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All Journal Tekinfo | Scientific Journal of Industrial and Information Engineering Jurnal DISPROTEK International Journal of Economics and Management Research
Yunita Primasanti
Universitas Sahid Surakarta
Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Industrial & Manufacturing Engineering Other

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Pengendalian Kualitas Produksi Roti dengan Metode Statistical Process Control pada Usaha Kecil Menengah Yunita Primasanti
Tekinfo: Jurnal Ilmiah Teknik Industri dan Informasi Vol 7 No 2 (2019)
Publisher : Program Studi Teknik Industri Universitas Setia Budi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31001/tekinfo.v7i2.500

Abstract

The main goal of the company is basically to make a profit so that the company is able to grow in the long run. However, the demands of consumers that are constantly changing require companies to be more flexible in meeting consumer demands related to product quality. Therefore, companies must be able to maintain and improve the quality of the products produced. Quality control is important for the company so that the products produced are in accordance with the standards, both the standards set by the company as well as local and international bodies that manage quality standards. In addition, quality products should be in accordance with consumer expectations. This study aims to determine defects in bakery products using Statistical Process Control methods and provide improvement suggestions. The research object is Roti Rahmat which is a small and medium business. Data collection techniques are carried out through observation and interviews with owners and employees. The results showed that the product defects were not uniform at 52.51%, the bread was scorched at 24.55%, the contents of the bread came out at 21.15%, and others at 1.97%. Based on the causal diagram, it is known that the biggest factors that cause product defects are the production process factors and employee factors.
ANALISIS ISO 9001:2015 PT PANCA BINTANG TUNGGAL SEJAHTERA DENGAN MENGGUNAKAN METODE GAP ANALYSIS Yunita Primasanti; Rachmat Hendratmoko
Jurnal Disprotek Vol 12, No 2 (2021)
Publisher : Universitas Islam Nahdlatul Ulama Jepara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34001/jdpt.v12i2.1522

Abstract

Large and medium scale companies wish to obtain ISO 9001: 2015 certificate to improve management quality. PT Panca Bintang Tunggal Sejahtera has made preparations for the implementation of quality management. Before applying for the certification process, the company has implemented and is currently reviewing the implementation of its quality management system so that the certification process can run well so that the certificate can be obtained. To analyze the level of implementation of the quality management system in the company used the GAP analysis checklist method. This analysis uses several indicators. Furthermore, interviews were conducted with each director who served in the company to determine the obstacles in the application of the quality management system. The results of the GAP analysis checklist show that the implementation of the ISO 9001: 2015 quality management system in the company is good but still requires improvement in several clauses. The percentage of the assessment shows that clause 9 (performance evaluation) is the clause with the lowest score with a value of 60.25%, while the highest percentage is in clause 5 (leadership) with a score of 81.29%. The main obstacle faced by the company is the level of understanding of the implementation of the new system is still lacking and the performance of some individuals is not optimal. Companies must be more intense in monitoring the performance of each unit to improve their quality management system so that the certification process can run smoothly.
THE EFFECT OF TOTAL QUALITY MANAGEMENT (TQM) ELEMENTS IMPLEMENTATION ON EMPLOYEE PERFORMANCE AT PT POMI PAITON Yunita Primasanti; Noor Nailie Azzat; Bekti Yunanto; Christian Bionley Santoso
Jurnal Disprotek Vol 14, No 1 (2023)
Publisher : Universitas Islam Nahdlatul Ulama Jepara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34001/jdpt.v14i1.3406

Abstract

Total Quality Management (TQM) is one of the tools used by business people in improving the progress of a company. The company uses Total Quality Management (TQM) because it has proven to be a big concern for managers in improving company performance. This study aims to determine the effect of Total Quality Management (TQM) on Employee Performance at PT POMI Paiton through three Total Quality Management (TQM) elements, namely teamwork; education and training; and employee engagement and empowerment. This type of research is quantitative with the research method used is associative. The source of this research data is an employee of PT POMI Paiton with a total sample of 86 respondents. Furthermore, the data collection method used is a questionnaire. Then, data processing techniques, namely validity and reliability tests, and data analysis techniques, namely multiple regression and hypothesis testing. The results of this study show that: 1) Simultaneously, the Total Quality Management (TQM) elements, namely teamwork; education and training; and employee involvement and empowerment affect employee performance at PT POMI Paiton. 2) Partially, the teamwork variable, education and training variable, have no positive and significant effect on employee performance; while employee engagement and empowerment variable have a positive and significant effect on employee performance. The regression results that have been carried out show the value of the coefficient of determination (R2) of 41.8%. This indicates that the large percentage of the three elements of the eleven elements of the Total Quality Management (TQM) can explain employee performance, while 58.2% is explained by other variables. The results of this study can provide information or as a signal to the company in improving the performance of company employees.
RM TAWAKAL CUSTOMER SATISFACTION ANALYSIS USING CSI AND IPA METHODS Alvin Aprillia; Yunita Primasanti; Erna Indriastiningsih
International Journal of Economics and Management Research Vol. 1 No. 2 (2022): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1031.523 KB) | DOI: 10.55606/ijemr.v1i2.28

Abstract

Apart from clothing and shelter, food is a basic human need. No wonder the culinary industry is growing rapidly in various cities in Indonesia. One of them is in Klaten, Central Java. An example of a restaurant business (RM) in Klaten is RM Tawakal Haji Rofi`atun. RM Tawakal is located in Popongan Hamlet, RT03, RW03, Tegalgondo, Wonosari, Klaten. Maintaining customer satisfaction requires quality control to meet customer needs and satisfaction.The purpose of this study was to determine customer satisfaction with the service quality of RM Tawakal. Respondents of this survey are RM Tawakal clients and surveyed data collection / surveyed. Data processing is based on the Customer Statistics Index (CSI) and Importance Performance Analysis (IPA). According to the survey, the final result of the calculation of the Customer Statistics Index (CSI) is 80.01%, and consumers are satisfied with the services provided, but not optimally. When tested using the Severity Performance Analysis (IPA) method,quadrant A contains six attributes. That is, there are six attributes whose service has not been maximized, and restaurants need to improve service.    
Co-Authors Alvin Aprillia Bekti Yunanto Christian Bionley Santoso Indriastiningsih, Erna Noor Nailie Azzat Rachmat Hendratmoko