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ANALISIS PENGARUH FAKTOR BAURAN PEMASARAN TERHADAP PERTIMBANGAN NASABAH DALAM MEMILIH BANK SYARIAH DI KOTA MEDAN Firman - Yulianto K; Agung - Yuniarinto; Surachman - -
Wacana Journal of Social and Humanity Studies Vol. 13 No. 4 (2010)
Publisher : Sekolah Pascasarjana Universitas Brawijaya

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Abstract

ABSTRACT   The expansion of syari’ah bank in Indonesia recently can be concluded to have a significant development, it also take a large number of attention from the Indonesian goverment though Indonesian central Bank, Bank Indonesia in monitoring the development of syari’ah bank industry. Consumers behaviour toward syari’ah bank, which is shown by a variety respon. Consumer consideration in choosing syariah bank, has become a very interesting topics to be discuss in knowing the information on how far does Indonesian people interest with syari’ah bank and what kind of factors can affect  the community to deal with syari’ah bank by being the customer of syariah bank. One of the factors is marketing mix strategy which the company, syari’ah bank, has formulated. The purpose of this research is to analize the effect of marketing mix, which are product, price, promotion, place, people, process, and physical evidence, towards customer consideration in choosing syariah bank. And also to inform which the most dominant factor from the all seven factors to be consider by customer. The field research is the city, Medan, with population all of Medan’s syariah bank  individual customer, through, Bank Syariah Mandiri, Medan Branch Office; Bank Muamalat Indonesia, Medan Branch Office; BNI Syariah, Medan Branch Office, using purposive sampling method, with 100 number of respondents in finishing the survey. Hypothesis examination involves mutiple regression analysis. Result indicates only three of seven marketing mix factors, which are product, place, and people has significantly affect customer consideration in choosing syariah bank in Medan. The other four factors, price, promotion, process, and physical evidence does not significantly affect customer consideration. The one factor gives the most dominant consideration is the product.   Keywords: marketing mix factors, customer consideration
ANALISIS PENGARUH DIMENSI SERVQUAL TERHADAP PEMILIHAN JASA TRANSPORTASI UDARA (MASKAPAI PENERBANGAN) RUTE JAKARTA – SURABAYA Shorin Hendarin Prakoso; Armanu - Thoyib; Surachman - -
Wacana Journal of Social and Humanity Studies Vol. 13 No. 3 (2010)
Publisher : Sekolah Pascasarjana Universitas Brawijaya

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Abstract

ABSTRACT The increase in number of airlines industry in Indonesia has caused  price competition between airlines company, especially for the Jakarta – Surabaya route. In order to survive in this industry, the airlines company has made efficiency to reduce the costs. So that, as the result service quality became lower, and it will affecting consumer satisfaction.  The objectives of this research are to analyze the effect of service quality dimension (SERVQUAL), which consist of tangible, reliability, responsiveness, assurance, and empathy, towards consumer concern in choosing air transportation service (airlines industry), for Jakarta – Surabaya route, and to analyze which of those five variables has the dominant effect to the consumer for selecting air transportation service, for Jakarta – Surabaya route. This research took place in Jakarta International Airport, Soekarno – Hatta by using the purposive sampling method, with involving 150 respondents as sample. The F – test and t – test  with α 5 % was used to examined the significance level of variables. The hypothesis was examined by using multiple regression analysis. The result of this research shows that service quality (SERVQUAL) dimension, which consist of tangible, reliability, responsiveness, and assurance has affecting consumer concern partially in choosing air transportation service, for Jakarta – Surabaya route, whereas the empathy doesn’t affecting consumer concern in choosing air transportation service. Among those five variables, the reliability is the dominant factor that affecting consumer concern in choosing air transportation service, for the Jakarta – Surabaya route.