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Journal : INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS : Journal of Information System

Metode Webqual 4.0 Untuk Mengukur Kualitas Website Quick Online Booking PT. Pos Indonesia Adjat Sudradjat; Selviana Selviana; Wina Widiati
INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS : Journal of Information System Vol 5 No 1 (2020): INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS (Desember 2020)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (308.72 KB) | DOI: 10.51211/isbi.v5i1.1391

Abstract

Abstrak: Website Quick Online Booking (QOB) adalah fasilitas layanan online berbasis web yang disediakan oleh PT. Pos Indonesia bagi pelanggan yang akan memesan pengiriman paket sebelum mendatangi kantor pos. Pelanggan dapat melakukan input data pengirimannya sendiri pada sistem tersebut, sehingga tidak perlu mengantri terlalu lama di kantor pos. Penelitian ini bertujuan untuk melakukan analisis pengaruh kualitas website Quick Online Booking milik PT. Pos Indonesia dengan menggunakan metode Webqual 4.0 berdasarkan dimensi kualitas kegunaan, kualitas informasi, kualitas interaksi, dan kepuasan pengguna. Teknik analisis data menggunakan regresi linier berganda dengan bantuan software SPSS Versi 16 dan pengukuran dengan skala likert. Hasil penelitian menunjukan bahwa variabel independen (X) yang diteliti yaitu kualitas kegunaan, kualitas informasi, dan kualitas interaksi memiliki pengaruh sebesar 71.1% terhadap variabel dependen (Y) yaitu kepuasan pengguna, sedangkan 28,9% lainnya dipengaruhi oleh faktor-faktor lain diluar variabel yang diteliti. Pengukuran skala likert juga menunjukan bahwa variabel kualitas kegunaan, kualitas informasi, kualitas interaksi dan kepuasan pengguna mendapatkan interpretasi puas, sehingga dapat disimpulkan bahwa website Quick Online Booking (QOB) ini sudah baik. Kata Kunci: kepuasan pengguna, kualitas website quick online booking, metode webqual 4.0. Abstract: Website Quick Online Booking (QOB) is a web-based online service facility provided by PT. Pos Indonesia for customers who will order package delivery before visiting the post office. Customers can input their own shipping data into the system, so they don't have to queue too long at the post office. This study aims to analyze the influence of the quality of the Quick Online Booking website owned by PT. Pos Indonesia using the Webqual 4.0 method based on the dimensions of usability quality, information quality, interaction quality, and user satisfaction. The data analysis technique used multiple linear regression with the help of SPSS version 16 software and measurement using a Likert scale. The results showed that the independent variable (X) under study, namely usability quality, information quality, and interaction quality had an effect of 71.1% on the dependent variable (Y), namely user satisfaction, while the other 28.9% were influenced by other factors outside the variable. researched. Likert scale measurement also shows that the variables of usability quality, information quality, interaction quality and user satisfaction get a satisfied interpretation, so it can be concluded that the Quick Online Booking (QOB) website is good. Keywords: quick online booking website quality, user satisfaction, webqual 4.0 method.
Metode Simple Additive Weighting Dalam Menentukan Penerima Beasiswa Prestasi SMP John Paul’s School Tiara Teja; Adjat Sudradjat; Wina Widiati
INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS : Journal of Information System Vol 4 No 2 (2020): INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS (Juni 2020)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (373.115 KB)

Abstract

Abstrak: Beasiswa prestasi yang diberikan oleh SMP John Paul’s School untuk keberlangsungan pendidikan para siswa diharapkan menjadi salah satu bentuk dari dukungan tersebut. Namun ketepatan dalam menentukan penerima beasiswa prestasi menjadi pekerjaan rumah tersendiri bagi lembaga, sebab tidak ada sistem penilaian yang baku meskipun sudah ditetapkan kriterianya. Penelitian bertujuan untuk membangun Sistem Pendukung Keputusan (SPK) dalam menentukan penerima beasiswa prestasi pada SMP John Paul’s School dengan menggunakan metode Simple Additive Weighting (SAW). Konsep dasar SAW adalah mencari penjumlahan terbobot dari rating kinerja di setiap alternatif pada semua kriteria penentu. Kriteria yang digunakan untuk menentukan penerima beasiswa prestasi adalah hasil tes bahasa inggris, hasil tes matematika dan hasil wawancara, sesuai dengan bobot nilai masing-masing. Penelitian menghasilkan dua siswa yang berhak menerima beasiswa prestasi dengan persentase hasil di atas 80%. Metode Simple Additive Weighting (SAW) terbukti efektif untuk digunakan sebagai Sistem Pendukung Keputusan (SPK) dalam menentukan penerima beasiswa prestasi pada SMP John Paul’s School. Kata kunci: SPK, penerima beasiswa prestasi, SAW Abstract: Achievement scholarships provided by SMP John Paul’s School for the continuation of the education of students are expected to be one form of this support. However, the accuracy in determining the awardees of achievement scholarships is a homework for the institution, because there is no standard evaluation system even though criteria have been established. The research aims to build a Decision Support System (DSS) in determining the awardees of achievement scholarships at SMP John Paul’s School by using the Simple Additive Weighting (SAW) method. The basic concept of this method is to find a weighted sum of the performance ratings for each alternative on all determining criteria. The criteria used to determine the awardees of an achievement scholarship are the results of an English language test, the results of a mathematics test and the results of an interview, according to the weighting of each grade. The study produced two students who were entitled to receive an achievement scholarship with a percentage of results above 80%. It shows that the Simple Additive Weighting (SAW) method proved effective to be used as a Decision Support System (DSS) in determining the awardees of achievement scholarships at SMP John Paul’s School. Keywords: DSS, achievement scholarship awardees, SAW