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Asti Andayani
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Economics, Econometrics & Finance Other

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ANALISIS KEBUTUHAN PELATIHAN PEGAWAI TATA USAHA BAGIAN ADMINISTRASI SMK NEGERI 1 CIBINONG Asti Andayani; Diani Rustianingsih
Economicus : Jurnal Ekonomi dan Manajemen Vol. 10 No. 2 (2020): Juni: Economicus : Jurnal Ekonomi dan Manajemen
Publisher : Institut Teknologi dan Bisnis Dewantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47860/economicus.v10i2.88

Abstract

SMK NEGERI 1 Cibinong is an educational institution, whose function is to help someone to have the expertise to live in society, and to develop their and the community's potential. This research was conducted at SMK Negeri 1 Cibinong. The method used for data analysis is the Training Need Assessment Tool (TNA-T), to find out a gap between the Occupational Ability (KKJ) and Personal Ability (KKP). Respondents numbered 12 people. KKP and KKJ measurement indicators are the skills and expertise of employees in carrying out their work and the individual potential of each employee.The results of this study indicate that the analysis of training needs is very important to see the extent of the capabilities of employees, using the Training Need Assessment Tool (TNA-T). From the results of the questionnaire that has been distributed to employees and then processed using the Microsoft Office Excel 2010 program, it is found that there is a gap between Occupational Job Capability (KKJ) and Personal Work Ability (KKP). Services, Staffing Planning, Receiving and using budget funds, Managing outgoing mail, Inventory, Managing records, and Managing student activities are urgently needed for training.
PERSEPSI KEPUASAN MASYARAKAT TERHADAP KUALITAS PELAYANAN PUBLIK DI SISTEM ADMINISTRASI MANUNGGAL SATU ATAP KABUPATEN BOGOR Asti Andayani; ichrisapuji@gmail.com
Economicus : Jurnal Ekonomi dan Manajemen Vol. 11 No. 1 (2020): Desember: Economicus : Jurnal Ekonomi dan Manajemen
Publisher : Institut Teknologi dan Bisnis Dewantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47860/economicus.v11i1.98

Abstract

This study aims to determine the level of performance of the Bogor Regency SAMSAT service on community satisfaction, then to know the level of expectation of the Bogor Regency SAMSAT service based on public opinion, and the last is to determine the level of disparity between performance and expectations of the Bogor Regency SAMSAT service. The population in this study were the taxpayers at SAMSAT Bogor Regency with a total sample of 100 respondents. Data collection techniques were carried out using surveys and questionnaires, while for data analysis using the help of Microsoft Excel 2007 software and SPSS version 22 to test, namely, validity tests, reliability tests, Service Quality (SQ), Customers Satisfaction Index (CSI), and Importance Performance Analysis. (IPA). The results showed that the index value of community satisfaction with the quality of service at SAMSAT Bogor Regency is currently 81.50%, which means that consumers are quite satisfied with the service system administration manunggal one atap Bogor Regency are not considered optimal overall, as for the most important expectations for the community is in the cleanliness and safety of the environment while the low level is in the discipline of officers so that the three factors must be improved and improved, all indicators of service quality get a negative gap.
Co-Authors Diani Rustianingsih ichrisapuji@gmail.com Wawan Hari Subagyo