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Francisca Alfarah Gerardea
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PENGARUH EXPERIENTIAL MARKETING TERHADAP KEPUASAN PELANGGAN UNO BOARD GAME CAFE MALANG Francisca Alfarah Gerardea; Nanang Suryadi
Jurnal Ilmiah Mahasiswa FEB Vol 2, No 1: Semester Ganjil 2013/2014
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

This study was conductedtoexaminethe influence ofexperiential marketingto customer satisfactionUNOBoard GameCafeMalang. This research isexplanatory researchthroughquestionnairemethod. The samplein this studywas90respondents whoare consumersofUNOBoard GameCafe. The results ofobservationswere analyzedusingmultiple linearregressionanalysistestandhypothesis testing. Hypothesis Testingisusedto simultaneouslytesthypothesesandpartial hypothesis. Regression analysis showed that Experiential Marketing variables(sense(X1), feel(X2), think(X3), act(X4) andrelate(X5))have a simultaneous affectthe dependent variableof customer satisfaction(Y). Partial test resultsthat showsignificant resultsis thesensevariable(X1), think(X3), andrelate(X5). Keywords: Experiential Marketing,Sense, Feel, Think, Act, Relate, Customer Satisfaction
PENGARUH EXPERIENTIAL MARKETING TERHADAP KEPUASAN PELANGGAN UNO BOARD GAME CAFE MALANG Gerardea, Francisca Alfarah; Suryadi, Nanang
Jurnal Ilmiah Mahasiswa FEB Vol. 2 No. 1
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

This study was conductedtoexaminethe influence ofexperiential marketingto customer satisfactionUNOBoard GameCafeMalang. This research isexplanatory researchthroughquestionnairemethod. The samplein this studywas90respondents whoare consumersofUNOBoard GameCafe. The results ofobservationswere analyzedusingmultiple linearregressionanalysistestandhypothesis testing. Hypothesis Testingisusedto simultaneouslytesthypothesesandpartial hypothesis. Regression analysis showed that Experiential Marketing variables(sense(X1), feel(X2), think(X3), act(X4) andrelate(X5))have a simultaneous affectthe dependent variableof customer satisfaction(Y). Partial test resultsthat showsignificant resultsis thesensevariable(X1), think(X3), andrelate(X5). Keywords: Experiential Marketing,Sense, Feel, Think, Act, Relate, Customer Satisfaction
Co-Authors Nanang Suryadi S.Pd. M Kes I Ketut Sudiana .