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All Journal Jurnal Kebijakan Publik Professional : Jurnal Komunikasi dan Administrasi Publik Jurnal Administrasi Publik : Public Administration Journal Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara JOURNAL OF SCIENCE AND SOCIAL RESEARCH Indonesian Journal of Community Services Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) Bima Abdi: Jurnal Pengabdian Masyarakat Jurnal Administrasi Publik dan Kebijakan (JAPK) Jurnal Ilmiah Multidisiplin Ilmu Indonesian Journal of Social Sciences, Policy and Politics (IJSSPP)
Siti Hazzah Nur Ritonga
Universitas Sumatera Utara
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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IMPLEMENTATION OF THE INDONESIAN ELECTRONIC HAJJ HEALTH CARD (KKJH) SERVICE IN MEDAN CITY Novita Anis Zai; Siti Hazzah Nur R
Indonesian Journal of Social Sciences, Policy and Politics Vol. 1 No. 2 (2023): June 2023, Indonesian Journal of Social Sciences, Policy and Politics (IJSSPP)
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/ijsspp.v1i2.33

Abstract

The Electronic Hajj Health Card Service for Indonesian Pilgrims (KKJH) is one of the Public Service programs with a background in changing the service system from manual to electronic. The Indonesian Electronic Hajj Health Card Service Program (KKJH) is implemented with the aim of Ease of Service by health workers because the medical history of prospective pilgrims (CJH) is more complete, organized, dynamic, and up to date. Apart from that, this program also adapts to the paperless era but in practice the implementation of the program is not evenly distributed between officers so that the information received by the community is not evenly distributed. This study aims to describe in detail how public services through the Implementation of Indonesian Electronic Hajj Health Card Services (KKJH) in Medan City use descriptive research methods with a qualitative approach.The data obtained were analyzed qualitatively with the implementation theory approach by Charles Jones which includes organization, interpretation, and application.The results of the study show that the Medan City Health Office must further enhance cooperation with the Main Health Center such as the Padang Bulan Health Center UPT so that the socialization process can be better understood by health workers so that health workers at the health center can carry out the program effectively and the public will understand more about the main function of Health Hajj Card Services Hajj (KKJH) Electronic Indonesia).
THE ROLE OF THE VILLAGE GOVERNMENT IN INCREASING REGIONAL POTENTIAL IN THE SIPOLHA HORIZON VILLAGE, SIMALUNGUN REGENCY Vincentius Marbun; Siti Hazzah Nur. R
Indonesian Journal of Social Sciences, Policy and Politics Vol. 3 No. 3 (2025): October 2025, Indonesian Journal of Social Sciences, Policy and Politics (IJSSP
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/ijsspp.v3i3.169

Abstract

Sipolha Horison Village, located in Pematang Sidamanik District, Simalungun Regency, has been designated by the local government as a priority for regional development and tourism along Lake Toba’s shores. Despite this designation, the village continues to face significant challenges in harnessing its regional potential due to limited governmental intervention, particularly at the Local Government level, which serves as the principal administrative actor. This study aims to examine the role of the Local government in developing the regional potential of Sipolha Horizon Village. Employing a descriptive qualitative approach, data were collected through interviews, observations, and documentation, and verified through source and technique triangulation. The findings reveal that the government’s role as regulator is reflected in infrastructure improvements and tourism revitalization efforts; however, the absence of supporting policies undermines its effectiveness. As a catalyst, the government remains insufficient, as evidenced by community dissatisfaction with administrative services and access to information. In its facilitator role, the government has introduced business loan assistance and engaged in private-sector collaborations for farmer group training; however, these measures are still insufficient to support community and regional needs fully. The study concludes that enhancing institutional capacity, establishing stronger regulatory frameworks, and increasing community engagement are crucial to advancing the sustainable development and competitiveness of Sipolha Horizon Village.
AN ANALYSIS OF COMMUNITY PARTICIPATION IN THE IMPLEMENTATION OF THE COMPLETE SYSTEMATIC LAND REGISTRATION PROGRAM (PTSL) IN BATU BARA REGENCY Nala Septiliana; Siti Hazzah Nur. R; Adang Aldhila
Jurnal Administrasi Publik dan Kebijaka (JAPK) Vol 6, No 1 (2026): Jurnal Administrasi Publik dan Kebijakan (JAPK)
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/japk.v6i1.30503

