership styles together positive and significant effect on job satisfaction. Variable motivation, leadership style and job satisfaction together positive and significant effect on performance. Variable motivation and leadership styles each have a positive and significant impact indirectly on performance, through the variable job satisfaction. Through the analysis of the results of the adjusted determination coefficient (adjusted R 2) of the analytical model regesi two pathways by which performance is affected by motivation, leadership style and job satisfaction, it is known that 62.1 % of the variation in performance can be explained by the variable employee motivation, leadership style and satisfaction work; while 37.9 % is explained by other factors outside the model.

ANALISIS TINGKAT KEPUASAN MASYARAKAT TERHADAP KINERJA PELAYANAN PUBLIK KANTOR KECAMATAN RONGKOP KABUPATEN GUNUNGKIDUL Luthfi Ferdinand Ahmad; Ary Sutrischastini
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol 2 No 1 (2015): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

This paper aims to determine the level of society’s satisfaction with the performance of public services in Rongkop OfficeDistrict. Data is obtained by using a questionnaire. Questionnaire of Community Satisfaction Index (HPI) to the performance of services is based on the decision Men.PAN Number: KEP / 25M.PAN / 2/2004. Respondentsare 150 people. The result of research are: (1) Elements of serviceincluded in the excellent category “A” is the security environment. (2) The element of services that fall into category “B” are the terms of service, service personnel clarity, speed of service, courtesy and friendliness of the clerk, and comfortable environment. (3) The element of services that fall into the category of less good “C” are the sub-district service procedures, responsibilities of service personnel, the ability of service personnel, service personnel discipline, justice get service, the reasonableness of the cost of the service, the service cost certainty, and certainty of the service schedule. (4) Overall Community Satisfaction Index (HPI) on the performance of public services in the Rongkop Gunungkidul District is in category B, with the value of 69.7.

PENGARUH MOTIVASI KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN BAPPEDA KABUPATEN WONOSOBO TAHUN 2013 Ary Sutrischastini; Ratna Setyani
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol 1 No 2 (2014): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

This research goal is to identification and evaluation influence of work motivation and work environment to employee’s performance in BAPPEDA Kabupaten Wonosobo. The object of this research is 37 employees of Badan Perencanaan Pembangunan Kabupaten Wonosobo. And the location of this research is at Badan Perencanaan Pembangunan Kabupaten Wonosobo. The analysis used is test validity, reliability testing, and test the hypothesis, with the help of the computer program SPSS version 17, using multiple linear regression analysis. Based on calculations of data and analysis used, the regression equation is obtained: Y = 11.733 + 0.320 X1 +0.334 X2 + ε, by using the equation regression analytical method can conclude that (X1) take effect positively against employees performance. With t value in amount of 2,219 (bigger than t in table in amount of 1,690) and significance value in amount of 0,33. By applying significance limited value in amount of 0,05, it means, hypothesis that claim if work motivation take effect against employees performance can be accepted. There is a positive and significant correlation between work environment variables (X2) against employees. With t value in amount of 2,219 (bigger than t in table in amount of 1,690) and significance value in amount of 0,33 (smaller than 0,5). Simultaneously, work motivation take effect positively and significantly against employees performance with the F value in amount of 11,562 (bigger than 0.05), then obtained significance value 0.000. It can be concluded that the work motivation and work environment has a positive and significant influence on employee performance in BAPPEDA Kabupaten Wonosobo.

KEPUASAN MASYARAKAT TERHADAP PELAYANAN POLISI SEKTOR BAWANG KABUPATEN BANJARNEGARA Sumino Sumino; Ary Sutrischastini
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol. 4 No. 2 (2017): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrm.v4i2.50

This research objectives to understand how big citizen’s satisfaction on Bhabinkamtibnas’ service officers in build Kamtibnas in Polsek Bawang Banjarnegara area. Respondents taken as many as 100 people as samples by the method Accidental sampling. Interviews and surveys was the method that used in data collection. Anlaysis method used on this research was SERVQUAL method.This research have five dimension SERVQUAL, there are tangible, Reliable, Responsiveness, Assurance, dan empathy. The results are overall of each attributes dimensions SERVQUAL still negative and has an average gap by -0.36. This shows that Bhabinkamtibnas’ service officers still didn’t meet the citizen satisfactory. Despite the value of gap very small (under 1), this indicates that Bhabinkamtibnas’ service officers still need to improve its quality to reach the ideal services.

ANALISIS KUALITAS PELAYANAN DALAM PELAKSANAAN TERA DAN TERA ULANG ALAT UKUR, TIMBANG, TAKAR DAN PERLENGKAPANNYA (UTTP) PADA BIDANG PERDAGANGAN DINAS KOPERASI, PERINDUSTRIAN DAN PERDAGANGAN KABUPATEN PACITAN Susi Minarsih; Ary Sutrischastini
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol. 3 No. 2 (2016): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

