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p-Index From 2021 - 2026
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All Journal Journal of Computer and Information Systems Ampera Muria Jurnal Layanan Masyarakat
Trendy Wijayanti
Universitas Muria Kudus
Humanities Computer Science & IT Education Environmental Science Social Sciences

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Rancang Bangun Sistem Manajemen Pengelolaan Pengaduan Masyarakat Di Kabupaten Kudus Trendy Wijayanti; Fajar Nugraha; Andy Prasetyo Utomo
Journal of Computer and Information Systems Ampera Vol. 3 No. 1 (2022): Journal of Computer and Information Systems Ampera
Publisher : APTIKOM SUMSEL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalcisa.v3i1.141

Abstract

Pengaduan Masyarakat merupakan suatu sumber informasi yang sangat penting bagi upaya-upaya pihak penyelenggara pelayanan untuk memperbaiki kesalahan yang mungkin terjadi, sekaligus secara konsisten menjaga dan meningkatkan pelayanan yang dihasilkan agar selalu sesuai dengan standar yang ditetapkan. Satuan Polisi Pamong Praja (Satpol PP) Kudus merupakan tempat pelayanan pengaduan kepada masyarakat Kabupaten Kudus. Dalam hal pengaduan tentang ketertiban umum dan ketentraman masyarakat, masyarakat yang ingin melakukan pengaduan kejadian masih secara manual yaitu masyarakat datang kekantor Satpol PP Kabupaten Kudus, sehingga memerlukan suatu inovasi layanan agar memudahkan masyarakat dalam pengaduan. Inovasi tersebut ialah sistem informasi manajemen pengelolaan pengaduan masyarakat kabupaten kudus. Dengan suatu sistem informasi manejemen akan lebih membantu mempermudah instansi dalam proses operasional pelayanan pengaduan. Sistem ini menggunakan metode pengumpulan data dan dibuat menggunakan bahasa pemograman PHP dan database MySQL.
Pemetaan Kompetensi Perangkat Desa Melalui Asesmen Psikologis dan Teknis dalam Mendukung Penataan Jabatan Berbasis Merit Sistem Wawan Shokib Rondli; Edris Zamroni; Umi Khoiriyah; Josep Wibi Khris Setya; Trendy Wijayanti; Yudha Prasetyo
Muria Jurnal Layanan Masyarakat Vol. 8 No. 1 (2026): Maret 2026
Publisher : Universitas Muria Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24176/mjlm.v8i1.16956

Abstract

Improving the quality of village officials is an important factor in supporting effective governance and optimal public service delivery. This community service activity aimed to map the competencies of village officials in Kedungdowo Village through psychological assessments and the measurement of technical job knowledge. The methods employed included the Edwards Personal Preference Schedule (EPPS) personality test, the Lee-Thorpe Occupational Interest Test, and a technical knowledge test related to village governance based on the regulatory framework for village officials in Kudus Regency. A total of 11 village officials participated in the assessment, and the results were analyzed using a triangulation approach that integrated personality traits, job interests, and technical competencies. The findings indicate that each individual demonstrates a distinct competency profile, highlighting the importance of aligning job placement with psychological characteristics and technical abilities. The recommendations generated from this activity can serve as an objective basis for village governments to implement merit-based personnel management, thereby enhancing the effectiveness and quality of public service delivery at the village level.
Co-Authors Andy Prasetyo Utomo Edris Zamroni Fajar Nugraha Josep Wibi Khris Setya Umi Khoiriyah Wawan Shokib Rondli Yudha Prasetyo