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All Journal Jurnal EMT KITA at-tamkin: Jurnal Pengabdian kepada Masyarakat Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Jurnal Pengabdian Nasional (JPN) Indonesia Jurnal Indonesia : Manajemen Informatika dan Komunikasi Jurnal Pengabdian Masyarakat Nusantara International Journal of Management Science and Information Technology (IJMSIT) Jurnal Pengabdian Nasional (JPN) Indonesia
Munawir Munawir
AMIK Indonesia
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Pengaruh Kepuasan Nasabah Terhadap Menggunakan Mobile Banking (M-Banking) Pada Bank BCA Cabang Banda Aceh Syamsul Rizal; Munawir Munawir
Jurnal EMT KITA Vol 1 No 2 (2017): JULY-DECEMBER 2017
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v1i2.34

Abstract

The purpose of this study is to determine the effect of service quality to consumer decisions using M-Banking at Bank BCA Branch Banda Aceh. This research was conducted at Bank BCA Branch of Banda Aceh to M-Banking consumer, and the object of research is about consumer's satisfaction in using M-Banking. Sampling was done by "Convinience Sampling" method to 100 consumers using M-Banking at Bank BCA Branch of Banda Aceh. From the result of the research, it can be seen that customer satisfaction level toward M-Banking user at Bank BCA Branch of Banda Aceh is seen from variable of reliability, keresponsifan, belief, empathy and tangible is satisfying this can be seen from the acquisition of the average value of the responses of respondents to all variable is above 3,500. The results showed that the determinant coefficient (R2) was 92.2 percent indicating that the variables of reliability, responsiveness, confidence, empathy and tangible variables influence the level of customer satisfaction using M-Banking at BCA Bank of Banda Aceh Branch at 92.2 percent and the rest 7.8 percent is influenced by other variables outside of this research model. Testing done either by using F-test or by using t-test, it can be concluded that all independent variables in this study significantly influence both partially and simultaneously to customer satisfaction using M-Banking at Bank BCA Branch Banda Aceh, in other words the hypothesis in this study is accepted. To cultivate a sense of trust to consumers, recommended features, speed and other services as well as security in the use of M-Banking should be increased so that consumer confidence increases.
Persepsi Kualitas Layanan dan Kepuasan Pelanggan pada Pusat Perbelanjaan Kota Banda Aceh dengan Metode SERVQUAL Munawir Munawir
Jurnal EMT KITA Vol 2 No 1 (2018): JANUARY-JUNE 2018
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v2i1.46

Abstract

Service Quality have a lot of interests of researchers and practitioners and most believe that the quality of service can improve the performance of a company. The purpose of this study is to measure the relationship between service quality and customer satisfaction among customers in the shopping center of the Banda Aceh city. This research uses a SERVQUAL model was modified with the unique dimensions of compliance in the context of the service industry. The data collected from the 100 regulars or as a member at a shopping center. Sample data were analyzed statistically through confirmatory factor analysis using exploratory factor analysis (CFA) and structural equation modelling (SEM) analysis can determine the perceptions of service quality and customer satisfaction. The results showed that the scale of the multidimensional quality of service impacting positively and significantly related to the unidimensional scale of customer satisfaction. In addition, the dimensions of the SERVQUAL model response proves by showing the highest contribution factor in overall models. Furthermore, this research has practical implications for policy makers the shopping center to better understand customer behavior intentions.
FASILITASI AKSES PEMBIAYAAN BAGI PELAKU UMKM TERDAMPAK COVID-19 DI BANDA ACEH Hamdani Hamdani; Josi Farmiati; Munawir Munawir
Jurnal Pengabdian Masyarakat Nusantara (JPMN) Vol. 1 No. 2 (2021): Agustus 2021 - Januari 2022
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jpmn.v1i2.376

