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All Journal Jurnal Ilmiah Admnistrasi Niaga
Muhammad Riska Maulana Effendi
Politeknik Negeri Sriwijaya
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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ANALISIS INDEKS KEPUASAN MASYARAKAT TERHADAP KUALITAS PELAYANAN Studi Kasus Pada Poliklinik Yazri PT Pusri (Persero) Palembang Muhammad Riska Maulana Effendi
Orasi Bisnis : Jurnal Ilmiah Administrasi Niaga Vol. 13 No. 1 (2015): Jurnal Orasi Bisnis XIII Mei 2015
Publisher : Politeknik Negeri Sriwijaya

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Abstract

This research was conducted at the Polyclinic Pusri Yazri PT (Persero) Palembang. The case study of this research is to determine patient satisfaction index in Yazri clinic. by using non-probability sampling method, the research instrument in the form of a questionnaire distributed to the patients as respondents determined by purposive sampling technique. determination of the number of samples based on the calculation of Roscoe. As for the tools used in the analysis with Microsoft Excel 2010 version, which will be converted back into service satisfaction index, and the results showed that the index patient satisfaction scores with service quality Yazri clinic located at 83 or excellent ratings.    
ANALISIS PENILAIAN KUALITAS LAYANAN JASA PENDIDIKAN MENURUT PERSEPSI KEPUASAN MAHASISWA PADA POLITEKNIK AKAMIGAS PALEMBANG Muhammad Riska Maulana Effendi
Orasi Bisnis : Jurnal Ilmiah Administrasi Niaga Vol. 14 No. 2 (2015): Jurnal Orasi Bisnis
Publisher : Politeknik Negeri Sriwijaya

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Abstract

The research is to find out to analyze perception of student in the Politeknik Akamigas Palembang. In writing this final report, data collected by questioner. Then analyzed using descriptive methods of description, classification and analyze the data and information are relevant to the problems that exist. Then analyze data using SPSS 20,0, and then to determine the consistency or not the service that has been given to the respondent can be seen from the mapping of Cartesian Diagram by comparing the theories are used, then the data obtained in the fact that most respondent at the Politeknik Akamigas Palembang was satisfied with the quality of service provided.
PERSEPSI NASABAH TERHADAP KUALITAS LAYANAN PADA BANK BRI KANTOR KAS RADIAL PALEMBANG Muhammad Riska Maulana Effendi
Orasi Bisnis : Jurnal Ilmiah Administrasi Niaga Vol. 15 No. 1 (2016): Jurnal Orasi Bisnis Mei 2016
Publisher : Politeknik Negeri Sriwijaya

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Abstract

Penelitian ini ditujukan untuk mengetahui seberapa besar persepsi nasabah terhadap kualitas layanan pada bank BRI Kantor Kas Radial Palembang. Adapun responden dalam penelitian sebanyak seratus orang, penarikan data menggunakan instrumen kuesioner, dengan metode purposive sampling diketahui bahwa secara keseluruhan nilai rata-rata persepsi nasabah terhadap bank BRI Kantor Kas Radial Palembang adalah baik atau sebesar 62,3 persen, dengan dimensi terkecilnya yaitu reliability dan assurance, yaitu masing-masing sebesar 60 persen, sedangkan nilai terbesar berada pada dimensi emphaty dengan skor 66,5 persen. 
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