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All Journal Jurnal Ilmiah Mahasiswa FEB Holistic Journal Of Management Research JAM : Jurnal Aplikasi Manajemen Journal of Innovation and Applied Technology AKRUAL: Jurnal Akuntansi JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Equilibrium: Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK JURNAL EKONOMI PENDIDIKAN DAN KEWIRAUSAHAAN EconBank : Journal Economics and Banking Jurnal Karinov Jurnal Ilmiah Manajemen Kesatuan JBMR: Journal of Business and Management Review AMAR (Andalas Management Review) Jurnal Pengabdian kepada Masyarakat Nusantara Devotion: Journal of Research and Community Service Jurnal Abdi Masyarakat Indonesia International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Science and Society (IJSOC) Jurnal Minfo Polgan (JMP) Journal of Social Research Journal of the Community Development in Asia Asia Pacific Journal of Management and Education Jurnal Manajemen Pemasaran dan Perilaku Konsumen International Journal of Science and Environment Journal of Accounting Research, Organization and Economics (JAROE) Jurnal Kewirausahaan dan Inovasi Journal of Management, Economic, and Financial Sasambo: Jurnal Abdimas (Journal of Community Service)
Nanang Suryadi
Brawijaya University, Malang, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Public Health Social Sciences Transportation Other

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The Effects of Procedural Justice, Distributive Justice, and Interactional Justice of Service Recovery on PT.TELKOM Fixed Line Customer Satisfaction. Kusnadi, Annisa Aulani; Suryadi, Nanang
Jurnal Ilmiah Mahasiswa FEB Vol 1, No 2: Semester Genap 2012/2013
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (283.458 KB)

Abstract

The purpose of this study is to analyze the influence of procedural justice, distributive justice, and interactional justice of service recovery on customer satisfaction, either simultaneously or partially, and to find out the most dominant independent variable which influences consumer satisfaction. Data were gathered by means of survey from PT.TELKOM fixed line users who experienced a service failure and complains directly to the company. The results show  that procedural justice, distributive justice, and interactional justice effect simultaneously and partially to the satisfaction of the consumer,  the effect of distributive justice on customer satisfaction was stronger than procedural and interactional justice. Key words: procedural justice,  distributive  justice,  interactional  justice, customer satisfaction, fixed line
Pengaruh Pemahaman Wajib Pajak dan Kualitas Pelayanan Terhadap Kepatuhan Wajib Pajak Eka Bio, Muhammad Judhanto; Suryadi, Nanang
ECONBANK: Journal of Economics and Banking Vol 3 No 1 (2021): Edisi April
Publisher : Sekolah Tinggi Ilmu Ekonomi Bank BPD Jawa Tengah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35829/econbank.v3i1.84

Abstract

The aim is to determine the effect of taxpayer understanding and service quality on taxpayer compliance at KPP Pratama Gresik Selatan. This type of research is explanatory research which explains and proves the influence between variables through hypothesis testing. The sampling technique used random sample sampling with a sample size of 97 taxpayers who do report and tax payments located in South Gresik. Data analysis using multiple linear regression analysis. The results of this study indicate that the variables of taxpayer understanding, physical evidence, reliability, responsiveness, assurance, and empathy have a positive and significant effect on taxpayer compliance. The physical evidence variable has the most dominant influence on taxpayer compliance.
Pengaruh Citra Merek, Kepercayaan Merek, Dan Kualitas Merek Terhadap Loyalitas Merek Pada Pelanggan Geprek Bensu Di Kota Malang Andrian Wahyu Laksono; Nanang Suryadi
Holistic Journal of Management Research Vol 3 No 1 (2020): Holistic Journal of Management Research
Publisher : Fakultas Ekonomi Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (288.557 KB) | DOI: 10.33019/hjmr.v3i1.1804

