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All Journal JURNAL AKUNTANSI DAN MANAJEMEN MUTIARA MADANI Jurnal MEBIS (Manajemen dan Bisnis) Jurnal Ekuivalensi
Edy Djoko Soeprajitno
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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DAMPAK PELATIHAN “SERVICE EXCELLENCE” TERHADAP KINERJA KARYAWAN BANK PERKREDITAN RAKYAT (BPR) KOTA KEDIRI Edy Djoko Soeprajitno; Wawan Herry Setyawan; Dhiyan Septa Wihara
Jurnal MEBIS (Manajemen dan Bisnis) Vol 4 No 2 (2019): Desember 2019
Publisher : UPN "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/mebis.v4i2.58

Abstract

Setiap lembaga keuangan pasti selalu berupaya untuk meningkatkan kepuasan nasabah melalui pelayanan yang diberikan karyawan. tidak terkecuali dengan BPR kota kediri yang senantiasa melayani nasabah dengan sepenuh hati. Perusahaan ini selalu menjaga kinerja karyawan agar tetap stabil salah satunya dengan memberikan pelatihan “service excellence”dengan tujuan agar karyawan memiliki kinerja yang baik dan meningkat setiap tahunnya. Penelitian ini bertujuan untuk melihat perbedaan kinerja karyawan BPR Kota Kediri sebelum dan sesudah mengikuti pelatihan service excellence. Pendekatan dalam penelitian ini adalah kuantitatif dengan teknik deskriptif komparatif. Populasi dalam penelitian ini adalah seluruh karyawan BPR Kota Kediri dan sampelnya adalah karyawan, kepala kas dan kepala bagian yang berjumlah 30 orang dengan teknik purposive sampling. Instrumen penelitian ini menggunakan kuisioner. Teknik analisis menggunakan uji normalitas data sebagai dasar penentuan analisis selanjutnya. Jika data bersifat normal maka dilakukan uji paired sampel t test dan jika tidak normal maka menggunakan uji wilcoxon. Hasil penelitian menyebutkan bahwa terdapat perbedaan yang signifikan kinerja karyawan BPR Kota Kediri sebelum dan sesudah mengikuti pelatihan service excellence yang dilihat dari pemahaman pekerjaan/kompetensi, kualitas/kuantitas kerja, inisiatif/ komitmen, kreativitas, kerjasama, kemampuan membangun hubungan dengan orang lain, kemampuan komunikasi.
ANALISIS HUBUNGAN LAJU INFLASI, REALISASI INVESTASI INDUSTRI KECIL, PEROLEHAN PAD, PENYERAPAN TENAGA KERJA TERHADAP PENDAPATAN PERKAPITA (Studi Kasus di Kabupaten Nganjuk) Rony Kurniawan; Edy Djoko Soeprajitno
JURNAL AKUNTANSI DAN MANAJEMEN MUTIARA MADANI Vol 3 No 1 (2016)
Publisher : SEKOLAH TINGGI ILMU EKONOMI NGANJUK

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Abstract

The results of this study independent variable inflation rate has no effect on the dependent variable per capita income. This corresponds with the results of Persia test (t test) -0.381255 with a probability value of 0.716. Variable investment informal sector mention significantly affect the per capita income of the people Nganjuk district. This is evident from the figures show positive investment coefficient of 2.983050, with a probability of 0.02 is far below the level of 0.05 is the standard threshold siginifikansi in this study. Similarly, the variable revenue (PAD) has a significant relationship to the per capita income of mesayarakat in Nganjuk. This can be seen from the partial test (t test) with numbers koefeisien 3.915228 probability value of 0.0078.But the independent variable Employment in small industry sector did not affect the per capita income of the people in Nganjuk. This assumption is based on the probability of regression of 0.1727 which shows much of the research siginifikansi threshold is set at figure 0.05. This study uses linear regression analysis using model test beganda and Error Correction Model (ECM) to test the residue so that it can create the best coefficient least unbyas estimate (blue) as a condition of regression can be estimated. Data used in the study of time series of inflation rate, the realization of PAD Nganjuk, realization of investment in small industrial sector, employment in the informal sector in Nganjuk and per capita income from 2002 to 2013 period.
Pengaruh Kualitas Pelayanan, Harga, dan Lokasi Terhadap Keputusan Pembelian (Studi Kasus Pada Konsumen Stand Pakaian Pasar Tradisional Bandar Kediri) Edy Djoko Soeprajitno
JURNAL EKUIVALENSI Vol. 3 No. 2 (2017): Jurnal Ekuivalensi
Publisher : LPPM dan Fakultas Ekonomi dan Bisnis Universitas Kahuripan Kediri

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Abstract

This research has objective (1) to analyze the influence of service quality to buying decision on consumer clothing stand of traditional market bandar kediri, (2) to analyze price influence to buying decision on consumer clothing stand of traditional market bandar Kediri, (3) To recognize the influence of location to buying decision at Consumer clothing Stand traditional market bandar Kediri, (4) Analyze the influence of service quality, price, and location to the buying decision on Consumer clothing stand traditional market bandar Kediri. Type This research is explanatory research by using quantitative approach. The sample in this research is consumer who shopping at stand of traditional market clothes of bandar kediri which amounted to 40 respondents with technique used is purposive sampling. Data collection techniques using questionnaires. The collected data is then analyzed using multiple linear regression simultaneously (F test) and partial (t test). The results showed that the quality of service, price and location simultaneously have a significant effect on consumer buying decisions at the traditional capital market clothing stand, this is indicated by the significance level of 0.001. Quality of service partially significant effect on consumer buying decisions at the stand of market clothes of traditional bandar kediri, this is indicated by the significance level of t test of 0.034. Price partially significant effect on consumer buying decision at stand of traditional market clothes of bandar kediri shown with level of significance equal to 0,031. While the location of partially significant effect on consumer buying decisions in the market dress stands of traditional bandar kediri, this is indicated by the significance level of t test of 0,030.
Co-Authors Dhiyan Septa Wihara Fajar Setya Kurniawan Kurniawan, Rony Setyawan, Wawan Herry