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All Journal IQTISHADIA Jurnal Ilmiah Ekonomi Islam Jesya (Jurnal Ekonomi dan Ekonomi Syariah) Iqtishadia: Jurnal Kajian Ekonomi dan Bisnis Islam
Rusdianto Rusdianto
Universitas Islam Negeri Syarif Hidayatullah Jakarta
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Dynamic Behavior of Islamic Banking Customer Loyalty in Jakarta Rusdianto Rusdianto; Mochammad Jasin
IQTISHADIA Vol 14, No 2 (2021): IQTISHADIA
Publisher : Ekonomi Syariah IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/iqtishadia.v14i2.11556

Abstract

The attractiveness of Islamic banking lies in the profit-sharing system, service delivery, satisfaction, and promotion, where these components are interrelated with customers, which can influence customers to continue to choose Islamic banking services. This study aims to analyze the effect of service quality on customer satisfaction of Islamic banks, analyze the effect of service quality on customer loyalty of Islamic banks, and analyze the effect of customer satisfaction on customer loyalty of Islamic banks. The sample used in this study took the respondents of Islamic bank customers in Jakarta and then processed using SEM-PLS. The results showed that service quality had a significant effect on customer satisfaction, service quality significantly influenced customer loyalty, and customer satisfaction significantly influenced customer loyalty. This study recommends that there is a need to make products or services that are more in line with customer needs, the need to increase Islamic bank outlets or Automated Teller Machines (ATMs) owned by Islamic banks in locations that are more accessible and close to residential and business areas, and the need to conduct activities with customers periodically.
Dynamic Behavior of Islamic Banking Customer Loyalty in Jakarta Rusdianto Rusdianto; Mochammad Jasin
IQTISHADIA Vol 14, No 2 (2021): IQTISHADIA
Publisher : Ekonomi Syariah IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/iqtishadia.v14i2.11556

Abstract

The attractiveness of Islamic banking lies in the profit-sharing system, service delivery, satisfaction, and promotion, where these components are interrelated with customers, which can influence customers to continue to choose Islamic banking services. This study aims to analyze the effect of service quality on customer satisfaction of Islamic banks, analyze the effect of service quality on customer loyalty of Islamic banks, and analyze the effect of customer satisfaction on customer loyalty of Islamic banks. The sample used in this study took the respondents of Islamic bank customers in Jakarta and then processed using SEM-PLS. The results showed that service quality had a significant effect on customer satisfaction, service quality significantly influenced customer loyalty, and customer satisfaction significantly influenced customer loyalty. This study recommends that there is a need to make products or services that are more in line with customer needs, the need to increase Islamic bank outlets or Automated Teller Machines (ATMs) owned by Islamic banks in locations that are more accessible and close to residential and business areas, and the need to conduct activities with customers periodically.
Cross Province Analysis of Indonesian Islamic Banking Financing Faizul Mubarok; Rusdianto Rusdianto
Jurnal Ilmiah Ekonomi Islam Vol 8, No 2 (2022): JIEI
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v8i2.4514

Abstract

The economic development of a country cannot be separated from the role of the banking sector in carrying out its function as an intermediary financial institution for people in need. Islamic banks need to create a financing portfolio to effectively and efficiently by considering the influential variables. This study aims to analyze the factors that influence Islamic bank financing in the province of Java. This study uses a fixed-effect model and annual data from 2010 to 2021. The study results found that total assets, liquidity, and exchange rates affected Islamic banking financing in the province of Java, while the province's economic growth had no effect. Islamic banking needs to carry out a provincial financing portfolio in order to facilitate the process of distributing financing to each province.
Kendala Pembiayaan Bank Syariah : Pendekatan Granger Causality Faizul Mubarok; Rusdianto Rusdianto
Jesya (Jurnal Ekonomi dan Ekonomi Syariah) Vol 2 No 1 (2019): Volume 2 Nomor 1, Januari 2019
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi Al-Washliyah Sibolga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (367.07 KB) | DOI: 10.36778/jesya.v2i1.53

Abstract

Penelitian ini bertujuan untuk menguji hubungan dua atau satu arah antara pembiayaan perbankan syariah, nilai tukar, inflasi dan suku bunga di Indonesia. Alat analisis yang digunakan adalah Granger Causality. Data yang digunakan menggunakan data sekunder meliputi pembiayaan perbankan syariah, nilai tukar, inflasi dan suku bunga dari Januari 2010 hingga Desember 2017. Hasil yang diperoleh menunjukkan bahwa variabel pembiayaan dan variabel inflasi, variabel pembiayaan dan variabel suku bunga, variabel nilai tukar dan variabel inflasi, variabel nilai tukar dan variabel tingkat bunga tidak memiliki hubungan dua arah atau satu arah, sementara variabel inflasi dan variabel suku bunga memiliki hubungan satu arah, variabel pembiayaan dan variabel nilai tukar memiliki hubungan dua arah.
Co-Authors Faizul Mubarok Jasin, Mochammad