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All Journal Jurnal Pengabdiaan Masyarakat Kasih (JPMK) Jurnal Ilmiah Manuntung: Sains Farmasi dan Kesehatan
Habel Roy Sulo
STIKES Dirgahayu Samarinda
Chemistry Immunology & microbiology Medicine & Pharmacology Nursing Public Health

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PEMERIKSAAN KESEHATAN DAN PEMBERIAN INFORMASI OBAT PADA KELOMPOK LANSIA St. ANGELA PAROKI KATEDRAL SAMARINDA Bernarda Teting; Katrina Tening; Habel Roy Sulo
Jurnal Pengabdiaan Masyarakat Kasih (JPMK) Vol 2 No 1 (2020): October
Publisher : JPMK : Jurnal Pengabdian Masyarakat Kasih Published by Unit Penelitian dan Pengabdian Kepada Masyarakat (UPPM) STIKES Dirgahayu Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52841/jpmk.v2i1.143

Abstract

Perubahan organ tubuh merupakan proses penuaan yang tidak dapat kita hindari dan tolak oleh setiap manusia. Kelompok lansia memerlukan perhatian khusus agar mereka tetap dalam keadaan yang sehat selalu. Pemeriksaan kesehatan perlu dilakukanan secara rutin untuk menjaga kesehatan agar tetap terkontrol, sehingga secara umum akan berpengaruh pada aktivitas kegiatan sehari-harinya. Tujuan dari kegiatan ini adalah melakukan pemeriksaan kesehatan tekanan darah dan pemberian informasi obat kepada lansia St. Angela Paroki Katedral Samarinda. Metode yang digunakan dengan pemeriksaan kesehatan dan penyuluhan pemberian informasi obat. Hasil pemeriksaan kesehatan yang telah dilaksanakan diperoleh tekanan darah sistole tertinggi sebesar 216 mmHg dan sistole terendah sebesar 110 mmHg. Sedangkan untuk tekanan darah diastole tertinggi sebesar 116 mmHg dan diastole terendah sebesar 60 mmHg.
ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI INSTALASI FARMASI RUMAH SAKIT X KOTA SURAKARTA Habel Roy Sulo; Elina Hartono; R. A. Oetari
Jurnal Ilmiah Manuntung Vol 5 No 1 (2019): Jurnal Ilmiah Manuntung
Publisher : jurnal ilmiah manuntung sekolah tinggi ilmu kesehatan samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51352/jim.v5i1.226

Abstract

The development and improvement of pharmacy service has become consumer concern, since this quality of service will affect on consumer satisfaction. The study aimed at assessing the level of outpatient satisfaction at Department of Pharmacy X Hospital In Surakarta City. This study was a survey research, which was conducted using questionnaire by direct interview. A total of 323 respondent were recruited conveniently in the study. The obtained data was then analyzed using Gap analysis to assess the differences in level of quality services between customer perceptions and customer expectations. The study investigates the five dimensions of service quality and identifies the gap between the perception and expectation. The data was analyzed by using SPPS for windows. In general, the result shows that service quality was lower than the expectations of the patients in the studied hospital. The study finding indicated that gap or differences exist on various dimensions between perception and expectation in level quality services. The highest service quality gap was given to Responsiveness followed by Reliability, Empathy, Tangibles and Assurance with the value of - 0,129; - 0,125; - 0,115; - 0,114; and - 0,108 respectively. Patient satisfactions was influenced by health service quality, with the assurance and responsiveness dimensions as the greatest influence on patient satisfaction.
Co-Authors Bernarda Teting Elina Hartono Katrina Tening R. A. Oetari