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All Journal PROSIDING SEMINAR NASIONAL JANAKA : JURNAL PENGABDIAN MASYARAKAT KEWIRAUSAHAAN INDONESIA
Handayani Tri Wijayanti
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Economics, Econometrics & Finance Education Environmental Science Social Sciences

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ANALISIS KUALITAS PRODUK DAN KUALITAS PELAYANAN DALAM MENINGKATAN LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING Rini Handayani; Handayani Tri Wijayanti
PROSIDING SEMINAR NASIONAL & INTERNASIONAL 2018: SEMINAR NASIONAL PENDIDIKAN SAINS DAN TEKNOLOGI
Publisher : Universitas Muhammadiyah Semarang

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Abstract

Penelitian ini bertujuan untuk menguji kualitas produk dan layanan terhadap kepuasan dan loyalitas pelanggan. Penelitian dilakukan pada pelanggan home industri frozen food di Surakarta. Sampel sebanyak 40 pelanggan digunakan untuk analisis dengan teknik analisis regresi berganda dengan software SPSS. Temuan penelitian menunjukkan bahwa kualitas produk dan kualitas pelayanan memiliki pengaruh pada kepuasan pelanggan. Kualitas produk memiliki pengaruh langsung pada loyalitas pelanggan namun kualitas pelayanan akan berpengaruh lebih baik pada loyalitas pelanggan apabila dimediasi oleh kepuasan pelanggan.Kata Kunci : Kualitas Produk, Kualitas Pelayanan, Kepuasan Pelanggan,Loyalitas Pelanggan
MENINGKATKAN KINERJA BISNIS MELALUI KOMPETENSI SOSIAL DAN RELASIONAL JEJARING ENTREPRENEUR Ahmad Sidiq; Handayani Tri Wijayanti
PROSIDING SEMINAR NASIONAL & INTERNASIONAL 2017: Prosiding Seminar Nasional Pendidikan, Sains dan Teknologi
Publisher : Universitas Muhammadiyah Semarang

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The behavior of entrepreneurs in doing business and interacting with stakeholders leads to the inherent social competence in them. Social competence becomes the foundation of the relational formation of SME business networks that will help SMEs in interacting with external parties. Relational networking entrepreneurs will open business opportunities for SMEs so that the impact on business development, survival, and growth of the firm. This study contributes to entrepreneurship theory by examining the influence of social competence and relational network of entrepreneurs on the performance of SMEs. Convenience sampling method is used to collect primary data. A sample of 103 SMEs in Surakarta was used for multiple regression analysis in hypothesis testing in this study. The research findings were successful in verifying the influence of social competence and relational of entrepreneur network on business performance. Relational networks of entrepreneurs become the central point that would mediate the relationship between social competence which is owned by an entrepreneur in improvingbusiness performance. Social competence makes entrepreneurs active in conducting business interactions and extending network relational with various parties so that specific information will be collected to assist companies in achieving the goal of superior business performance. Keywords : Social Competence, Network Relational, Business Performance
PELATIHAN PENGKLASIFIKASIAN PERSEDIAAN DI RUMAH SAKIT UMUM DAERAH KABUPATEN KARANGANYAR Handayani Tri Wijayanti; Rima Parawati Bala
JANAKA : JURNAL PENGABDIAN MASYARAKAT KEWIRAUSAHAAN INDONESIA Vol 2, No 2 (2021): JURNAL PENGABDIAN MASYARAKAT KEWIRAUSAHAAN INDONESIA
Publisher : STIE Atma Bhakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36600/janaka.v2i2.240

Abstract

ABSTRACTCommunity Service Activities are carried out at the Regional General Hospital (RSUD) Karanganyar Regency. Changes in the inventory classification presented in the 2020 financial statements due to the implementation of the Minister of Home Affairs Regulation Number 90 of 2020 became a problem for partners. This is because the partner's inventory expenditure budget still uses the old regulations based on the Minister of Home Affairs Regulation Number 64 of 2013, so partners must adjust and reclassify inventory records to be able to present details of their inventory and inventory expenditures in the financial statements in accordance with the new regulations. For this reason, partners need academic assistance in rearranging the standard chart of account for inventory and inventory spending, which is adjusted to the Minister of Home Affairs Regulation Number 90 of 2020. The purpose of this community service activity is to help partners compile a standard chart of accounts for inventory and inventory spending so that inventory transactions can be recorded. and reported consistently in the coming year based on the latest regulations. This activity was carried out in the form of training for two days on April 8 and 9, 2021. The results of this activity provided benefits for partners, namely in the form of a final draft of changes to the standard inventory chart of accounts and inventory spending as a guide in preparing inventory budgeting and presenting it in financial statements that are consolidated with the financial report of the Karanganyar District Health Office.  Keywords: Standard Chart of Accounts, Inventory, Reclassification
PELATIHAN TATA CARA PEMBERIAN KREDIT YANG SEHAT PADA ANGGOTA KPRI BHINNEKA HUSADA Rima Parawati Bala; Handayani Tri Wijayanti
JANAKA : JURNAL PENGABDIAN MASYARAKAT KEWIRAUSAHAAN INDONESIA Vol 3, No 1 (2022): JURNAL PENGABDIAN MASYARAKAT KEWIRAUSAHAAN INDONESIA
Publisher : STIE Atma Bhakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36600/janaka.v3i1.268

Abstract

Sekarang ini perkembangan lembaga keuangan baik bank ataupun non-bank tumbuh dengan pesatnya. Dunia lembaga keuanganpun turut berkembang dan membuat persaingan yang ketat antar sesama lembaga keuangan umumnya, khususnya KPRI Bhinneka Husada Salatiga. Dan berusaha untuk mendapatkan anggota serta memperoleh keuntungan sebesar-besarnya. Pendapatan terbesar lembaga keuangan baik bank dan non-bank yang memprioritaskan berasal dari bunga kredit. Hal ini juga yang menjadi alasan mengapa kredit sangatlah penting dalam tubuh lembaga keuangan bank maupun non-bank. Dan kualitas kredit yang baik akanlah sangat menentukan. Kredit merupakan pemberian uang atau tagihan berdasarkan kesepakatan antara penerima kredit dengan jangka waktu tertentu beserta jaminan dengan membayar sejumlah bunga atau pembagian hasil keuntungan. Kredit yang sehat itu apabila penyalurannya dengan menggunakan prinsip 5C dan 7P. Prinsip kredit dengan 5C itu terdiri dari; Character, Capacity, Capital, Collateral, dan Condition. Sedangkan prinsip 7P ialah; Personality, Party, Purpose, Prospect, Payment, Profitability dan Protection. Karena KPRI Bhinneka Husada membutuhkan keuntungan yang besar untuk kesejahteraan anggotanya maka diperlukan untuk menginformasikan bagaimana memberikan kredit yang sehat dengan prinsip kehati-hatian. Kata Kunci : Kredit, Pengabdian, Kredit yang Sehat, Lembaga Keuangan
Co-Authors Ahmad Sidiq Rima Parawati Bala Rini Handayani