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Kabul Trifiyanto
Sekolah Tinggi Ilmu Ekonomi Putra Bangsa
Economics, Econometrics & Finance

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ANALISIS PERSEPSI MAHASISWA TERHADAP KINERJA DOSEN DAN PENGARUHNYA TERHADAP WORD OF MOUTH DENGAN KEPERCAYAAN SEBAGAI VARIABEL INTERVENING Kabul Trifiyanto
Fokus Bisnis : Media Pengkajian Manajemen dan Akuntansi Vol 16 No 2 (2017): Fokus Bisnis
Publisher : P4M STIE Putra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32639/fokusbisnis.v16i2.144

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh persepsi mahasiswa terhdap kinerja dosen terhadap kepercayaan dan word of mouth di Sekolah Tinggi Ilmu Ekonomi Putra Bangsa Kebumen. Pengumpulan data dilakukan menggunakan kuesioner. Dengan menggunakan teknik non probability sampling, penelitian ini mengambil sampel 100 dari responden mahasiswa STIE Putra Bangsa Kebumen Semester 3 ke atas. Variabel yang digunakan dalam penelitian ini adalah kinerja dosen yang terdiri dari perencanaan pembelajaran (X1), pelaksanaan pembelajaran (X2), evaluasi hasil (X3), kepercayaan (Y1), dan word of mouth (Y2). Penelitian ini menggunakan teknik analisis deskritif, analisis top two boxes dan bottom two boxes dan statistik meliputi uji validitas, uji reliabilitas, uji asumsi klasik, uji hipotesis, analisis jalur, dan korelasi dengan menggunakan bantuan program SPPS 24 for windows. Hasil penelitian ini menunjukkan bahwa semua variabel valid dan reliable, tidak terdapat multikolinieritas, tidak terjadi heterokesdastisitas, dan model memenuhi asumsi normalitas. Pengaruh perencanaan pembelajaran menunjukkan negatif dan tidak signifikan terhadap kepercayaan. Pengaruh pelaksanaan pembelajaran menunjukkan positif dan signifikan terhadap kepercayaan. Pengaruh evaluasi hasil menunjukkan positif dan signifikan terhadap kepercayaan. Pengaruh perencanaan pembelajaran menunjukkan negatif tapi tidak signifikan terhadap word of mouth. Pengaruh pelaksanaan pembelajaran menunjukkan positif dan signifikan terhadap word of mouth. Pengaruh evaluasi hasil menunjukkan positif namun tidak signifikan terhadap word of mouth. Pengaruh kepercayaan menunjukkan positif dan signifikan terhadap word of mouth.
Pengaruh Motivasi Intrinsik, Motivasi Ekstrinsik dan Komitmen Pelayanan Tenaga Kesehatan Terhadap Kualitas Pelayanan BPJS Kesehatan Much. Riyadus Solichin; Kabul Trifiyanto
Fokus Bisnis : Media Pengkajian Manajemen dan Akuntansi Vol 19 No 1 (2020): Fokus Bisnis
Publisher : P4M STIE Putra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32639/fokusbisnis.v19i1.407

Abstract

The author of this paper aims to increase the delivery of health workers in private hospitals in serving patients using BPJS health. As for the background of this writing because now BPJS patients' views on health services are not good especially in private hospitals, marked by the issue of electronic media issues about public complaints that there are differences in health services provided by public hospitals compared to BPJS patients where parties public hospitals prioritize public patients more than patients participating in the health BPJS. This research is a quantitative study conducted through surveys and questionnaires. In this study involved 90 respondents in 9 private hospitals which are service providers in collaboration with BPJS in Kebumen Regency. For intrinsic motivation variable of 2,292 is greater than t table 1,198 with a significance value of 0.024 <0.05 so it can be concluded that the hypothesis is accepted. the t value for the extrinsic motivation variable is 0.029 smaller than t table 1.198 with a significance value of 0.977> 0.05 so it can be concluded that the hypothesis is rejected. t value for the commitment variable of 2.470 is greater than t table 1.198 with a significance value of 0.015 <0.05 so it can be concluded that the hypothesis is accepted. The results obtained are intrinsic motivation influencing the quality of labor services in private hospitals. So if the motivation of medical personnel services increases, the quality of services provided will increase. Extrinsic motivation does not affect the quality of labor services in private hospitals. So if the extrinsic motivation of medical personnel services increases / decreases, it cannot stimulate the quality of services provided. Commitment affects the quality of labor services in private hospitals. So if the commitment of medical personnel services increases, the quality of services provided increases. Intrinsic motivation, extrinsic motivation and commitment together affect the quality of labor services in private hospitals. So that the motivation of medical personnel services can stimulate the quality of services provided.
Co-Authors An Nisa Nur Laila Eka Pangestuti Lutfi Intan Sari Much. Riyadus Solichin Rokhi Putri Muslihati Wahid Nur Hidayat