Abstract

The Complete Systematic Land Registration (PTSL) program is designed to provide legal certainty over land, yet its implementation in Batu Bara Regency faces challenges regarding substantive community participation. This study aims to identify the forms and dynamics of community participation in each stage of PTSL. Using a descriptive qualitative method with data collected through in-depth interviews, passive participatory observation, and documentation, the study finds that community participation remains procedural and passive. Communities engage in submitting documents, attending socializations, and receiving certificates but are nearly absent from decision-making, monitoring, and evaluation. Enthusiasm for the program’s benefits (free, fast) is not matched by a deep understanding of post-certification rights and obligations. Referring to Arnstein’s Ladder of Participation, community participation is positioned at the informing and placation levels (tokenism), not yet reaching partnership. Main obstacles include limited access to information, low levels of understanding, and weak institutional coordination (e.g., between BPN and Bapenda). This study concludes that quantitative certificate achievements do not guarantee substantive participation. Community empowerment strategies and a transformation of power relations are necessary for PTSL to truly realize equitable legal certainty.
PENERAPAN E-GOVERNMENT DENGAN MODEL GOVERMENT TO CITIZEN MELALUI APLIKASI MEDAN SMART CITY Novira Annissa Yusdartono; Siti Hazzah Nur R
Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) Vol. 7 No. 1 (2026)
Publisher : FISIP Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/jspm.v7i1.25790

Abstract

Smart city is defined as a city concept that integrates physical, social, and economic infrastructure through information and communication technology (ICT). Government to Citizen (G2C) can be associated with Smart city because G2C is part of Smart city implementation. Medan City is one of the cities that implements Smart city by issuing an application called Medan Smart City (Mercy) but its implementation in the field is still not optimal. This study aims to analyze the implementation of G2C in Medan City through the Mercy application. The research conducted in the form of field observations and interviews with 10 people to determine the level of causes of the suboptimal implementation of G2C. The results obtained that the cause of the suboptimal implementation of G2C is due to the lack of public knowledge about this application and the application is too complicated. This is known based on interviews conducted with 6 people who do not have knowledge while 4 people have heard about this application. The Medan City Government's prevention efforts include online and offline outreach and a simplified application. These improvements are evident in the simplified features of the app. Furthermore, satisfaction with the app's improvements is evidenced by positive comments from a resident interviewed previously.
Coordination Between the Plantation Service and the Agricultural Service in Increasing Coffee Production in Bebesen Subdistrict, Central Aceh Regency Berumah Rungke; Siti Hazzah Nur R
Jurnal Kebijakan Publik Vol 17, No 2 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i2.9017

Abstract

This study aims to analyze the coordination between the Plantation Office and the Agriculture Office in efforts to increase coffee production in Bebesen District, Central Aceh Regency. The method used is a qualitative approach, with data collection techniques through interviews, observations, and documentation. This research applies the coordination indicators by Hasibuan (2011:88), which include four main indicators: cooperation, communication, division of labor, and discipline. 0The research findings indicate that inter-agency coordination has been established quite effectively. In terms of cooperation, the relevant agencies have demonstrated an adequate understanding of their respective duties, supported by the educational backgrounds of agricultural officers and extension workers that align with their field of work. The communication indicator also shows positive results, as information from the agencies to farmer groups is conveyed clearly and easily understood. Regarding the division of labor, agencies perform their duties and functions according to regional regulations, and their personnel are competent in carrying out their responsibilities. Finally, in terms of discipline, agencies operate in accordance with procedures outlined in the Regent Regulation of Central Aceh, which governs the duties and functions of both the Plantation Service and the Agriculture Service. Although coordination has been well established, the agencies need to maintain and further enhance their performance, considering that coffee production has not yet reached its optimal level.
Peran Ombudsman Provinsi Sumatera Utara dalam Pencegahan Maladministrasi pada Pelayanan Publik di Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) Kota Medan Simbran Baby; Siti Hazzah Nur R
Jurnal Ilmiah Multidisiplin Ilmu Vol. 3 No. 4 (2026): Agustus : Jurnal Ilmiah Multidisiplin Ilmu (JIMI)
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/pzbmq347

