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Journal : Jurnal DISPROTEK

ANALISIS ISO 9001:2015 PT PANCA BINTANG TUNGGAL SEJAHTERA DENGAN MENGGUNAKAN METODE GAP ANALYSIS Yunita Primasanti; Rachmat Hendratmoko
Jurnal Disprotek Vol 12, No 2 (2021)
Publisher : Universitas Islam Nahdlatul Ulama Jepara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34001/jdpt.v12i2.1522

Abstract

Large and medium scale companies wish to obtain ISO 9001: 2015 certificate to improve management quality. PT Panca Bintang Tunggal Sejahtera has made preparations for the implementation of quality management. Before applying for the certification process, the company has implemented and is currently reviewing the implementation of its quality management system so that the certification process can run well so that the certificate can be obtained. To analyze the level of implementation of the quality management system in the company used the GAP analysis checklist method. This analysis uses several indicators. Furthermore, interviews were conducted with each director who served in the company to determine the obstacles in the application of the quality management system. The results of the GAP analysis checklist show that the implementation of the ISO 9001: 2015 quality management system in the company is good but still requires improvement in several clauses. The percentage of the assessment shows that clause 9 (performance evaluation) is the clause with the lowest score with a value of 60.25%, while the highest percentage is in clause 5 (leadership) with a score of 81.29%. The main obstacle faced by the company is the level of understanding of the implementation of the new system is still lacking and the performance of some individuals is not optimal. Companies must be more intense in monitoring the performance of each unit to improve their quality management system so that the certification process can run smoothly.
THE EFFECT OF TOTAL QUALITY MANAGEMENT (TQM) ELEMENTS IMPLEMENTATION ON EMPLOYEE PERFORMANCE AT PT POMI PAITON Yunita Primasanti; Noor Nailie Azzat; Bekti Yunanto; Christian Bionley Santoso
Jurnal Disprotek Vol 14, No 1 (2023)
Publisher : Universitas Islam Nahdlatul Ulama Jepara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34001/jdpt.v14i1.3406

Abstract

Total Quality Management (TQM) is one of the tools used by business people in improving the progress of a company. The company uses Total Quality Management (TQM) because it has proven to be a big concern for managers in improving company performance. This study aims to determine the effect of Total Quality Management (TQM) on Employee Performance at PT POMI Paiton through three Total Quality Management (TQM) elements, namely teamwork; education and training; and employee engagement and empowerment. This type of research is quantitative with the research method used is associative. The source of this research data is an employee of PT POMI Paiton with a total sample of 86 respondents. Furthermore, the data collection method used is a questionnaire. Then, data processing techniques, namely validity and reliability tests, and data analysis techniques, namely multiple regression and hypothesis testing. The results of this study show that: 1) Simultaneously, the Total Quality Management (TQM) elements, namely teamwork; education and training; and employee involvement and empowerment affect employee performance at PT POMI Paiton. 2) Partially, the teamwork variable, education and training variable, have no positive and significant effect on employee performance; while employee engagement and empowerment variable have a positive and significant effect on employee performance. The regression results that have been carried out show the value of the coefficient of determination (R2) of 41.8%. This indicates that the large percentage of the three elements of the eleven elements of the Total Quality Management (TQM) can explain employee performance, while 58.2% is explained by other variables. The results of this study can provide information or as a signal to the company in improving the performance of company employees.