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All Journal Jurnal Manajemen Kesehatan Indonesia Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Maternitas Kebidanan
Sudiro Sudiro
Institut Kesehatan Helvetia Medan
Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health

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Pengaruh Mutu Pelayanan Terhadap Kepuasan Pasien di Poly Obgyn RSUD.Dr.RM.Djoelham Kota Binjai Tahun 2019 Etika Iskandar Ginting; Sudiro Sudiro; Tengku Moriza
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 5, No 1 (2021): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (349.144 KB) | DOI: 10.52643/marsi.v5i1.1291

Abstract

Menurunnya angka kunjungan pasien lama di poliklinik kebidanan dan kandungan untuk 2 – 3 tahun ber turut – turut, salah satu penyebabnya adalah ketidak puasan pasien terhadap pelayanan yang di berikan,Tujuan penelitian ini adalah menganalisis pengaruh dimensi mutu pelayanan terhadap kepuasan pasien rawat jalan di Poliklinik Kebidanan dan kandunganRumahsakit Umum Daerah DR.R.M.Djoelham Kota Binjai pada tahun 2019. Penelitian ini obsevarsional dengan pendekatan waktu cross sectional  pengumpulan data dengan survey. Populasi penelitian adalah pasien rawat jalan di poliklinik kebidanan dan kandungan ang mendapatkan pelayan dari dokter SpOG dan diberikan tindakan serta pengobatan yang datang kunjungan untuk pertama kali, Prosedur sampel Accidental Sampling sebanyak n=60). Hasil sebagian besar responden berumur dewasa awal 18 – 35 th sebanyak 47 orang (78,3%), berjenis kelamin perempuan 60 orang (100%), tamatan SMA yaitu sebanyak 40 (66,7%) responden. Ibu rumah tangga sebanyak 49 orang (81,7%). terdapat hubungan pada dimensi Reliability mempunyai nilai p = 0,0001, Tangible p = 0,005 , emphaty p=0,001, Assurance p = 0,009, Responsivenes p  = 0,004. Berdasarkan hasil analisis multivariate variabel yang paling besar pengaruhnya terhadap kepuasan pasien adalah variabel Assurance dengan nilai p =0,012 dan Exp (B) 6,246. Berdasarkan hasil tersebut disimpulkan bahwa terdapat hubungan dimensi mutu pelayanan terhadap kepuasan pasien. Saran penelitian adala, Di harapkan kepada pegawai khususnya di bagian pendaftaran pasien untuk meningkatkan pelayanan yang cepat dan tepat dalam penerimaan pasien rawat jalan dan Di harapkan untuk petugas yang ada di rawat jalan untuk menggunakan tanda pengenal pada saat bekerja.
Analisis Budaya Keselamatan Pasien oleh Bidan dan Perawat dalam Pelayanan Rawat Inap di RS X Semarang Wahyu Nursetiawan; Sudiro Sudiro; Chriswardani Suryawati
Jurnal Manajemen Kesehatan Indonesia Vol 8, No 1 (2020): April 2020
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.8.1.2020.16-22

Abstract

Patient safety is a system that makes patient care in the hospital safer and prevent injuries caused by mistakes due to carrying out an action or not taking the action that should be taken. This study aimed to analyze the influence of patient safety culture, factors that influence and availability of resources on prevention of adverse events in the installation of inpatient services at RS X Semarang.This type of research was quantitative with a cross sectional approach. The sample was all members of the population consisting of midwives and nurses at RS X  as many as 31 employees. Data collected using structured questionnaire. Data analyzed by Chi Square test and Logistic Regression.The results showed that the majority of respondents had a supportive patient safety culture (80.6%), half of the respondents had influential factors (51.6%), half of the respondents had the availability of good resources (51.6%), and make efforts to prevent KTD (71%). There was sigificant relationship between patient safety culture and efforts to prevent KTD (p value = 0.004), there was no significant relationship between availability of resources and efforts to prevent KTD (p value = 0.113), and there was an influence between the patient safety culture on efforts to prevent KTD (p value = 0.012); OR = 0.031; CI = 0.002 - 0.467. The patient safety culture has been shown to have an influence on efforts to prevent KTD.
Gaya Kepemimpinan Transformasional dan Service Excellent pada Perawat di Rumah Sakit Ken Saras Kabupaten Semarang Paulus Budi Santoso; Sudiro Sudiro
Jurnal Manajemen Kesehatan Indonesia Vol 8, No 1 (2020): April 2020
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.8.1.2020.56-60