Abstract

This study aims to analyze the role of the Ombudsman of the Republic of Indonesia, North Sumatra Provincial Representative Office, in preventing maladministration in public services at the Department of Population and Civil Registration (Disdukcapil) of Medan City. This study employed a descriptive qualitative approach, with data collected through interviews, observations, and documentation. The informants consisted of representatives from the Ombudsman of the Republic of Indonesia, North Sumatra Provincial Representative Office, the Department of Population and Civil Registration of Medan City, public service users, and complainants. Data were analyzed using the role theory proposed by Jim Ife and Frank Tesoriero (2016), which includes the roles of facilitator, educator, representative, and technical expert. The findings indicate that the Ombudsman has implemented all four roles in preventing maladministration through the provision of complaint channels, educational activities, coordination with relevant institutions, and systematic complaint-handling procedures. However, their implementation has not yet been fully optimal due to limited resources, the suboptimal follow-up of the Ombudsman's recommendations, and the public's limited understanding of the Ombudsman's functions and authority. Therefore, strengthening public outreach and enhancing collaboration with relevant stakeholders are necessary to improve the effectiveness and sustainability of maladministration prevention in public services at the Department of Population and Civil Registration of Medan City.
IMPLEMENTASI PROGRAM AREA TRAFFIC CONTROL SYSTEM (ATCS) DALAM KETERTIBAN BERLALU LINTAS DI KOTA MEDAN Tesya Margaretta Silaban; Siti Hazzah Nur. R.
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 6 No. 1 (2023): February 2023
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v6i1.1183

Abstract

Abstract: The Area Traffic Control System (ATCS) program is a combination of Closed Circuit Television (CCTV) systems and traffic light control at several points that function as traffic data centers that are useful for recording, controlling traffic, and knowing quickly in the field related to public order. in traffic. The purpose of the study was to determine and describe the implementation of the ATCS program policy in traffic order in the city of Medan. The form of research is qualitative with data collection methods, namely interviews, observations, and documentation. The results of this study are the implementation of the ATCS program policy in traffic order in the city of Medan has not been maximized because there are still obstacles experienced. Keywords: implementation; area traffic control system (ATCS) program; order Abstrak: Program Area Traffic Control System (ATCS) adalah gabungan sistem Closed Circuit Television (CCTV) dan kontrol lampu lalu lintas di sejumlah titik yang berfungsi sebagai pusat data lalu lintas yang berguna merekam, mengontrol lalu lintas, hingga mengetahui secara cepat di lapangan terkait dengan ketertiban masyarakat dalam berlalu lintas. Tujuan penelitian untuk mengetahui dan           mendeskripsikan implementasikebijakan program ATCS dalam ketertiban berlalu lintas di Kota Medan. Bentuk penelitian adalah kualitatif dengan metode pengumpulan data yaitu wawancara, observasi dan dokumentasi. Hasil penelitian ini adalah implementasi kebijakan program ATCS dalam ketertiban berlalu lintas di Kota Medan belum maksimal karena masih terdapat kendala- kendala dialami. Kata kunci: implementasi; program area traffic control system (ATCS); ketertiban
Co-Authors Adang Aldhila Aliana Karin Putri Haikal Berumah Rungke Humaizi, Humaizi Indra Fauzan Mardhiyah, Ainun Marisa Ramadhani Ansyah Nala Septiliana Naomi Margretha Simanjuntak Novira Annissa Yusdartono Novita Anis Zai Simbran Baby Tasya Periani Tesya Margaretta Silaban Vincentius Marbun Wyta Anita Silitonga Yosi Suita Siringo-Ringo