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All Journal Equilibrium: Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi Edusentris: Jurnal Ilmu Pendidikan dan Pengajaran Jurnal Motivasi Pendidikan dan Bahasa Jurnal Yudistira
Kusnandi Kusnandi
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Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Other

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PERUM PEGADAIAN CABANG MASAMBA Kusnandi Kusnandi; Ikbal Ikbal; Saharuddin Saharuddin
Equilibrium : Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi Vol 2, No 1 (2012)
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah (LPPI) Universitas Muhammadiyah Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (257.263 KB) | DOI: 10.35906/je001.v2i1.66

Abstract

Kualitas pelayanan merupakan salah satu atribut yang penting dalam perusahaan jasa keuangan. Tujuan dilakukannya penelitian adalah sebagai berikut : Untuk membuktikan apakah kualitas pelayanan yang diukur dengan bukti Fisik(Tangible), Jaminan (Assurance), Kepedulian (Emphaty), berpengaruh terhadap kepuasaan nasabah pada PERUM Pegadaian Cabang Masamba. Dan untuk menganalisis faktor yang berpengaruh dominan terhadap kepuasan nasabah pada PERUM Pegadaian Cabang Masamba. Berdasarkan hasil penelitian ditemukan persamaan regresi sebagai berikut : Y = (-4,061) + 0,103X1 + 0,337X2 – 0,795X3. b0 = (-4,061), Mempunyai arti X1 ; X2 ; X3 = 0 maka kepuasan nasabah PERUM Pegadaian Cabang Masamba mengalami penurunan sebesar (-4,061). b0 = (-4,061), Mempunyai arti X1 ; X2 ; X3 = 0 maka kepuasan nasabah PERUM Pegadaian Cabang Masamba mengalami penurunan sebesar (-4,061). b1 = 0,103X1, Artinya variabel bukti (X1) mempunyai oengaruh positif terhadap kepuasan nasabah PERUM pegadain Masamba. b2 = 0,337X2, Variabel kepedulian (X2) mempunyai pengaruh positif terhadap kepuasan nasabah. Kesimpulan dari hasil penelitian ini terdapat dua variabel yang dapat membuktikan hipotesis yang menduga bahwa dimensi kualitas layanan bukti fisik, jaminan, dan kepedulian berpengaruh signifikan terhadap nasabah pada PERUM pegadaian Masamba yaitu variabel jaminan (X2) dan kepedulian (X3) sedangkan satu variabel lainnya yaitu bukti fisik (X1) tidak diterima atau tidak terbukti kebenarannya.
MENINGKATKAN KEMAMPUAN PEMECAHAN MASALAH MATEMATIS SISWA SMA MELALUI MODEL POGIL YANG DIMODIFIKASI Papien Aprisda; Kusnandi Kusnandi; Endang Cahya
Edusentris VOL 6, NO 1 (2019): MARET
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (418.654 KB) | DOI: 10.17509/edusentris.v6i1.452

Abstract

Penelitian ini bertujuan untuk mengkaji pencapaian dan peningkatan kemampuan pemecahan masalah matematis siswa yang memperoleh pembelajaran dengan model Process Oriented Guided Inquiry Learning (POGIL) yang dimodifikasi. Adapun desain penelitian ini yaitu Nonequivalent Pretest-Posttest Control Group Design. Populasi dalam penelitian ini adalah seluruh siswa kelas X sebuah sekolah menengah atas negeri yang terdaftar pada tahun ajaran 2018-2019. Penentuan sampelnya digunakan cara simple random sampling. Kelas eksperimen memperoleh pembelajaran dengan model POGIL yang dimodifikasi, sedangkan kelas kontrol memperoleh pembelajaran dengan pendekatan saintifik. Hasil penelitian ini menunjukkan bahwa pencapaian dan peningkatan kemampuan pemecahan masalah matematis siswa yang memperoleh pembelajaran dengan model POGIL yang dimodifikasi lebih tinggi secara signifikan dibandingkan siswa yang memperoleh pembelajaran dengan pendekatan saintifik.
Peran Kepala Sekolah Sebagai Administrator Dalam Meningkatkan Kinerja Sekolah Vitri Nurhandayani; Kusnandi Kusnandi; Lilis Kholisoh Nuryani
Jurnal Motivasi Pendidikan dan Bahasa Vol. 2 No. 3 (2024): September : Jurnal Motivasi Pendidikan dan Bahasa
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpb-widyakarya.v2i3.3819

