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Silvya Mandey
Fakultas Ekonomi Universitas Sam Ratulangi Manado
Decision Sciences, Operations Research & Management

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Pengaruh Kualitas Layanan dan Perilaku Peran Ekstra terhadap Kepuasan Pasien Rumah Sakit Bersalin di Propinsi Sulawesi Utara Silvya Mandey
Jurnal Aplikasi Manajemen Vol 8, No 2 (2010)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

This study tested the influence of service quality and extra-role behavior partially and simultaneously to patients. Cluster sampling technique used to obtain samples of 70 patients who have a toddler and had a normal childbearing at their own expense.Keywords: Service Quality, Extra-role behavior, patient satisfaction
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