Abstract

Community service focuses on MSMEs affected by Covid-19 for businesses run by 32 business actors in Banda Aceh City. The form of activity is in the form of specific business assistance in financing facilitation to bank financial institutions to obtain working capital and investment. The facilitation method carried out is in the form of training on credit and banking, business mentoring, and business coaching which lasts for 3 months involving cross-related agencies. The results of the service activities are the increasing number of MSMEs that are bankable and fulfill aspects of good business management in accordance with bank requirements to obtain business capital loans. Of the 32 program participants, 62.5 percent are already bankable, while 37.5 percent need further assistance.
PENDAMPINGAN PEMANFAATAN FACEBOOK BUSINESS SUITE SEBAGAI UPAYA PENINGKATAN PENJUALAN PADA USAHA BAKERY Muhammad Wali; Aris Sudaryanto; Urfi Utami; Luth Fimawahib; Munawir; Syamsul Rizal
at-tamkin: Jurnal Pengabdian kepada Masyarakat Vol. 4 No. 2 (2021): At-Tamkin - Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Islam Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33379/attamkin.v4i2.1002

Abstract

Tujuan dari pengabdian ini adalah untuk memberikan pemahaman dan serta pemanfaatan sosial media dengan pendekatan baru untuk penjualan yang memungkinkan dapat menargetkan calon pembeli menjalin komunkasi baik melalui koneksi yang ada melalui Facebook Business Suite. Tahapan pelaksanaan kegiatan terdiri dari; pertukaran informasi, tanya jawab, diskusi, dan peragaan. Kegiatan Pengabdian Masyarakat dilaksanakan pada tanggal 2 Maret 2021 sampai dengan 3 Mei 2021, setelah sebelumnya dilakukan observasi dan diskusi dengan pihak terkait seperti Kepala Desa, Perangkat Desa, dan pemilik Toko Bakery. Hasil yang telah dicapai dalam kegiatan yang dilaksanakan adalah; 1) Peserta dapat mengenal dengan baik Facebook Business Suite, 2) Peserta mampu menguasai penggunaan Home Page, Activity, Inbox, membuat Posts, menggunakan Commerce Manager, membuat Ads dan menggunakan Insights, 3) Peserta mampu memanfaatkan waktunya, dan 4) Peserta juga mampu menguasai ilmu yg didapatkan sebagai skill tambahan dan menciptakan peluang promosi produk yang efektif.
MODEL SISTEM INFORMASI SURAT PERINTAH TUGAS DAN SURAT PERINTAH PERJALANAN DINAS BERBASIS WEB (STUDI KASUS: AMIK INDONESIA) Munawir Munawir; Rahmi Hajriyanti
Jurnal Indonesia : Manajemen Informatika dan Komunikasi Vol. 2 No. 2 (2021): Jurnal Indonesia : Manajemen Informatika dan Komunikasi (JIMIK)
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) AMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jimik.v2i2.44

Abstract

The purpose of the research is to build a website-based program model for the creation of a website-based information system for assignment warrants and official travel warrants. For the application development process using the waterfall model, and data flow diagrams are used for logical data flow diagrams to describe the system to be proposed. The conclusions from the results of this study are; 1) The official travel order information system at the AMIK Indonesia Campus was developed to facilitate the processing of SPPD information for staff so that it becomes more effective and efficient, and 2) The official travel order information system at the AMIK Indonesia Campus was developed web-based using PHP and Mysql as databases thus producing SPPD input forms, employee data input forms, provincial, district and SPPD reports.
IbM Sosialisasi Model Permainan untuk Pengembangan Sosial Emosional Anak Taufiq Iqbal; Mukhtar Mukhtar; Munawir Munawir; Syarifuddin Syarifuddin; Fauzan Putraga Al-Bahri
Jurnal Pengabdian Nasional (JPN) Indonesia Vol. 1 No. 1 (2020): Januari-Juni
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) AMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jpni.v1i1.4