Abstract

A school principal can be defined as a teacher functional staff who are given the task of leading a school where the teaching and learning process is held and managing educational units. Administrator can be interpreted as the entire work process between two or more people who are tasked with taking care of matters related to administration. Meanwhile, school performance is essentially the productivity of the performance of all school residents and is an indicator of the quality of education, because the failure of school performance is part of the failure of the principal. This study aims to describe the role of the principal as an administrator in improving school performance which focuses on the principal's management functions. This research uses a qualitative approach. The method used is descriptive. The data collection technique is carried out in three ways, namely (1) interviews, (2) observations, and (3) documentation. The collected data is analyzed descriptively, through the flow of (1) data reduction, (2) data presentation, (3) conclusion drawn. The validity of the data is carried out by triangulation of respondents, methods and times. From the field findings, it was found as follows: (1) Educational management planning is carried out at the beginning of the school year through school work meeting activities attended by school steakholders, (2) The implementation of school activities is in accordance with the school program that has been prepared, (3) Evaluation/supervision is carried out periodically by the principal through a supervision program, (4) Follow-up is carried out based on the results of evaluation by carrying out improvements and standardization of activities schools that have been achieved. In the implementation of these four activities, the principal found several obstacles faced. However, solutions were also found to solve the problems or obstacles found, so that school activities ran smoothly.
Manajemen Perencanaan Pengembangan Kompetensi Pedagogik Guru Kelas Dalam Meningkatkan Kualitas Pembelajaran Peserta Didik (Studi Kasus di SDN Se-Kecamatan Cipaku Kabupaten Ciamis) Endah Rekawat; Kusnandi Kusnandi; Lilis Kholisoh
Jurnal Yudistira : Publikasi Riset Ilmu Pendidikan dan Bahasa Vol. 2 No. 3 (2024): Juli: Jurnal Yudistira : Publikasi Riset Ilmu Pendidikan dan Bahasa
Publisher : Asosiasi Riset Ilmu Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/yudistira.v2i3.885

Abstract

The quality of student learning is not yet optimal, this is in accordance with empirical data that the decline in achievements achieved by students in the academic and non-academic fields and the lack of professional teaching graduates means that planning management for developing teacher pedagogical competence is needed. The research was conducted using a descriptive analysis method with a qualitative design. The data analysis technique used is an interactive analysis technique, through data reduction, data presentation, drawing conclusions, and triangulation. The results of the research inform that (1) Planning for the development of pedagogical competence at SDN 2 Cieurih, SDN 3 Cieurih and SDN 1 Jalatrang was made based on the results of identifying needs and vision, mission and goals that had been determined, in its implementation the planning for developing teacher pedagogical competence was carried out in the form of meetings Work. (2) Implementation of pedagogical competency development at SDN 2 Cieurih, SDN 3 Cieurih and SDN 1 Jalatrang by participating in teaching, learning and administrative meetings, scientific forum programs held by local agencies in the form of education and training, making lesson plans, KKG, seminars or workshops . (3) evaluation Planning for the development of pedagogical competence focuses more on evaluating teacher performance through supervision activities with classroom action assessments. Apart from that, the principal also holds monthly work evaluations, one of which discusses the activities that have been carried out by teachers after participating in scientific forum activities outside the school. The monthly meeting is a control over the implementation of activities that will be carried out as well as an evaluation of activities that have been carried out previously. (4) Follow-up to the development of teacher pedagogical competence is to give awards to teachers who have met standards, provide coaching by holding meetings between school principals and teachers through face-to-face meetings and implementing the MGMP (Subject Teachers' Conference) program. ) (5) Supporting factors, namely teaching staff with a bachelor's degree, available funds, and complete infrastructure. Meanwhile, the inhibiting factor is that a handful of teachers who are approaching retirement have difficulty or are less interested in activities to develop the competence of teaching staff, in addition to having problems with timing at the same time as teaching schedules.
Co-Authors Endah Rekawat Endang Cahya Ikbal Ikbal Lilis Kholisoh Lilis Kholisoh Nuryani Papien Aprisda Saharuddin Vitri Nurhandayani