Abstract

ABSTRAK Penelitian ini memiliki tujuan untuk mengetahui pengaruh brand image, brand trust, dan quality product terhadap brand loyalty pada pelanggan Geprek Bensu di Kota Malang. Jenis Penelitian ini adalah explanatory research yang menjelaskan atau membuktikan hubungan atau pengaruh antar variabel independen dan dependen. Penelitian ini menggunakan sampel sebanyak 195 responden dimana penyebaran kuisioner dilaksanakan di Kota Malang. Pengambilan sampel menggunakan metode non-probability sampling dengan teknik purposive sampling. Sampel terdiri dari responde yang berdomisili di Kota Malang atau menetap sementara di Kota Malang, berusia minimal 17 tahun, merupakan pelanggan Geprek Bensu yag mempunyai pengetahuan atau pernah mendapatkan informasi secara online tentang Geprek Bensu, dan melakukan pembelian produk Geprek Bensu minimal 3x (tiga kali). Analisis data menggunakan Analisis Regresi Linier Berganda dengan menggunakan SPSS ver. 20. Hasil analisis yang didapat dalam penelitian ini adalah Brand Image berpengaruh signifikan terhadap Brand Loyalty, Brand Trust berpengaruh signifikan terhadap Brand Loyalty, dan Product Quality berpengaruh signifikan terhadap Brand Loyalty. Berdasarkan hasil uji t didapatkan bahwa variabel Product Quality mempunyai nilai t hitung dan koefisien beta yang paling besar. Sehingga variabel Quality Product mempunyai pengaruh yang paling kuat dibandingkan dengan variabel yang lainnya maka variabel Quality Product mempunyai pengaruh yang dominan terhadap Brand Loyalty. Kata kunci: Brand Image, Brand Trust, Product Quality, Brand Loyalty
Kecenderungan Etnosentrisme, Sikap, dan Intensi Konsumen dalam Membeli Produk Sepatu Buatan Usaha Kecil dan Menengah (UKM) Nanang Suryadi; Dimas Hendrawan
Jurnal Aplikasi Manajemen Vol 8, No 2 (2010)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

This research aims to identify the tendency ethnocentrism, attitudes, and intentions of consumers in buying shoes product which is made by Small and Medium Enterprises (SMEs) using the concept of ethnocentrism. Ethnocentrism is a sociological concept first introduced by Sumner (1906) which refers to attitudes, beliefs, standards, and the excessive behavior of a personfor something in environment. Shimp and Sharma (1987) says that consumers who are etnocentric consumers who have views about the suitability and moral in buying behavior of foreign products.The sample for this research is 232 students Faculty of Economic, University of Brawijaya. Descriptive statistical methods using frequency distribution, cross tabulation method (crosstabs), and chisquare test of independence are used to analyze data. From this research, it found that there is a tendency of ethnocentrism among students of the Faculty of Economics, University of Brawijaya in selecting at a product. The results also showed that students who have a tendency of ethnocentrism, moderate, and non-ethnocentrism have a positive attitude toward Small and Medium Enterprises. This is evidenced by the students intention to buy Small and Medium Enterprises shoes product, but by considering the factors at affordable prices, quality products, attractive models which is up to date, as well as earned income.Keywords: ethnocentrism tendency, attitudes, intentions
Kajian tentang Pengaruh Brand Community Integration pada Loyalitas Merek Anggota IM3 @ School Community di SMAN 8 Malang Primi Puspita Ramadhania; Nanang Suryadi
Jurnal Aplikasi Manajemen Vol 9, No 1 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Objective of this research is to know and analize the effect of brand community integration to brand loyalty of IM3@scholl community members in SMAN 8 Malang, simultaneosly and partially and to know which variable plays the dominant role. The result of multiple regression analysis shows that simultaneosly, brand community integration variables( product, brand, company, other customers) affects brand loyalty variable in a positive and significant way. Partially, brand and other customer variables affect brand loyalty significantly, while product and company do not affect brand loyalty. The dominant variable in affecting brand loyalty is brand variable.Keywords: Brand Community Integration, brand loyalty, IM3 @ School Community.
Pengaruh Service Quality, Customer Satisfaction dan Switching Cost terhadap Customer Loyalty (Studi pada Pelanggan Telepon Bergerak di Kota Malang) Taufiq Abdurrahman; Nanang Suryadi
Jurnal Aplikasi Manajemen Vol 7, No 1 (2009)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

For last few decades we have witnessing the rise of mobile telecommunication industries in Indonesia. High tension level of competition has forced service providers to formulate way both to gain profit and to make their customer stay loyal. Each provider competing through their quality and their price since the Indonesian market were sensitive to price. Many promotional advertising were made in order to attract new customers and make existing customers remain loyal. Theoretically satisfactions were proved affecting customer loyalty. This research was made to identify whether Service Quality, Customer Satisfaction and Switching Cost could affect the Customer Loyalty. Keywords: Telecommunication industries, Service Quality, Satisfaction, Switching Cost, Loyalty
Pengaruh Pemahaman Wajib Pajak dan Kualitas Pelayanan Terhadap Kepatuhan Wajib Pajak Muhammad Judhanto Eka Bio; Nanang Suryadi
ECONBANK: Journal of Economics and Banking Vol 3 No 1 (2021): April
Publisher : Sekolah Tinggi Ilmu Ekonomi Bank BPD Jateng