Abstract

Tujuan Program Pengabdian kepada Masyarakat dengan judul Sosialisasi Model Permainan Untuk Pengembangan Sosial Emosional Anak Bagi Guru SD 23 Kota Sabang, adalah sebagai berikut: (1) Mensosialisasikan model permainan untuk pengembangan sosial emosional anak SD terhadap guru SD 23 Kota Sabang dan (2) Mengimplementasikan penggunaan model permainan yang dapat digunakan untuk meningkatkan dan kemampuan sosial emosional anak pada guru SD 23 Kota Sabang. Kegiatan Sosialisasi Model Permainan Untuk Pengembangan Sosial Emosional Anak Bagi Guru SD 23 Kota Sabang dilaksanakan di SD 23 Kota Sabang tanggal 1 Juni 2016. Jumlah peserta kegiatan pelatihan terpadu sebanyak 20 orang. Metode yang ditempuh adalah ceramah, tanya jawab, studi kasus, demontrasi, praktek langsung, dan evaluasi. Hasil kegiatan adalah sebagai berikut: (1) Target sebanyak 50 peserta dapat terpenuhi, (2) Terlaksananya kegiatan mendapat apresiasi yang bagus dari khalayak sasaran, dan (3) Peserta dapat memahami model permainan yang dapat digunakan untuk meningkatkan kemampuan sosial emosional anak, khususnya pada tingkatan Sekolah Dasar. Adapun saran yang dapat disampaikan dalam kegiatan Pengabdian kepada masyarakat ini, adalah sebagai berikut: (1) Perlu adanya buku panduan tentang model permainan yang dapat digunakan untuk meningkaSDan kemampuan social emosional anak agar mempermudah guru dalam mengaplikasikan apabila muncul permasalahan selama proses pembelajaran dan (2) Kegiatan perlu ditindak lanjuti dengan pelatihan kreativitas guru dalam mengembangkan model permainan untuk anak SD, khususnya yang berorientasi pada permasalahan psikologis anak.
Pelatihan Internet dan Power Point untuk Guru-Guru di Sekolah Dasar 23 Kota Sabang Munawir; Syamsul Rizal; Abdus Salam; Ismail Ismail
Jurnal Pengabdian Nasional (JPN) Indonesia Vol. 2 No. 1 (2021): Januari-Juni
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) AMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jpni.v2i1.19

Abstract

Kebutuhan orang untuk memanfaatkan fasilitas email internet semakin meningkat, seiring dengan pertumbuhan internet yang ada di instansi-instansi baik pemerintah maupun non pemerintah. Di SD ada beberapa yang telah memiliki jaringan internet sebagai sarana koneksitas dengan dunia luar. Namun beberapa kendala masih ada mengingat persentase guru yang mampu memanfaat internet dan power point masih kecil. Seperti dicontohkan di SD N 23 Kota Sabang, hanya sekitar 2 orang guru yang biasa memakai internet dan power point, sedang guru lainnya belum bisa mengoperasikan internet. Sasaran dalam program pengabdian ini adalah meningkatkan kemampuan dan kompetensi guru-guru di SD N 23 Kota Sabang dalam menerapkan teknologi informasi yaitu dengan pelatihan internet sehingga mampu memanfaatkan sarana yang ada di internet untuk kepentingan komunikasi (E-mail), serta meningkatkan kemampuan dan kompetensi guru dalam media pembelajaran melalui pelatihan power point untuk sarana presentasi. Berdasarkan hasil pengamatan dan evaluasi terlihat guru-guru mengikuti pelatihan dengan sangat antusias. Pelatihan internet dan power point ini telah dilaksanakan selama 2 hari yaitu pada tanggal 29 Agustus 2014 dengan jumlah peserta 10 guru, dan tanggal 31 Agustus 2014 dengan jumlah peserta 10 guru. Guru yang mengikuti program pelatihan ini memiliki disiplin ilmu yang berbeda-beda sesuai dengan bidang keahlian dan mata pelajaran yang diampunya. Selama 2 hari tersebut, pada hari pertama peserta yaitu para guru SD N 23 Kota Sabang telah berhasil mempraktikkan materi internet yaitu Browsing, Searching, Downloading, dan Email. Pada hari kedua, peserta juga telah berhasil mempraktikkan materi power point dengan membuat tulisan, membuat rancangan tampilan, mengatur animasi tampilan untuk presentasi.
Decision Support System Pemilihan Karyawan Berprestasi Dengan Pendekatan Analisa Gap Profile matching Di Kantor Perwakilan Bank Indonesia Provinsi Aceh Munawir Munawir; Ardiansyah Ardiansyah
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 1 No 1 (2017): JANUARY-DECEMBER 2017
Publisher : KITA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v1i1.28

