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All Journal Ilmu Administrasi Publik Jurnal SOLMA SANGKEP: Jurnal Kajian Sosial Keagamaan Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Ilmiah Pendidikan Citra Bakti PERSPEKTIF
Endang Larasati
Universitas Diponegoro
Humanities Computer Science & IT Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences Other

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Journal : Ilmu Administrasi Publik

 1 
Marriage Services at The Office of Religious In The Pandemic Era Of Covid-19 Heesam Dorni; Endang Larasati; Teuku Afrizal; Retno Sunu Astuti
Jurnal Ilmiah Ilmu Administrasi Publik Vol 10, No 2 (2020)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v10i2.15776

Abstract

The Covid-19 pandemic has caused major changes in almost all aspects of human life, including the implementation of public services. Government policies that implement work from home (WFH) for government agencies located in areas with a certain risk of transmission, have caused public service activities to undergo changes. public services during the Covid-19 pandemic while maintaining health protocols has become a separate issue and has led to many innovations in the field of public services. One of the public services affected during the Covid-19 pandemic is marriage services at the Office of Religious Affairs (KUA). Complaints from a number of communitiesaimed at marriage services at the KUA with suspected maladministration. This study aims to analyze marriage services at the KUA during the Covid-19 pandemic. The study was conducted using the literature study method with data sources for journal articles, government agency websites and related documents. Since the beginning of the pandemic period, the implementation of marriage services at the KUA has been regulated by three circular letters from the Director General of Islamic Community Guidance at the Ministry of Religion, taking into account developments in the condition of the community. Online marriage registration is optimized, and is demonstrated by the high rate of registration of marriage registrations during the Covid-19 pandemic.
Policy Communication Of Licensing Business Swallow’s Nests In Pekanbaru City rinaldy may wendra; Teuku Afrizal; Endang Larasati; Tri Yuniningsih
Jurnal Ilmiah Ilmu Administrasi Publik Vol 10, No 2 (2020)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v10i2.15516

Abstract

Communication in the policy implementation process is intended so that all stakeholders involved can understand and show attitudes and provide responses to the policy implementation process. Poor communication between the stakeholders involved will only create ineffectiveness in the policy implementation process. This study aims to analyze the communication in the policy of managing and exploiting swallow's nests in Pekanbaru. This research is a qualitative descriptive study, with data collection techniques using interviews, documentation and observation. Communication on the implementation of the business permit policy for managing and exploiting swallow's nest in Pekanbaru City is seen from the process of delivering information to policy implementers and target groups, as well as being analyzed from the aspects of the communication media used and the accuracy and clarity of the information received. The delivery of information about policies to policy implementers is quite good, but communication to the sasarang group is not optimal with communication media in the form of socialization that is not yet effective.
Determinants of The Policy Implementation of Guidelines Public Complaints Management in Tegal Regency Government Environment Rezza Pamalis; Endang Larasati; Hari Susanta
Jurnal Ilmiah Ilmu Administrasi Publik Vol 11, No 1 (2021)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v11i1.21669

Abstract

The management of public complaints in Tegal Regency is carried out based on the Tegal Regent’s Regulation Number 10 of 2015 concerning Guidelines Public Complaints Management in Tegal Regency Government Environment. In practice, there are many complaints that come in through the available complaint channels. The problem occurs is that many complaints received indicate that there are many problems in the administration pf government in Tegal Regency, there are still unresolved problems, and the percentage of resolved problems complaints continues to decline. The purpose of this study was to determine and analyze the determinants of the policy implementation of guidelines public complaints managemen in Tegal Regency Government Environment. This study uses qualitative research methods with data analysis techniques used, namely data reduction, data display, dan drawing conclusions. The results of this study indicate that the determinant of policy implementation, namely communication is a driving factor, while resources, disposition, and bureaucratic structure are inhibiting factors.Keywords: implementation, public complaints, policy implementation
Co-Authors Afrizza Wahyu Azizi Agung Nugroho Baniargi Ahmad Faiz Budi Puspo Priyadi Hari Susanta Heesam Dorni Ida Hayu Dwimawanti Nadia Jamali Retno Sunu Astuti Rezza Pamalis Rinaldy May Wendra Rosiana Purwita N Teuku Afrizal Tri Yuningsih Tri Yuniningsih Umar Reza Saputra