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35829/econbank.v3i1.217

Abstract

The aim is to determine the effect of taxpayer understanding and service quality on taxpayer compliance at KPP Pratama Gresik Selatan. This type of research is explanatory research which explains and proves the influence between variables through hypothesis testing. The sampling technique used random sample sampling with a sample size of 97 taxpayers who do reporting and tax payments located in South Gresik. Data analysis using multiple linear regression analysis. The results of this study indicate that the variables of taxpayer understanding, physical evidence, reliability, responsiveness, assurance and empathy have a positive and significant effect on taxpayer compliance. Physical evidence variable has the most dominant influence on taxpayer compliance
Penyusunan Strategi Pengembangan Kampung Tempe Sanan Kota Malang sebagai Destinasi Wisata di Jawa Timur Armanu Armanu; Ainur Rofiq; Nanang Suryadi; Rila Anggraeni
Jurnal Abdi Masyarakat Indonesia Vol 3 No 2 (2023): JAMSI - Maret 2023
Publisher : CV Firmos

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54082/jamsi.667

Abstract

Kampung Tempe Sanan yang terletak di Kota Malang, Jawa Timur merupakan roda penggerak ekonomi, karena industri tempe di kampung tersebut mampu menyerap tenaga kerja yang berada di lingkungan sekitar sehingga angka pengangguran menjadi berkurang. Seiring berjalannya waktu, olahan keripik tempe produksi Kampung Tempe Sanan Malang terus berkembang pesat. Kampung Tempe Sanan Malang menjadi salah satu tujuan wisata kuliner dan edukasi. Pengunjung yang datang tidak hanya bisa membeli keripik tempe langsung di pusatnya, mereka juga bisa melihat pengolahan kedelai serta tempat pengolahan limbah tempe dan limbah ternak sapi. Namun sebagai destinasi wisata, Kampung Tempe Sanan Malang mengalami beberapa permasalahan yaitu 1) Kurangnya kapabilitas organisasional, karena struktur organisasi paguyuban yang masih sederhana, sehingga jalur koordinasi kurang jelas; 2) Sebagian besar wisatawan hanya mengunjungi toko oleh-oleh produk olahan tempe yang ada di pusat oleh-oleh lainnya karena tidak adanya rute pariwisata ke Kampung Tempe Sanan Malang; 3) Rendahnya awareness masyarakat mengenai Kampung Tempe Sanan Malang sebagai destinasi wisata, karena minimnya promosi dan branding; dan 4) Minimnya infrastruktur dasar pendukung pariwisata serta kompetensi SDM untuk menginterpretasi nilai wisata. Berdasarkan analisis masalah yang dihadapi oleh Kampung Tempe Sanan Malang, maka pengabdian masyarakat ini bertujuan untuk merumuskan solusi melalui penyusunan strategi pengembangan Kampung Tempe Sanan Malang sebagai destinasi wisata. Strategi pengembangan yang perlu diinisiasi oleh Kampung Tempe Sanan Malang adalah berkaitan dengan peningkatan kapabilitas organisasional, pemasaran, dan sumber daya manusia.
Job Satisfaction as a Mediator of Spiritual Leadership and Intention to Stay of Teaching Personnel Muhammad Fajrul Islam Fasieh; Armanu Thoyib; Nanang Suryadi
Journal of Business and Management Review Vol. 4 No. 3 (2023): (Issue-March)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr43.6422023

