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All Journal Wacana, Jurnal Sosial dan Humaniora JURNAL SOSIAL HUMANIORA (JSH)
Yuli Purwanto
Institut Teknologi Sepuluh Nopember
Humanities Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Service Quality Measurement through Higher Education Performance (HEDPERF) The Case of an Indonesian Public University Yuli Purwanto; Irwan Noor; Andriani Kusumawati
Wacana Journal of Social and Humanity Studies Vol. 23 No. 1 (2020)
Publisher : Sekolah Pascasarjana Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study was to measure service quality performance based on student perceptions of the higher education department service quality performance. The research used a Higher Education Performance (HedPERF) measurement scale. There were six structural factors/dimensions namely: Non-Academic Aspect, Academic Aspect, Reputation, Access, Program Issues, and Understanding. The research method used quantitative methods with descriptive approaches. The research utilized questionnaire surveys with Probability Sampling techniques and Proportioned Stratified Random Sampling collection techniques. Data analysis utilized Importance Performance Analysis. The importance-performance analysis result exhibited similarities in measurement results. The similarities occurred between respective service items measurements and factors/dimensions structure instrument measurement. The analysis result exhibited that Academic Aspect factors are service quality improvement’s top priority, Reputation and Access factors are maintained service quality, Understanding factors are service quality improvement’s secondary priority, and Non-Academic Aspect factors exhibited service quality exceeding students expectations. To improve Academic Aspect factor, it is suggested to implement Law No. 14 of 2005 which focused on lecturer competencies (Pedagogic Competence, Professional Competence, Social Competence, and Personality Competence).
Analisa Kualitas Pelayanan di Departemen Teknik Kimia Industri, Fakultas Vokasi ITS Surabaya dalam perspektif Higher Education Performance (HEdPerf) Yuli Purwanto; Wawan Prawono; Ratri Wandha Kirana
JURNAL SOSIAL HUMANIORA (JSH) Vol 15, No 1 (2022)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v15i1.11416

Abstract

The purpose of this study was to measure the performance of service quality by using students' perceptions of service quality performance at the Department of Industrial Chemical Engineering, Faculty of Vocational Studies ITS Surabaya Indonesia through the Higher Education Performance (HEdPerf) measurement scale using six structural dimensions consisting of Non-Academic Aspects, Academic Aspects, Reputation, Access, Program Issues, and Understanding. Quantitative descriptive method, questionnaire survey with Probability Sampling technique, and Proportioned Stratified Random Sampling collecti0n technique were used as methods in this study. The results of the analysis using Importance-Performance Analysis show the similarity of the measurement results between each service item measurement and the measurement of the factor/dimensional structure instrument. The reputation factor is a top priority for improving service quality. Academic and Access factors have service quality that must be maintained. Understanding Program Factors and Problems is the second priority for improving service quality. Then non-academic factors indicate that the quality of service exceeds student expectations
Identifikasi Permasalahan Mahasiswa Evaluasi Semester Program Akademik dan Vokasi di Institut Teknologi Sepuluh Nopember Surabaya Yuli Purwanto; Setiawan; Sunawi; Fatkhul Iman Nurdjati; Siti Machmudah
Jurnal Sosial Humaniora Vol 17 No 2 (2024)
Publisher : Direktorat Riset dan Pengabdian Kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v17i2.21982

Abstract

This study investigates the issues faced by students with Dispensation, ProbationSemester Promotion, and Non-Promotion statuses based on evaluations from the2021 Even Semester to the 2024 Odd Semester at Institut Teknologi SepuluhNopember, Surabaya. Using a quantitative descriptive approach, the researchexamines problems in semester evaluations. The population consists of 422 activestudents, with a sample of 252 students selected through Proportioned StratifiedRandom Sampling. Data was collected via questionnaires and interviews.Analysis employed the Guidance and Counseling Problem Checklist (DCM) inHigher Education, covering 11 topics through 56 Likert-scale statements.Problems were ranked based on Respondent Achievement Level (TCR)percentages. Findings reveal that the most significant issue is in the "VeryProblematic" category. The top problem topic is Campus Adjustment (69.78%),with the leading issue being motivation to study (88.73%). The second issue isFuture and Ambition (55.94%), with a focus on identifying self-potential(79.60%). Social Life and Organizational Activity ranks third (52.56%),primarily due to lack of organizational participation (60.79%). Lastly, Recreationand Hobbies (51.40%) highlights insufficient time for hobbies to boostenthusiasm (65.56%). These findings underscore key areas for student supportinterventions
Analisis Kualitas Pelayanan di Perguruan Tinggi Negeri dalam Perspektif Higher Educati0n Performance (HEdPerf) Menggunakan Important Performance Analysis (IPA) Yuli Purwanto; Wawan Prawono; Ratri Wandha Kirana
Jurnal Sosial Humaniora Vol 15 No 1 (2022)
Publisher : Direktorat Riset dan Pengabdian Kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v15i1.11416

Abstract

The purpose of this study was to measure the performance of service qualityby using students' perceptions of service quality performance at theDepartment of Industrial Chemical Engineering, Faculty of VocationalStudies ITS Surabaya Indonesia through the Higher Education Performance(HEdPerf) measurement scale using six structural dimensions consisting ofNon-Academic Aspects, Academic Aspects, Reputation, Access, ProgramIssues, and Understanding. Quantitative descriptive method, questionnairesurvey with Probability Sampling technique, and Proportioned StratifiedRandom Sampling collecti0n technique were used as methods in thisstudy. The results of the analysis using Importance-Performance Analysisshow the similarity of the measurement results between each service itemmeasurement and the measurement of the factor/dimensional structureinstrument. The reputation factor is a top priority for improving servicequality. Academic and Access factors have service quality that must bemaintained. Understanding Program Factors and Problems is the secondpriority for improving service quality. Then non-academic factors indicatethat the quality of service exceeds student expectations.
Co-Authors Andriani Kusumawati Fatkhul Iman Nurdjati Irwan Noor Ratri Wandha Kirana Ratri Wandha Kirana Setiawan Siti Machmudah Sunawi Wawan Prawono Wawan Prawono