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All Journal Nusantara Hasana Journal Assets Journal: Management, Administration, Economics, and Accounting NJMS
I Made Putu Sudiartha Hartawan
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Agriculture, Biological Sciences & Forestry Humanities Dentistry Economics, Econometrics & Finance Education Health Professions Medicine & Pharmacology Nursing Public Health

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Pengaruh Waktu Tunggu Pelayanan Apotek terhadap Kepuasan Pasien di Puskesmas Amanda Febriyandani; I Made Putu Sudiartha Hartawan
Assets Journal: Management, Administration, Economics, and Accounting Vol. 1 No. 2 (2023): Assets Journal
Publisher : Yayasan Insan Mulia Bima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59923/assets.v1i2.17

Abstract

Penelitian ini bertujuan untuk mengidentifikasi waktu tunggu pelayanan apotek terhadap kepuasan pasien di Puskesmas Seteluk pada tahun 2023. Penelitian dilakukan dengan menggunakan pendekatan analitik observasional dan metode cross-sectional. Data dikumpulkan melalui observasi, wawancara, dan dokumentasi. Alat pengumpulan data yang digunakan adalah kuesioner (angket). Populasi penelitian ini terdiri dari 100 responden. Hasil penelitian menunjukkan bahwa dari 100 responden, sebanyak 16 orang menganggap waktu tunggu pelayanan apotek lambat, sementara sebanyak 84 orang merasa waktu tunggu pelayanan apotek cepat. Selain itu, persepsi pasien tentang kepuasan juga diamati dalam penelitian ini. Dari hasil survei tersebut, terdapat 14 orang pasien yang merasa kurang puas dengan pelayanan yang diberikan oleh petugas apotek, sedangkan sebanyak 86 orang merasa puas dengan layanan tersebut. Dalam kesimpulannya, penelitian ini memberikan gambaran tentang persepsi pasien terkait waktu tunggu pelayanan apotek serta tingkat kepuasan mereka di Puskesmas Seteluk pada tahun 2023. Hasil temuan ini dapat menjadi acuan bagi manajemen puskesmas untuk meningkatkan kualitas pelayanan agar dapat memenuhi harapan dan kebutuhan pasien secara lebih baik.
BEACH CLEANUP ACTION AS AN EFFORT TO IMPROVE ENVIRONMENTAL CLEANLINESS AT LOANG BALOQ BEACH, LOMBOK ISLAND, INDONESIA Slamet Mardiyanto Rahayu; Novi Sri Rahmi; Aminy, Muhammad Habibullah; Lale Ajeng Khalifatun Wardani; Isti Dari Sofianti; Nurfaidah, Nurfaidah; Syatriawan Perdana Putra; I Made Putu Sudiartha Hartawan; Amirudin, Amirudin; Ni Made Ayu Tianyar
Nusantara Hasana Journal Vol. 5 No. 8 (2026): Nusantara Hasana Journal, January 2026
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v5i8.1860

Abstract

Lombok is one of the islands in the Lesser Sunda Islands group that offers various tourist attractions, one of which is Loang Baloq Beach. Community service activities carried out at Loang Baloq Beach in Mataram City demonstrated that a direct approach through beach cleanups and education has a positive impact on public and tourist awareness in maintaining a clean coastal environment. This method is effective in building public participation, increasing understanding, and encouraging collective behavioral change. Therefore, such activities need to be carried out regularly and continuously with the support of various parties, in order to establish a more participatory, educational, and sustainable coastal waste management system.
PENGARUH MUTU PELAYANAN TERHADAP KEPUASAN PASIEN BPJS RAWAT JALAN DI RUMAH SAKIT UMUM DAERAH KOTA MATARAM TAHUN 2022 I Made Putu Sudiartha Hartawan; Zaini, Zaini
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 2 (2022): Nusadaya Journal of Multidiciplinary Studies, September 2022
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i2.12

Abstract

Health services will produce clinical outcomes, benefits obtained by patients, and patient experiences in the form of satisfaction or disappointment, the attitude and behavior of BPJS service providers shown by employees in providing services to the community politely, The level of patient satisfaction with services is an important factor that develops a service delivery system that is responsive to complaints customers, and waiting times and maximize the impact of services on patients. Study this is an analytic observational research with cross-sectional data design and conducted for identify through gift questionnaire, then analyze for look for there is whether or not connection quality service with level satisfaction patient participant BPJS Health in Installation Treat Mataram City Regional General Hospital Road. The sample of this study was 97 respondents who were outpatient BPJS patients at the Mataram City General Hospital. Based on the results of research on Service Quality with Patient Satisfaction who feel dissatisfied patient amount 5 people (5,2%), Meanwhile Very satisfied patient amount 32 people (33,0%), and Patient satisfied totaling 60 people (61.8% ), can be explained Probability value (p value) Spearman rho correlation test obtained value = 0.000 < 0.05, (Significant), the strength of the relationship = 0.776 (means Strong Positive), meaning the better the quality services will have a positive effect on BPJS Outpatient Patient Satisfaction at the Mataram City Regional General Hospital in 2022.
ANALISIS TINGKAT KELENGKAPAN DAN KETEPATAN WAKTU PENGEMBALIAN BERKAS REKAM MEDIS RAWAT JALAN DI PUSKESMAS PERAMPUAN TAHUN 2022 Evhia Rizqiana; I Made Putu Sudiartha Hartawan
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 3 (2022): Nusadaya Journal of Multidiciplinary Studies, October 2022
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i3.15

Abstract

Every health care institution must have a medical record file. The medical record contains the records and documents on the identity of the patient, examination, treatment and subsequent actions. This study aims to determine whether there is an effect on the completeness and timeliness of returning outpatient medical record files on the quality of service at the Perampuan Community Health Center in 2022. This study used a descriptive quantitative method with a population of outpatient medical record files with a sample of 100 medical record files. The results of this research at the Perampuan Health Center found incompleteness as well the incompleteness in the time to return medical record files. It shows that Complete (74.0), Incomplete (8.0) and less complete (18.0) medical record filling. The return of the medical record file was not on time /<1x24 hours (83.0) and the return of the medical record file was not on time /> 1x24 hours (17.0).
Co-Authors Amanda Febriyandani Amirudin Amirudin Evhia Rizqiana Isti Dari Sofianti Lale Ajeng Khalifatun Wardani Ni Made Ayu Tianyar Novi Sri Rahmi Nurfaidah Nurfaidah Slamet Mardiyanto Rahayu Syatriawan Perdana Putra Zaini Zaini