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All Journal Jurnal Ilmiah Universitas Batanghari Jambi Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Journal of Telenursing (JOTING) Jurnal Integrasi Kesehatan dan Sains Jurnal Menara Medika Innovative: Journal Of Social Science Research Branding: Jurnal Manajemen & Bisnis
Wahyu Sulistiadi
Universitas Indonesia
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Dentistry Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Jurnal Menara Medika

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THE ROLE OF HOSPITALITY TO IMPROVE THE PATIENT EXPERIENCE IN HOSPITAL : A SCOPING REVIEW Monica Vidian; Wahyu Sulistiadi
Menara Medika Vol 6, No 2 (2024): VOL 6 NO 2 MARET 2024
Publisher : Fakultas Kesehatan Universitas Muhammadiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/mm.v6i2.4980

Abstract

The hospitality industry has a strong focus on providing excellent customer service and creating positive experiences for guests. These same principles can be applied to the healthcare industry to improve the patient experience in hospitals. When patients are in the hospital, they may experience vulnerability, anxiety, and uncertainty about their health and treatment. Thus, providing a welcoming and comfortable environment can create a more positive and supportive environment for patients which may help ease their stress and improve their overall experience and contribute to better health outcomes.
Co-Authors Christina Nusarita Intama Dani Indrawan Husni Abdul Muchlis Layli Rahmawati Leni Burhan Meutia Arini Yasrizal Monica Vidian Muhammad Izzan Hurruzia Rodiyah Azhar Savira Nurulita Selly Gloria Lengkong Suci Nurul Andini Yunita Fenilho