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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN PADA PUSKESMAS TANAH ABANG KECAMATAN BATANGHARI LEKO Ropal Tores
Jurnal Manajemen Kompeten Vol 1 No 1 (2018): Jurnal Manajemen Kompeten
Publisher : Sekolah Tinggi Ilmu Ekonomi Rahmaniyah Sekayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (537.443 KB) | DOI: 10.51877/mnjm.v1i1.20

Abstract

This study aims to determine how the influence of service quality on patient satisfaction at Puskesmas Tanah Abang Batanghari Leko District. Field research, where researchers visited Tanah Abang District Health Center Batang Hari Leko by holding question and answer directly to employees who have the authority to provide data and information needed. The result of the research shows that there is influence of service quality to patient satisfaction at Tanah Abang Public Health Center of Batanghari Leko District. The method of analysis used in the research is simple linear regression. This study provides the latest evidence on the effect of service quality on patient satisfaction at Tanah Abang Public Health Center, Batanghari Leko District.
PENGARUH PROMOSI TERHADAP PENINGKATAN VOLUME PENJUALAN PADA ALFA STUDIO SEKAYU Iilma Yunia Sari; Ropal Tores
MDP Student Conference Vol 1 No 1 (2022): The 1st MDP Student Conference 2022
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (465.113 KB)

Abstract

Abstract: This study was to determine the effect of promotion on sales volume at Alfa Studio Sekayu. This study uses quantitative methods, the data sources are primary data and secondary data by collecting data from questionnaires, interviews and documentation studies. All consumers who make transactions at Alfa Studio Sekayu as a population. With the Malhotra theory the sample was taken as many as 70 respondents. The sampling technique used was non-probability sampling, namely accidental sampling. The data processing technique uses the SPSS version 20 program. The results showed that promotion (X) had an effect on sales volume (Y). T of 0.000 <0.05 means that promotion has an effect on sales volume. In the coefficient of determination test (R2) 0.721, it means that the promotion variable affects sales volume by 72.1%, while the remaining 27.9% is influenced by variables not examined in this study. Abstrak: Penelitian ini untuk mengetahui pengaruh promosi terhadap volume penjualan pada Alfa Studio Sekayu. Penelitian ini menggunakan metode kuantitatif, sumber data yaitu data primer dan data skunder dengan teknik pengumpulan data kuesioner, wawancara dan studi dokumentasi. Semua konsumen yang melakukan transaksi pada Alfa Studio Sekayu sebagai populasi. Dengan Teori Malhotra sampel terambil sebanyak 70 responden. Teknik pengambilan sampel menggunakan non probability sampling yaitu accidental sampling (sampel kebetulan). Teknik pengolahan data menggunakan program SPSS versi 20. Hasil penelitian menunjukan promosi (X) berpengaruh terhadap volume penjualan (Y) berdasarkan uji hipotesis, didapatkan nilai thitung > ttabel yaitu 13,244 > 1.995 dan dikuatkan oleh sig. T sebesar 0,000 < 0,05 artinya promosi berpengaruh terhadap volume penjualan. Pada uji Koefisien determinasi (R2) sebesar 0,721 artinya variabel promosi mempengaruhi volume penjualan sebesar 72,1%, sedangakan sisanya 27,9% dipengaruhi oleh variabel yang tidak diteliti dalam penelitian ini