The aims of this study are to measure the level of service quality and how to improve the quality of service execution in re-measurement tera and tera of UTTP in Commerce On duty Co-Operation, Industrial and Commerce Of Sub-Province of Pacitan. This research’s object is traditional market of Minulyo Pacitan as mains market in Sub-Province of Pacitan with 100 perpetrator people of sample as user/owner of UTTP (ukur,timbang, takar, dan perlengkapannya) with method intake of sampel by Convenience Sampling. The technique of collecting data uses questionnaires and direct interview. This research use qualitative analysis instrument test of validity and reliability to know valid or not and reliabel or not about the questions of questionnaire. Then, this research was done with Servqual method as instrument to do measurement of service quality. The measurement of service quality in Servqual method pursuant to five service dimension that is tangibles, responsiveness, realibility, assurance, and empathy. This research will be measured of gap 5 that is difference among performance and its expectation. Ad for yielded gap from a enumeration of Servqual 5 gap, -146 progressively lower him mount the quality of given service activities. Therefore, its needs the existence of priority repair of service quality, in this case is service of remeasurement tera and tera of UTTP at biggest difference or gap that is at variable of Responsiveness ( Energy Listen carefully) and attribute that has smallest difference that is – 0.44 at dimension question of variable of Tangibles ( Evidence Physical).

PENGARUH MOTIVASI DAN GAYA KEPEMIMPINAN TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA KARYAWAN SEBAGAI VARIABEL INTERVENING DI PD BPR BKK WONOSOBO Kristiana Dewi; Ary Sutrischastini
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol. 3 No. 1 (2016): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrm.v3i1.80

Motivation and leadership styles are variables that affect the performance of the employee, either directly or indirectly through intervening variables such as job satisfaction. Number of respondents in this study 78 people were taken from all employees PD . BPR BKK Wonosobo unless the Board of Directors. Methods of data collection is done by means of a questionnaire that the results are the primary data for further analysis using multiple regression analysis and regression analysis of two lines, using SPSS.17 program. The results of analysis show that the variable motivation and leadership styles, both individually and together, the positive and significant effect on performance. Variable motivation and leadership styles together positive and significant effect on job satisfaction. Variable motivation, leadership style and job satisfaction together positive and significant effect on performance. Variable motivation and leadership styles each have a positive and significant impact indirectly on performance, through the variable job satisfaction. Through the analysis of the results of the adjusted determination coefficient (adjusted R 2) of the analytical model regesi two pathways by which performance is affected by motivation, leadership style and job satisfaction, it is known that 62.1 % of the variation in performance can be explained by the variable employee motivation, leadership style and satisfaction work, while 37.9 % is explained by other factors outside the model.

ANALISIS TINGKAT KEPUASAN MASYARAKAT TERHADAP KINERJA PELAYANAN PUBLIK KANTOR KECAMATAN RONGKOP KABUPATEN GUNUNGKIDUL Luthfi Ferdinand Ahmad; Ary Sutrischastini
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol. 2 No. 1 (2015): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrm.v2i1.100

This paper aims to determine the level of societys satisfaction with the performance of public services in Rongkop OfficeDistrict. Data is obtained by using a questionnaire. Questionnaire of Community Satisfaction Index (HPI) to the performance of services is based on the decision Men.PAN Number: KEP / 25M.PAN / 2/2004. Respondentsare 150 people. The result of research are: (1) Elements of serviceincluded in the excellent category A is the security environment. (2) The element of services that fall into category B are the terms of service, service personnel clarity, speed of service, courtesy and friendliness of the clerk, and comfortable environment. (3) The element of services that fall into the category of less good C are the sub-district service procedures, responsibilities of service personnel, the ability of service personnel, service personnel discipline, justice get service, the reasonableness of the cost of the service, the service cost certainty, and certainty of the service schedule. (4) Overall Community Satisfaction Index (HPI) on the performance of public services in the Rongkop Gunungkidul District is in category B, with the value of 69.7.

PENGARUH MOTIVASI KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN BAPPEDA KABUPATEN WONOSOBO TAHUN 2013 Ary Sutrischastini; Ratna Setyani
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol. 1 No. 2 (2014): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrm.v1i2.111

This research goal is to identification and evaluation influence of work motivation and work environment to employee’s performance in BAPPEDA Kabupaten Wonosobo. The object of this research is 37 employees of Badan Perencanaan Pembangunan Kabupaten Wonosobo. And the location of this research is at Badan Perencanaan Pembangunan Kabupaten Wonosobo. The analysis used is test validity, reliability testing, and test the hypothesis, with the help of the computer program SPSS version 17, using multiple linear regression analysis. Based on calculations of data and analysis used, the regression equation is obtained: Y = 11.733 + 0.320 X1 +0.334 X2 + ε, by using the equation regression analytical method can conclude that (X1) take effect positively against employees performance. With t value in amount of 2,219 (bigger than t in table in amount of 1,690) and significance value in amount of 0,33. By applying significance limited value in amount of 0,05, it means, hypothesis that claim if work motivation take effect against employees performance can be accepted. There is a positive and significant correlation between work environment variables (X2) against employees. With t value in amount of 2,219 (bigger than t in table in amount of 1,690) and significance value in amount of 0,33 (smaller than 0,5). Simultaneously, work motivation take effect positively and significantly against employees performance with the F value in amount of 11,562 (bigger than 0.05), then obtained significance value 0.000. It can be concluded that the work motivation and work environment has a positive and significant influence on employee performance in BAPPEDA Kabupaten Wonosobo.

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