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All Journal Indonesian Journal of Educational Review (IJER)
Maruf Akbar
State university of Jakarta
Education

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THE INFLUENCE OF ACADEMIC CULTURE, ORGANIZATIONAL COMMUNICATION CLIMATE, QUALITY OF SERVICE AGAINST CUSTOMER SATISFACTION AT HIGH SCHOOL TRANSPORTATION MANAGEMENT Ervin Agung Priambodo; Thamrin Abdullah; Maruf Akbar
IJER - INDONESIAN JOURNAL OF EDUCATIONAL REVIEW Vol 4 No 2 (2017): Indonesian Journal of Educational Review (IJER)
Publisher : Program Pascasarjana Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (643.793 KB) | DOI: 10.21009/IJER.04.02.16

Abstract

The purpose of this research is to determine the influence of academic culture, organizational communication climate, and service quality to customer satisfaction at Trisakti High School of Management Transportation Jakarta (STMT Trisakti Jakarta). This research tries to answer the problems that can give influence to customer satisfaction. The research was conducted at Trisakti High School of Management Transportation Jakarta with a population of 1,203 people, and a sample of 177 people all of whom are STMT Trisakti students in thesixth semester. This research uses quantitative approach with path analysis method. Hypotheses in this study show: (1) academic culture has a direct positive effect on customer satisfaction, (2) organizational communication climate has a direct positive effect on customer satisfaction, (3) service quality has positive direct effect on customer satisfaction, (4) academic culture has direct effect Positive to the quality of service, (5) organizational communication climate has a direct positive effect on service quality. Therefore, to improve customer satisfaction of customer satisfaction at STMT Trisakti Jakarta, must improve academic culture, organizational communication climate, and service quality. Keywords : Academic culture, organizational communication climate, service quality, and customer satisfaction.
A EFFECT OF THE STUDENTS’ LEARNING INDEPENDENCE, SOCIAL INTELLIGENCE, AND ENGLISH READING SKILLS ON THEIR WRITING SKILLS OF ENGLISH RECOUNT TEXTS Maskur; Burhanuddin Tola; Maruf Akbar
IJER - INDONESIAN JOURNAL OF EDUCATIONAL REVIEW Vol 7 No 1 (2020): indonesian journal of education review (ijer)
Publisher : Program Pascasarjana Universitas Negeri Jakarta

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Abstract

The aims of this research was to determine the effect of learning independence and social intelligence on English reading skills as well as on writing skills of English recount texts, both directly and indirectly. The method used in this study is a causal survey method, with a path analysis technique to test the effect of exogenous variables on endogenous variables. The population of this study was all students of Public Senior High School (SMAN), Grade XI in zone 2 in Depok District. A sample of 332 respondents was taken using cluster random sampling techniques for zone selection and simple random sampling for school and respondent selection. Data were collected using questionnaires for learning independence, social intelligence, and tests for reading skills and writing skills in English. The results showed that to some extent there was a positive effect both directly and indirectly of the students’ learning independence, social intelligence, and English reading skills on their writing skills for English recount texts.
Co-Authors Burhanuddin Tola Ervin Agung Priambodo Maskur Thamrin Abdullah