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All Journal Jurnal Ilmiah Flash JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Teknologi Terpadu Journal of Information System, Applied, Management, Accounting and Research JUKANTI (Jurnal Pendidikan Teknologi Informasi) JATI (Jurnal Mahasiswa Teknik Informatika) JITU : Journal Informatic Technology And Communication Journal of Applied Data Sciences HOAQ (High Education of Organization Archive Quality) : Jurnal Teknologi Informasi STORAGE: Jurnal Ilmiah Teknik dan Ilmu Komputer Jurnal Pendidikan Teknologi Informasi (JUKANTI) Jurnal Indonesia : Manajemen Informatika dan Komunikasi
Mardhalia Saitakela
STIKOM Uyelindo Kupang
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Other

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Journal : JITU : Journal Informatic Technology And Communication

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IMPLEMENTASI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PADA KLINIK VALERIE BEAUTY Maissy P. Babar; Mardhalia Saitakela
JITU : Journal Informatic Technology And Communication Vol 3 No 1 (2019)
Publisher : Universitas Boyolali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36596/jitu.v3i1.74

Abstract

Valerie Beauty Clinic is a beauty care services company. The problem that arises is that even though the customer is still recorded in the recipe book, Valerie Beauty Clinic still has difficulty in providing information, products, schedule changes, changes in schedule services, events, or the latest things to customers. This problem occurs because all customers remain systemically unregulated. Another problem that arises is that all beauty products have not been recorded in a computerized database, this is what causes difficulties in conducting product data searches. Furthermore, customers also cannot do clients or suggestions and also good dissatisfaction because of the unavailability of media. If this is allowed to continue, customers can just go to another salon. The purpose of creating a website at the Valerie Beauty Clinic is to provide satisfying services to customers through a CRM (Customer Relationship Management) strategy by looking at existing problems. The methodology that will be used is conducting interviews, observations and literatures. With the existence of a website-based system with the implementation of CRM, it can facilitate customers and clinics in providing information, products, changes in schedule services, events, or the latest things to customers, computerize all products and provide clients with complaints or suggestions online. Your data is stored in accordance with our privacy statement.
APLIKASI PENJUALAN IKAN LELE PADA OESAPA LELE DENGAN PENERAPAN CUSTOMER RELANTIONSHIP MANAGEMENT Tanesib, Yabeci; Saitakela, Mardhalia
JITU Vol 2 No 2 (2018)
Publisher : Universitas Boyolali

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Oesapa Lele is a business entity established since 2015 which is managed by several people who aim to meet the needs of the people of NTT in meeting the need for catfish. Therefore it takes an application to help this business to run smoothly. The purpose of this research make online-based website application, in order to facilitate the process of purchasing catfish and the demand for catfish can be obtained easily and quickly so that the business process running smoothly without consumers or customers must come directly to Oesapa Lele. Data collection was done by literature study, observation and interview, and by applying the concept of customer relationship management (CRM). From the results of this study resulted in website applications that are expected to help the management of catfish Oesapa to perform the process of selling catfish transactions.
Co-Authors Alondeo Boimau, Rexion Anastasya Tefu, Setriani Bau, Maria Marini Edwin Ariesto Umbu Malahina Johana Tahuk, Wilhelmina Kambri, Aurelia Fermina Maissy P. Babar muda, rosalia Semlinda Juszandri Bulan Tanesib, Yabeci Willy Andel Elim Yogi Calvin Ly Yohanes Suban Belutowe Zampi, Aprilia Ch