Abstract

One method of decision support system is the method of profile matching, this study builds a decision support system in the selection of outstanding employees at the Bank Indonesia Regional Office of Aceh Province which is expected to assist decision makers in deciding the best alternatives in the selection of outstanding employees. By using profile matching that can process and compare the actual data value of a profile to be assessed with the expected profile value, so it can know the difference of competence (also called gap), the smaller the resulting gap the greater the value of value which means have the opportunity greater to be recommended as an outstanding employee. Decision Support System (DSS) can take into account all the criteria that support decision-making to help speed up and simplify the decision-making process. The results of this study will generate a ranking ranking of employees and this application can assist decision makers (decission maker) in choosing an alternative employee who excel.
Analisis Penilaian Kinerja Terhadap Rasionalitas Dosen pada 114 Perguruan Tinggi Swasta (PTS) Wilayah Kopertis XIII Provinsi Aceh dengan Metode Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) Munawir Munawir
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 2 No 1 (2018): JANUARY-DECEMBER 2018
Publisher : KITA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v2i1.45

Abstract

This research aims to make a sort 104 University in Region XIII Kopertis Aceh Province with the method Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) against the ratio of lecturers and students. TOPSIS is one method that can be used to solve the problem of Fuzzy MADM. This research takes into account all thecriteria that support decision making in order to help speed up and facilitate the decision-making process and do a minimal quantity of perangkingan especially the lecturer at a college. Based on research results, calculation of TOPSIS begins with forming a decision matrix is normalized, then continued with a decision matrix weighting normalization. The step is done to determine the ideal solution matrix of positive and negative solution is ideal. The last stages of the method is to calculate the value of the preference of each alternative (Vi) in order to get the final results, the most high value Vi shows the best alternative. Based on the end result then sorted 25 Colleges(PTS) is Locality Kopertis XIII Aceh at its best.
Aplikasi Decision Support System (DSS) dengan Metode Fuzzy Multiple Attribute Decission Making (FMADM) Studi Kasus : AMIK Indonesia Dan STMIK Indonesia Mukhtar Mukhtar; Munawir Munawir
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 2 No 1 (2018): JANUARY-DECEMBER 2018
Publisher : KITA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v2i1.54

Abstract

Educational institutions such as AMIK Indonesia and STMIK Indonesia often require a form of the decision in determining academic judgment on the elements of tri dharma; teaching, research, community service and supporting elements that are appropriate for academics so that good quality education is achieved in accordance with the assessment. A decision is a matter that is very influential in the process of facing the chosen alternative, so also choosing the academic quality that has an impact on the focus of accreditation of higher education institutions. The model used in this decision support system is Fuzzy Mutual Attribute Decision Making (FMADM) and the method used is Simple Additive Weighting (SAW), which is looking for weighted sums of performance ratings on each alternative on all attributes. The purpose of this study is to design a system of academic judgment decision support with Fuzzy Mutual Attribute Decision Making (FMADM) systems with Simple Additive Weighting (SAW) Method, to obtain more accurate results in an academic assessment of AMIK Indonesia and STMIK Indonesian tri dharma elements so that they can improve the quality of universities. Broadly speaking, this study uses data collection methods through literature studies, interviews and direct observation to AMIK Indonesia and STMIK Indonesia Banda Aceh. While the research design uses experimental because it produces a product that is a decision support system. The method used to support this research is the FMADM method using the SAW method calculation. Supporting applications that will be created with the author using web-based programming languages such as; HTML, CSS, Jquery, JSON and MySQL databases with Windows operating systems. On running analysis and system design that will be created the author is described by Microsoft Visio 2016. The method used to evaluate the system is the black box method where the black box testing focuses on system functions.
Co-Authors Abdus Salam Abdus Salam Ardiansyah Ardiansyah Aris Sudaryanto Erfa Okta Lussianda Fauzan Putraga Al-Bahri Hamdani Hamdani Ismail Ismail Josi Farmiati Luth Fimawahib Muhammad Jamil Muhammad Wali Mukhtar Mukhtar Rahmi Hajriyanti Sulistyawati, Upik Sri Syamsul Rizal Syamsul Rizal Syamsul Rizal Syarifuddin Syarifuddin Taufiq Iqbal Taufiq Iqbal Urfi Utami