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Wahyu Sulistiadi
Universitas Indonesia
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Dentistry Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Analysis of Kembangan Regional Hospital Marketing Strategies Parulian Thomas; Wahyu Sulistiadi; Puput Oktamianti
Journal of Social Research Vol. 3 No. 1 (2023): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v3i1.1684

Abstract

The primary objective of this research is to develop a comprehensive marketing strategy for Kembangan Regional Hospital through a thorough SWOT analysis. The study aims to determine effective segmentation, targeting, and positioning strategies for the hospital, coupled with an examination of the current marketing mix. By employing Operational Research within a qualitative methodological framework, the research seeks to derive valuable insights for optimizing strategic alternatives in the realm of healthcare services. Data collection involved a survey of 40 outpatients at the hospital and utilized Focus Group Discussions (FGD) with various sources and observational methods. The purposive sampling method was employed to select informants for a more targeted and insightful analysis. FGD results revealed a robust internal situation for Kembangan Hospital and identified numerous external opportunities, outweighing potential threats. In terms of service products, the hospital has demonstrated innovation by enhancing existing services, including prompt Medical Check-Up (MCU) services, specialized treatment options for TB-RO and MDR patients, and dedicated services for HIV patients. The shift from conventional to digital promotional media has been recognized, with the utilization of social media and other digital platforms to enhance outreach and engagement. This research sets the stage for formulating optimal marketing strategies that align with the strengths and opportunities identified, fostering the continued growth and success of Kembangan Regional Hospital in the competitive healthcare landscape.
Co-Authors Christina Nusarita Intama Dani Indrawan Husni Abdul Muchlis Layli Rahmawati Leni Burhan Meutia Arini Yasrizal Monica Vidian Muhammad Izzan Hurruzia Naila Falichatul Muannisa Parulian Thomas Puput Oktamianti Rodiyah Azhar Savira Nurulita Selly Gloria Lengkong Suci Nurul Andini Yunita Fenilho