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All Journal Jurnal Sekretari Universitas Pamulang Jurnal Abdimas Cendekiawan Indonesia
Dian Yunitasari
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Library & Information Science Nursing Public Health Social Sciences Other

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MEMBANGUN CUSTOMER TRUST MELALUI KUALITAS PELAYANAN PRIMA PADA DIVISI MARKETING SALES TUPPERWARE (SHOWROOM CABANG PONDOK INDAH MALL-JAKARTA SELATAN) Harjoyo Harjoyo; Desilia Purnama Dewi; Dian Yunitasari
Jurnal Sekretari Universitas Pamulang Vol 7, No 2 (2020): Jurnal Sekretari
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/skr.v7i2.7037

Abstract

ABSTRAK-Penelitian ini membahas mengenai, “Membangun Customer Trust Melalui Kualitas Pelayanan Prima pada Divisi Marketing Sales Tupperware Showroom Cabang Pondok Indah Mall, Jakarta Selatan”. Teknik riset yang digunakan adalah teknik obeservasi dan study pustaka. Adapun tujuannya untuk mendapatkan gambaran akhir hubungan kualitas pelayanan terhadap  upaya membangun trust/kepercayaan customer/pelanggan. Untuk dapat memperoleh loyalitas dan kepercayaan pelanggan dengan baik, perusahaan  mempunyai mutu servis   yang andal  dan dikenal dengan istilah pelayanan prima. Servis yang diberikan oleh  perusahaan  tidak hanya sebatas attitude pekerja dalam melayani pelanggan,tetapi secara komprehensif berlaku terhadap semua layanan pelanggan. Jenjang kepuasan pelanggan  pun wajib dilakukan oleh perusahaan, sebab bila  pelanggan merasa  terpenuhi apa yang menjadi harapannya maka kesetiaan akan muncul dengan sendirinya. Tujuan penelitian ini adalah untuk mengetahui pengaruh kualitas servis yang andal dan unggul terhadap kepercayaan pelanggan. Kata Kunci : Customer Service, Kualitas, Pelayanan Prima  ABSTRACT- This study discusses "Building Customer Trust Through Excellent Service Quality in the Tupperware Showroom Marketing Sales Division at Pondok Indah Mall Branch, South Jakarta". The research method used is to use the way of observation and  literature study. The purpose, to find out how far the influence of service quality on efforts to build trust / customer trust / customers. To be able to obtain customer loyalty and trust well, the company has a good quality of service and today the service activities are known as excellent service. The services provided by the company are not enough just the attitude and behavior of the employees in dealing with customers, but also includes excellent service to achieve customer loyalty The level of customer satisfaction must also be considered by the company, because if the customer feels satisfied the loyalty will naturally arise from customers.The purpose of this study was to determine the effect of excellent service quality on customer trust. Keywords: Customer Service, Quality, Excellent Service
Implementation of the Merdeka Curriculum in Learning Supervision for Inclusion Programs in Primary Education Meyritha Trifina Sari; Dian Yunitasari; Achmad Supriyanto; Kim Leah
Jurnal Abdimas Cendekiawan Indonesia Vol. 2 No. 1 (2025): January
Publisher : Yayasan Cendekiawan Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56134/jaci.v2i1.88

Abstract

This community service aims to socialize the implementation of the Merdeka Curriculum for learning supervision in inclusion service programs in education units. The activity involved 2,500 participants, including education supervisors, principals, and teachers in Jombang district. Conducted on April 3, 2024, via Zoom and YouTube Live, the session lasted 90 minutes from 09.00 to 10.30 WIB. The event utilized an interactive dialogue approach, engaging policymakers from the Jombang District Education Office and related agencies. This initiative yielded significant outcomes. First, it enhanced participants' understanding of the importance of learning supervision in inclusion programs, which is crucial for ensuring the optimal implementation of these programs in schools. Second, it initiated plans for subsequent interactive dialogues on supervisory themes in inclusion programs, fostering continued collaboration and knowledge sharing among stakeholders. Moreover, the activity provided actionable recommendations for policy enhancements to strengthen the supervision process, enabling more structured and effective practices in inclusive education. These policy recommendations are expected to address challenges in the field, such as resource allocation, training for educators, and monitoring mechanisms. This community service highlights the critical role of collaboration between policymakers, educators, and schools in advancing inclusive education, thereby supporting the broader goals of equitable access and quality education for all students in the Jombang district.
Co-Authors Achmad Supriyanto Desilia Purnama Dewi Harjoyo Harjoyo Kim Leah Meyritha Trifina Sari