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Iman Bahagia Halawa
STIKes Santa Elisabeth Medan
Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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HUBUNGAN KOMUNIKASI TERAPEUTIK PERAWAT DENGAN KEPUASAN KLIEN INSTALASI GAWAT DARURAT RUMAH SAKIT ELISABETH MEDAN TAHUN 2018 Samfriati Sinurat; Lilis Novitarum; Iman Bahagia Halawa
Elisabeth Health Jurnal Vol 3 No 1 (2018): Vol 3 No 1 (2018) : Elisabeth Health Jurnal
Publisher : STIKes Santa Elisabeth Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52317/ehj.v3i1.235

Abstract

Emergency Installation (IGD) is one of the main lines of help to clients. Therapeutic communication is required in dealing with clients with emergency situations. Therapeutic communication is the most important factor used to establish therapeutic relationships between nurses and clients.Goals : The purposed of this research to analyze therapeutic communication relationship of nurse with client satisfaction at IGD RS Santa Elisabeth Medan.Methods: This study used a cross-sectional approach with accidental sampling technique of 94 respondents.Result : Based on Fisher's Exact Test with p value = 0,018 <0,05 meaning there is significant relation between therapeutic communication of nurse with Client satisfaction at Emergency Installation of Santa Elisabeth Medan Hospital.Conlcution : To improve the excellent service to clients, it is expected that nurses will apply therapeutic communication and improve their skills to communicate by attending training or seminars.
Co-Authors Lilis Novitarum Samfriati Sinurat