Abstract

This study aimed to determine the role of spiritual leadership and job satisfaction in increasing the intention to stay employed among teaching personnel. This study was conducted at Darud Da'wah Wal Irsyad educational institution in Parepare City, South Sulawesi, Indonesia. Data collection used a non-probability sampling approach. Respondents collected in this study was 144. The data analysis method used partial least squares (PLS)-based structural equation modeling (SEM) using the SmartPLS 3.3 software application. The research findings noted that spiritual leadership and job satisfaction proved to have an effect on increasing the intention to stay of teaching personnel. Spiritual leadership has a direct impact on teaching personnel's intention to stay. Spiritual leadership has a direct effect on job satisfaction. Job satisfaction has a direct effect on intention to stay. In addition, the effect of spiritual leadership will be better if supported by job satisfaction in increasing the intention to stay of teaching personnel; in other words, job satisfaction partially mediates the relationship between spiritual leadership and intention to stay.
The Effect of Product Quality and Distinctiveness on Consumer Loyalty Mediated by Consumer Satisfaction Hanif Mutiara Rohmah; Sunaryo; Nanang Suryadi
International Journal of Science and Society Vol 5 No 2 (2023): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v5i2.709

Abstract

This research aims to analyze the effect of product quality, distinctiveness, and consumer satisfaction on consumer loyalty; examine the effect of product quality and distinctiveness on consumer loyalty mediated by consumer satisfaction. This research employed quantitative approach by using 190 customer of Sambel Pecel Karangsari Blitar as the sample. The sampling technique used in this research is accidental sampling in collecting the respondents and purposive sampling in choosing respondents with the criteria matched to the research objectives. Ordinary Least Square (OLS) and Path analysis are the method used to conduct the research analysis. The results showed product quality had significant positive influence on consumer loyalty; distinctiveness had significant positive influence on consumer loyalty; consumer satisfaction had significant positive influence on consumer loyalty; product quality had direct influence on consumer loyalty; distinctiveness had direct influence on consumer loyalty; there are direct and indirect influence of product quality on consumer loyalty through consumer satisfaction since the direct influence is greater than the indirect influence based on path analysis result; there is also a similar result of direct and indirect influence of distinctiveness on consumer loyalty through consumer satisfaction since the direct influence is greater than the indirect influence based on path analysis result. Sobel test proved that consumer satisfaction successfully acted as partial mediating variable.
Co-Authors A.Pandu Wirawan Abdurrahman Hakim Ainur Rofiq Ainur Rofiq Ananda Sabil Hussein Andarwati Andarwati Andri Medina Andrian Wahyu Laksono Annisa Aulani Kusnadi Aris Hardiatno Armanu Armanu Armanu Armanu Armanu Armanu Thoyib Armanu, Armanu Baistia, Salisa Dzikroh Bambang Samsul Hidayat Bayu Rafisukmawan Choirul Huda Choirun, Annisa’u Chyntia Putri Alifah Baskoro Dedy Dimas Hendrawan Eka Bio, Muhammad Judhanto Elsa Gaotami Fatchur Rohman Febriandaru Kurniasih Fitriyana, Nurul Amalia Grimonia, Raissa Hakam Ali Niazi Hakim, Abdurrahman Hakim, Abdurrahman Hanif Mutiara Rohmah Haryo Bhaskoro Imam Santoso Islam Fasieh, Muhammad Fajrul Kardina Yudha Parwati Kornelius Kelemur Kroon Makhmut, Khalilah Daud Isaac Mangku Purnomo Margono Margono Margono Miftahurrahmah, Aisyah Muhammad Fajrul Iskam Fasieh Muhammad Fajrul Islam F Muhammad Fajrul Islam Fasieh Muhammad Fajrul Islam Fasieh Muhammad Irsyad Gulam B Muhammad Judhanto Eka Bio Muhammad Pringgo. P Muhammad Sahal Noermijati Noermijati Noermijati, Noermijati Nugraha, Krisna Wahyu Nur Khusniyah Indrawati Nuraini Desty Nurmasari Permadi, Fajar Pradida, Debbi Rangga Pranoto, Danu Eko Primi Puspita Ramadhania Priska Arindya Purnama Purnama, Elang Satriaputra Raditha Dwi Vata Hapsari Radityo Putro Handrito Ramadhan, M. Agil Retno Fuji Oktaviani Rila Anggraeni Rila Anggraeni, Rila Rizka Zulfikar Robimadin, Cahya Nugeraha Rr Ayu Firdausiah Rubi Handojo Rusydayanti, Fatinah Sarah Barqiah Siti Narsito Wulan Soraya, Az’zahra Dinda Sunaryo Taufiq Abdurrahman Valen Prasarry, Yudhita Wahyudi, Deby Yuliana Wahyudi, Yuda Putra Wibawanto, Rayhana Alesha Haidar Wiranata, Axel Wu, Hung-Che Yuditha Valen Prasarry Zulfikar, Rizka