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All Journal Nusantara Hasana Journal Assets Journal: Management, Administration, Economics, and Accounting NJMS
I Made Putu Sudiartha Hartawan
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Agriculture, Biological Sciences & Forestry Humanities Dentistry Economics, Econometrics & Finance Education Health Professions Medicine & Pharmacology Nursing Public Health

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PENGARUH MUTU PELAYANAN TERHADAP KEPUASAN PASIEN BPJS RAWAT JALAN DI RUMAH SAKIT UMUM DAERAH KOTA MATARAM TAHUN 2022 I Made Putu Sudiartha Hartawan; Zaini, Zaini
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 2 (2022): Nusadaya Journal of Multidiciplinary Studies, September 2022
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i2.12

Abstract

Health services will produce clinical outcomes, benefits obtained by patients, and patient experiences in the form of satisfaction or disappointment, the attitude and behavior of BPJS service providers shown by employees in providing services to the community politely, The level of patient satisfaction with services is an important factor that develops a service delivery system that is responsive to complaints customers, and waiting times and maximize the impact of services on patients. Study this is an analytic observational research with cross-sectional data design and conducted for identify through gift questionnaire, then analyze for look for there is whether or not connection quality service with level satisfaction patient participant BPJS Health in Installation Treat Mataram City Regional General Hospital Road. The sample of this study was 97 respondents who were outpatient BPJS patients at the Mataram City General Hospital. Based on the results of research on Service Quality with Patient Satisfaction who feel dissatisfied patient amount 5 people (5,2%), Meanwhile Very satisfied patient amount 32 people (33,0%), and Patient satisfied totaling 60 people (61.8% ), can be explained Probability value (p value) Spearman rho correlation test obtained value = 0.000 < 0.05, (Significant), the strength of the relationship = 0.776 (means Strong Positive), meaning the better the quality services will have a positive effect on BPJS Outpatient Patient Satisfaction at the Mataram City Regional General Hospital in 2022.
ANALISIS TINGKAT KELENGKAPAN DAN KETEPATAN WAKTU PENGEMBALIAN BERKAS REKAM MEDIS RAWAT JALAN DI PUSKESMAS PERAMPUAN TAHUN 2022 Evhia Rizqiana; I Made Putu Sudiartha Hartawan
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 3 (2022): Nusadaya Journal of Multidiciplinary Studies, October 2022
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i3.15

Abstract

Every health care institution must have a medical record file. The medical record contains the records and documents on the identity of the patient, examination, treatment and subsequent actions. This study aims to determine whether there is an effect on the completeness and timeliness of returning outpatient medical record files on the quality of service at the Perampuan Community Health Center in 2022. This study used a descriptive quantitative method with a population of outpatient medical record files with a sample of 100 medical record files. The results of this research at the Perampuan Health Center found incompleteness as well the incompleteness in the time to return medical record files. It shows that Complete (74.0), Incomplete (8.0) and less complete (18.0) medical record filling. The return of the medical record file was not on time /<1x24 hours (83.0) and the return of the medical record file was not on time /> 1x24 hours (17.0).
Co-Authors Amanda Febriyandani Amirudin Amirudin Evhia Rizqiana Isti Dari Sofianti Lale Ajeng Khalifatun Wardani Ni Made Ayu Tianyar Novi Sri Rahmi Nurfaidah Nurfaidah Slamet Mardiyanto Rahayu Syatriawan Perdana Putra Zaini Zaini