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All Journal Teknik dan Ilmu Komputer ComTech: Computer, Mathematics and Engineering Applications Engineering, Mathematics and Computer Science Journal (EMACS)
Dion Darmawan
Universitas Bina Nusantara
Civil Engineering, Building, Construction & Architecture Computer Science & IT Engineering Industrial & Manufacturing Engineering Mathematics

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Arsitektur Business Intelligence Beriorentasi User Prajena, Gredion; Yesmaya, Violitta; Darmawan, Dion; Sudarma, Hantze
Teknik dan Ilmu Komputer Vol. 03 No. 10 April-Juni 2014
Publisher : Teknik dan Ilmu Komputer

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Implementasi NFC Sebagai Media Untuk Transaksi Pembayaran Berbasis Mobile Yesmaya, Violitta; Darmawan, Dion
Teknik dan Ilmu Komputer vol. 2 no. 7 Juli-September 2013
Publisher : Teknik dan Ilmu Komputer

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Sistem Aplikasi Helpdesk Online Berbasis Web pada PT XYZ Darmawan, Dion; Senjaya, Wilsen
Teknik dan Ilmu Komputer VOL. 7 NO. 25 Januari-Maret 2018
Publisher : Teknik dan Ilmu Komputer

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AbstrakPada penelitian ini dirancang sistem aplikasi helpdesk online berbasis web, dimana PT XYZ saat ini masih menggunakan email dan telepon dalam menangani berbagai macam keluhan. Dengan semakin banyaknya keluhan yang terjadi setiap harinya, maka penggunaan email dan telepon dinilai kurang efisien dan efektif dalam menangani keluhan–keluhan tersebut karena akan semakin sulit untuk melakukan kontrol mengenai keluhan yang dibuat. Metode penelitian yang digunakan meliputi metode analisis (studi lapangan dan studi literatur) dan metode perancangan program aplikasi dengan menggunakan spiral. Hasil yang dicapai adalah implementasi sistem aplikasi helpdesk online yang dapat melakukan proses penanganan keluhan user cabang kepada staf IT Support sehingga menjadi lebih efisien, terkontrol, dan terintegrasi, memberikan kemudahan bagi Manager IT Support dalam memantau perkembangan penanganan keluhan user yang diterima bawahannya dan melihat performa kinerja staf yang dibawahinya dalam kurun waktu tertentu.Kata Kunci: aplikasi, helpdesk online, webAbstractThe purpose of this study is to analyze and design a web-based helpdesk application system, in this case PT. XYZ, which still uses email and phone in handling various complaints. The increasing number of complaints received every day, the use of email and telephone is considered less efficient and effective in dealing with complaints, since it will be more difficult to monitor the complaints. The research applied the method of analysis (field study and literature study) and spiral method in the application program design. The result was the implementation of online helpdesk application system that performs a more efficient, controlled and integrated process of handling complaints from branch user to the IT Support staff, providing ease for the IT Support Manager to monitor the progress of handling user complaints received by subordinates, and enabling them to see the performance of subordinates in a certain period of time.Keywords: application, online helpdesk, webTanggal Terima Naskah : 08 Juni 2017Tanggal Persetujuan Naskah : 15 November 2017
Classic-Simulation Android Based Game of Fly and Learn in Elementary School Level Diana, Diana; Darmawan, Dion
ComTech: Computer, Mathematics and Engineering Applications Vol 6, No 3 (2015): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v6i3.2258

Abstract

The purpose of this research is to design classic simulation game application of Fly and Learn which is a mobile gaming application based on android smartphone that aims to provide children in elementary school level to learn with ease through a game. Fly and Learn is a classic simulation game which has a specific purpose to introduce the game of the plane where the children play as a pilot by a plane ride and also to train them in answering questions quickly and accurately on the way. The method used in this research is the waterfall model. The results achieved in the form of an application that can make a learning media for elementary school level students through the medium of game based on android. The conclusion of this research is that the created application successfully attracts students’ interest thus helping their learning process.
Web Based Application Development for Creating Collaborative Project Using NodeJs Danaparamita, Muhammad; Purwoyudo, Yordanka Andree Giovanni; Darmawan, Dion
Engineering, MAthematics and Computer Science Journal (EMACS) Vol. 6 No. 3 (2024): EMACS
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/emacsjournal.v6i3.11651

Abstract

In an era marked by rapid technological advancements, the ease of accessing information has unlocked unprecedented opportunities for individuals to realize their aspirations. However, the mere acquisition of knowledge or technical skills does not always lead to success or recognition, particularly when striving to create something truly remarkable. The success story of The Beatles serves as a prime example of how collaboration can amplify individual talents and lead to extraordinary achievements. The band’s collective effort demonstrates that co-creation among individuals can produce results far greater than the sum of its parts. With the rise of digital connectivity, collaborative efforts have become more accessible than ever before. Advances in technology have bridged physical distances, allowing for global teamwork that transcends geographic barriers. Despite these advancements, successful collaboration hinges on building trust, which is often nurtured through transparency. Transparent communication fosters a culture of honesty, openness, and mutual respect, which, in turn, strengthens trust among collaborators. To address the need for enhanced collaboration in creative and technical projects, this paper proposes the development of a web-based application platform. The goal of this platform is to streamline the collaborative process and facilitate the collaborative process and improve outcomes. The results indicate that the platform effectively supports users in initiating projects with multiple collaborators by connecting them with others who share similar goals. Additionally, the platform fosters trust between project creators and potential members through its transparent display of project details.
Analysis and Design Pet Healthcare, Pet Adoption, and Pet Community iOS Mobile Application for Animal Lovers Darmawan, Dion; Khresna, Roberto
Engineering, MAthematics and Computer Science Journal (EMACS) Vol. 7 No. 2 (2025): EMACS
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/emacsjournal.v7i2.12205

Abstract

This research aims to create an iOS based mobile applications that is expected to assist pet owners who want to search for reliable caretaker for their pets, ensuring a safe and trustworthy environment for pet entrustment. The application will also serve as an extensive informational hub, providing users with valuable resouces, including articles about pet and directory of veterinary clinics around the user’s area. The development of this mobile application begins with data collection through, literature study, observation and questionnaire. Literature study aims to find supporting theories which can assist the development of this application, observation are made to compare the application to be developed with similar applications, and questionnaire is used to identify the requirement from potential users. After analyzing all the obtained data, the process continues with designing application systems with UML diagrams such as, use case diagram, use case descripton, class diagram, sequence diagram, and activity diagram. Then, after completing the system design phase, the development of the application will be carried out with kanban methodology. After the application has been developed, a survey will be distributed to potential users to asses their level of satisfaction with the developed application. This survey will aim to gather feedback on various aspects, including user experience, functionality, ease of navigation, and overall effectiveness in meeting user needs.
Co-Authors Diana Diana Gredion Prajena Hantze Sudarma Khresna, Roberto Muhammad Danaparamita, Muhammad Purwoyudo, Yordanka Andree Giovanni Senjaya, Wilsen Violitta Yesmaya