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All Journal Jurnal Manajemen Bisnis
Bara Jiwangganata M.
Unversitas Pendidikan Nasional
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Lika Liku Kesuksesan Air Traffic Flow Management di Bandara Internasional I Gusti Ngurah Rai Bara Jiwangganata M.; I Gede Sanica
Jurnal Manajemen dan Bisnis Vol 18 No 3 (2021)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (225.805 KB) | DOI: 10.38043/jmb.v18i3.3194

Abstract

This research aims to determine and examine mountainously about the satisfaction of airlines and Perum lppnpi management through of air traffic flow management in I Gusti Ngurah Rai International Airport. This research used qualitative method with research subject namely airline, ATFM Operator and Perum lppnpi management. Data collection technique was carried out by in-depth interview. Researchers implement the adoption Zeithaml and Bitner's Servqual Technique. The result of data analysis in this study indicate that the quality of service through ATFM are well guarded, but significantly factor of that quality is reliability, why? Because the consumer has been satisfied with a good service, fast and punctuality.
Co-Authors I Gede Sanica