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All Journal JBT (JURNAL BISNIS dan TEKNOLOGI) JURNAL HOSPITALITI DAN PARIWISATA Journal of Tourism Economics and Policy Jurnal Cendekia Ilmiah
Riris Yuniarsih
Politeknik NSC Surabaya
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Mechanical Engineering Public Health Social Sciences

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Pengembangan Atraksi Wisata Petirtaan Jolotundo Di Desa Seloliman, Trawas, Mojokerto Riris Yuniarsih
HOSPITALITI DAN PARIWISATA Vol 2 No 1 (2019): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v2i1.20

Abstract

Jolotundo Petirtaan Seloliman village, Trawas, Mojokerto is a tourist attraction located on the mountain slope. There has not been a significant increase in development due to the fact that it is still known for the locals and there is no public transportation and promotion has been done properly. The purpose of the study was to explain the development of the tourist attraction of Petirtaan Jolotundo Trawas which has high potentials for variou toruist attraction. The method used in this research is descriptive qualitative method with data collection techniques of observation, interviews and documentation. The results of this study recommend the addition of facilities and infrastructure to develop Jolotundo Petirtaan tourism attractions such as public transportation to Jolotundo Petirta, the need for bus settle as a tour package from tourism objects in Trawas such as bus settle starting from Ngoro Stop, Petolaan Jolotundo, Lanang Statue Men), Arca wadok (Women), Glass Statues (Mirrors), Dlundung waterfalls, organic acrobusiness farms (tourist villages), home stays, trawas shelters. This tour package can be done otherwise and promotions both online and offline are made that can reach national and international marketing.
PERAN ROOM ATTENDANT DALAM MEMBERIKAN KEPUASAN TAMU DI ASCOTT WATERPLACE SURABAYA Riris Yuniarsih, Faldo Zely Nugroho,
JBT (JURNAL BISNIS dan TEKNOLOGI) Vol. 11 No. 2 (2024): JURNAL BISNIS DAN TEKNOLOGI
Publisher : Nsc Press

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Abstract

Tujuan Penelitian ini untuk mengetahui Peran Room Attendant dalam memberikan kepuasan tamu di Housekeeping Department Ascott Waterplace Surabaya, peneliti menggunakan jenis penelitian deskriptif kulitatif, dengan sumber data observasi, dokumentasi hotel, dokumen survei dari tiga online travel agent. Hasil dari penelitian ini bahwa para tamu merasa puas terhadap standar kualitas pelayanan di Ascott Waterplace Surabaya berjalan baik dengan presentase kepuasan tamu sebagai berikut: Sangat Puas : 87,4% Puas : 6,5% Kurang Puas: 6%
Penerapan System Rate Structure Terhadap Harga Jual Kamar di Lotus Garden Hotel Kediri Adisca Fajar Debryanto; Riris Yuniarsih
J-CEKI : Jurnal Cendekia Ilmiah Vol. 3 No. 5: Agustus 2024
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v3i5.4713

Abstract

Pariwisata dan perhotelan adalah satu paket bidang yang tidak dapat terpisahkan karena saling menunjang satu sama lain. Setiap hotel saling bersaing sehat demi mendapatkan banyak tamu dan memenuhi revenue kamar. Maka dianggap penting dalam menetapkan tarif kamar di setiap jenis kamar yang dimiliki oleh masing-masing hotel. Lotus Garden Hotel Kediri merupakan salah satu hotel yang berada di Kediri. Hotel dengan konsep semi resort membuat Lotus Garden Hotel Kediri memiliki daya tarik lebih di mata para tamu dan wisatawan. Penelitian ini disajikan secara deskriptif kualitatif untuk memperoleh gambaran tentang rate structure yang ada di hotel. Metode pengumpulan data menggunakan dokumentasi, observasi, wawancara dan studi pustaka. Data yang diperoleh kemudian dianalisis dan disajikan secara deskriptif. Hasil penelitian menunjukan bahwa Lotus Garden Hotel Kediri telah menerapkan system rate structure terhadap harga jual kamar hotel secara baik dan maksimal, hal ini dapat diketahui bahwa hotel telah menetapkan berbagai segmen tamu dan menerapkan sistem BAR (best available rate) serta corporate rate dalam meningkatkan okupansi atau tingkat hunian kamar. Terbukti bahwa hotel selalu mencapai occupancy sekitar 96%-100% setiap bulannya. Hal ini juga ditunjang oleh penilaian tamu yang memberi peringkat tinggi atas kepuasan yang mereka terima selama menginap di Lotus Garden Hotel Kediri
Green Housekeeping Implementation Challenges and Sustainability Strategies in Surabaya Hotels Qualitatively Explored Riris Yuniarsih
Journal of Tourism Economics and Policy Vol. 6 No. 2 (2026): Journal of Tourism Economics and Policy (April – June 2026) - In Press
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jtep.v6i2.2017

Abstract

The hospitality industry is increasingly required to implement sustainable operational practices to reduce environmental impacts. This study aims to explore the implementation of green housekeeping in a hotel in Surabaya by identifying the practices applied, the challenges encountered, and the strategies adopted to sustain successful implementation. This study employed a descriptive qualitative approach using in-depth interviews, observations, and documentation involving the Executive Housekeeper, Housekeeping Supervisor, and Room Attendant. Data were analyzed through data reduction, data display, and conclusion drawing, while data credibility was ensured through source and method triangulation. The findings reveal that green housekeeping has been integrated into daily hotel operations through linen reuse programs, efficient water and energy consumption, waste segregation, environmentally friendly cleaning materials, and guest environmental awareness initiatives. Nevertheless, its implementation continues to face challenges, including diverse guest preferences, high operational workloads, varying levels of employees' environmental awareness, and limitations in facilities and technology investment. To address these challenges, the hotel implements continuous employee training, resource monitoring and evaluation, guest education, cross-departmental coordination, and gradual technological modernization. The study demonstrates that successful green housekeeping implementation depends on the synergy among management commitment, human resources, operational processes, technological support, and stakeholder participation. These findings contribute to the existing body of knowledge on operational-level green housekeeping implementation and provide practical guidance for hotel managers in developing more effective sustainability strategies.
Co-Authors Adisca Fajar Debryanto