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All Journal International Journal of Accounting & Finance in Asia Pasific
Rajesh Kumar Nair
SIES College of Management
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Impact of COVID-19 Pandemic on Consumer Behavior towards the Intention to Use E-Wallet in Malaysia Friday Ogbu Edeh; Dwi Nita Aryani; Tanuja A/P Subramaniam; Daisy Mui Hung Kee; Tejas Samarth; Rajesh Kumar Nair; Thirumagal A/P Kannappan; Yee Shan Tan; Yi Ching Teh
International Journal of Accounting & Finance in Asia Pasific (IJAFAP) Vol 4, No 3 (2021): International Journal of Accounting & Finance in Asia Pasific (IJAFAP) October 2
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (346.05 KB) | DOI: 10.32535/ijafap.v4i3.1205

Abstract

The technology-driven era has encouraged Malaysians to use e-Wallet rather than paper money in their daily transactions. Numerous e-Wallet applications have been developed, such as GrabPay, Touch 'n Go eWallet, and Boost. Erstwhile, Malaysians perceived that using e-Wallets is troublesome and worthless. However, the COVID-19 outbreak has reframed the buyers' perceptions otherwise. This study investigates the impact of Covid-19 on consumer behavior towards the intention to use e-Wallet in Malaysia. A sample of 100 Malaysians has voluntarily participated in this survey. Data were assembled through an electronic survey questionnaire. Contrary to popular belief, the findings depicted that the behavioral intention to use e-Wallets among Malaysians had further accelerated due to the convenience perceptions, facilitating conditions, and perceived safety. 
Co-Authors Daisy Mui Hung Kee Dwi Nita Aryani Friday Ogbu Edeh Tanuja A/P Subramaniam Tejas Samarth Thirumagal A/P Kannappan Yee Shan Tan Yi Ching Teh