Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Riset Manajemen dan Akuntansi JITU : Journal Informatic Technology And Communication
Ari Pantjarani
AMIK Harapan Bangsa Surakarta
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Library & Information Science

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
ANALISA KEPUASAN MASYARAKAT ATAS KUALITAS PELAYANAN DI SUB –BAG HUMAS KEPOLISIAN RESORT SURAKARTA Ari Pantjarani; Mursid Dwi Hastomo
Riset Manajemen dan Akuntansi Vol 10, No 2 (2019): Article-in-Press
Publisher : STIE Atma Bhakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36600/rma.v10i2.86

Abstract

The fast competition in the present era of globalization is inevitably leading the value of public trust becomes increasingly important. In order for society to keep believing in an institution, the institution should meet the expectations of its customers. The fulfillment of customers’ expectations is marked with the customer’s satisfaction. By providing excellent service, it is expected that the society will increase their trust in the institution. This study aims to analyze the level of society’s satisfaction with the service quality of the Sub Division of Public Relations at the Surakarta Police Resort which focuses on studying the reliability, responsiveness, assurance, empathy, and tangible. The results showed that the dimensions of service quality provided by the Sub Division of Public Relations at the Surakarta Police Resort had been well marked with the results of the Service Quality (Servqual) concept where there was occurred a gap, namely the difference in reality and expectations.
Sistem Informasi Manajemen Mutu Produk Di PT Deltomed Laboratories Wonogiri Fajar Dwi Septian; Donna Setiawati; Ari Pantjarani
JITU : Journal Informatic Technology And Communication Vol 4 No 2 (2020)
Publisher : Universitas Boyolali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36596/jitu.v4i2.111

Abstract

This research is entitled Sistem Informasi Manajemen Mutu Produk Di PT Deltomed Laboratories Wonogiri. This study aims to create a product quality management information system at PT Deltomed Laboratories, facilitate information management & product quality administration, and create efficiency and effectiveness in the process of product quality management for the better. The system development method used in this study is Waterfall where the process starts from Communication, Planning, Modeling, Construction and Deployment. For system design tools using UML diagrams with the Visual Basic programming language and MySQL Database. The results achieved are a product quality management information system that facilitates information management & product quality administration, as well as creating work efficiency and effectiveness in the process of product quality management for the better.
Co-Authors Donna Setiawati Fajar Dwi Septian Mursid Dwi Hastomo