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All Journal Sosiohumaniora TRANSFORMASI: Jurnal Manajemen Pemerintahan
Mesy Faridah Hendiyani
IPDN
Arts Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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INOVASI PELAYANAN PUBLIK DI KOTA KREATIF DALAM MENINGKATKAN KEPERCAYAAN MASYARAKAT TERHADAP PEMERINTAH DI KOTA BANDUNG PROVINSI JAWA BARAT Mesy Faridah Hendiyani
TRANSFORMASI: Jurnal Manajemen Pemerintahan TRANSFORMASI (Jurnal Manajemen Pemerintahan)-Vol 11 No 1- Maret 2019
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (502.3 KB) | DOI: 10.33701/jt.v11i1.635

Abstract

this article discusses public service innovations carried out by local governments to increase public trust in the government. The locus of this research is in the city of Bandung, West Java Province, one of the UNESCO creative city networks. The purpose of this paper is to analyze the innovation of public services carried out by the government to serve the public in creating and innovating so that public trust in the government increases. The research method uses a qualitative method with an inductive approach. Data obtained through interviews, observation and documentation. The results of this study indicate that the regional government of Bandung City creates service innovations in the form of facilities to support the creation and innovation of the community, although there are some things that still need to be addressed. The relationship between the government and the community is closer. The role of local government in serving the community to support the potential of community creation and innovation is very important. Keywords: community; creation; government; innovation; service
IMPLEMENTATION INFORMATION TECHNOLOGY GOVERNANCE IN LICENSING SERVICE AT SUMEDANG REGENCY M. Irwan Tahir; Mesy Faridah Hendiyani; Dedeh Maryani; Dwi Indah Kartika
Sosiohumaniora Vol 24, No 3 (2022): Sosiohumaniora: Jurnal Ilmu-Ilmu Sosial dan Humaniora, NOVEMBER 2022
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v24i3.38985

Abstract

This study aims to describe the implementation of information technology governance at the One Stop Integrated Service (PTSP) in Sumedang Regency. This study uses a descriptive method, with the IT Governance theory from Weill and Ross (2004) as theoretical lens with dimensions consisting of IT Principles, IT architecture, IT infrastructure, business application requirements, and Information Technology Investment and Priority Determination proposed by as an analytical tool. Data were collected through observation, interview, and secondary sources. Research informants were determined by purposive sampling according to the research objectives with informants consisting of stakeholders in the implementation of Electronic-Based Government Systems (SPBE) in Sumedang Regency. The results of the study indicate that the overall dimensions of IT Governance have improvements that supports the achievement of the objectives of the SPBE implementation as national program.
Co-Authors Dedeh Maryani Dwi Indah Kartika M. Irwan Tahir