Abstract

The preliminary study at the Ken Saras Hospital showed the nurses have verbal errors, long admission, and treatment incompliance with the standard. This problem was assumed to be related with the room coordinator's leadership style. Hence, this study identified the effect of the coordinator's leadership style towards nurses responsiveness on the healthcare services at the Ken Saras hospital.This was an observational and Quantitative study using a cross sectional design. There were 70 nurses as samples who are incharge of giving treatment and having been trained about service excellence. The dependent variable is nurses' responsiveness, and the ondependent one is room coordinator's transformational leadership. The validity and reability of the instruments for this study have been tested at the same-type hospital. The data were analyzed gradually starting from univariate analysis, bivariate analysis using chi-square, and multivariate analysis using logistic regression test.The univariate analysis performed that the lroom coordinator's leadership was  good, but it lacked in  inspirational motivation and individual consideration. Whereas, the bivariate analysis found there is a relationship between the sub-variable of idealized influence  and nurses' response on excellence service. Finally, the multivariate analysis further noticed that all variable of transformational leadership style have no significant effect towards nurses’ responsiveness on service execellence It is suggested that the management of Ken Saras hospital improve the leadershiop skill of the room coordinator. especially of the aspects of inspirational motivation and individualized consideration. also, the management should consider the candidate's characteristics choosen to be a room coordinator
ANALYSIS OF PATIENT MEDICATION PLANNING IN THE PHARMACY INSTALLATION OF RUMKIT TK. II 01.05.01 PUTRI HIJAU KESDAM I/BB Diana Eleonora; Sudiro Sudiro; Masnelly Lubis; Arifah Devi Fitriani; Jamaluddin Jamaluddin
Jurnal Maternitas Kebidanan Vol. 11 No. 2 (2026): Jurnal Maternitas Kebidanan
Publisher : Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jumkep.v11i2.8767

Abstract

The problem of drug vacancies in the hospital which drags on in the hospital interferes with the patient's therapy process. The purpose of this study to the drug planning process from the drug selection process to drug availability. The research design qualitative research and data collection by in-depth interview. The main informants are the deputy head of the hospital, the head of the pharmacy installation, the chairman of the committee of pharmacy and therapy. Triangulation informants are planning staff, warehouse and supplies staff, procurement staff. The variables about the selection process which includes: Formulary, policies and the Pharmacy and Therapeutic Committee as well as the calculation process namely method, budget and priority scale.The results showed the main weakness of the drug planning process Rumkit Tk. II 01.05.01 Kesdam I / BB in the election have not yet formed a Pharmacy and Therapy Team and have not prepared a drug formulary, policies related to drug planning have not been running well. In the process of calculating drugs using the consumption method with a budget percentage of 10-20% and in determining the priority scale, the ABC or VEN analysis has not been used. The conclusion of the study shows the selection and calculation in the process of drug planning in the Pharmacy Installation of Tk. II 01.05.01 Putri Hijau Kesdam I / BB is not in accordance with the standards set by the Indonesian of Health in the Guidelines for the Management of Pharmacy Supplies in Hospitals. The recommended in overcoming the weaknesses of drug planning, intervention should involve the pharmaceutical and therapy committee in the preparation of drug formularies and make standard procedures (SPO) and make improvements in the drug planning process in accordance with the pharmaceutical service standards in hospitals as stipulated in the Ministerial Regulation. Health Number 58 of 2014 and implementing epurchasing drug purchases through the ecatalog system.
Co-Authors Diana Eleonora Etika Iskandar Ginting Fitriani, Arifah Devi Jamaluddin Jamaluddin Masnelly Lubis Moriza, Tengku Paulus Budi Santoso Wahyu Nursetiawan