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All Journal Jurnal Inovasi Ideas: Jurnal Pendidikan, Sosial dan Budaya Aksara: Jurnal Ilmu Pendidikan Nonformal Public Policy Journal
Walidun Husain
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Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Public Policy Journal

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THE QUALITY OF PUBLIC SERVICE DELIVERY AT MIMOZA MULTIMEDIA GORONTALO Rahim, Rendy Rianto; Husain, Walidun; Tui, Fenti Prihatini Dance
Public Policy Journal Vol 1, No 1 (2020)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v1i1.371

Abstract

The research aims to analyze and describe (1) the quality of service delivery in terms of customers’ satisfaction at Mimoza Multimedia and (2) the factors affecting the quality of service delivery at Mimoza Multimedia. The research method used is qualitative method. The data are the primary data collected through interviews. The data analysis used is Miles and Huberman’s analysis model. The research findings indicate that (1) Mimoza Multimedia Gorontalo has been able to provide public services for society. However, service delivery should be improved through more progressive service polices and evaluations to elevate customers’ satisfaction level. Some aspects of public service delivery that fulfill customers’ satisfaction are adequate facilities and infrastructures, guarantee or compensation to unsatisfactory services, and empathy shown by employees. Meanwhile, responsiveness and reliability are two aspects which need improvement through capacity building in terms of the public service delivery at Mimoza Multimedia Gorontalo and (2) The service delivery at Mimoza Multimedia Gorontalo relies on the quality of human resources, communication between the employees, and communication between the employees and customers. Customers’ satisfaction depends on competent and committed human resources to delivering public services in accordance with service principles. Moreover, the supporting factor is communication. Services without good communication will not satisfy customers.
THE EFFECTIVENESS OF THE 3R (REDUCE, REUSE, AND RECYCLE) PROGRAM IMPLEMENTED THROUGH WASTE BANKS IN EMPOWERING THE COMMUNITY ECONOMY IN GORONTALO (A Case Study of Parent Waste Bank in Wongkaditi Timur Kota Utara Gorontalo) Sabihi, Syaiful B.; Husain, Walidun; Wantu, Sastro Mustapa
Public Policy Journal Vol 1, No 2 (2020)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (275.019 KB) | DOI: 10.37905/ppj.v1i2.481

Abstract

This research aims to analyze and describe (1) the effectiveness of the 3R program implemented through waste banks in empowering the community economy in Gorontalo and (2) the supporting and inhibiting factors of the 3R program implemented through waste banks in empowering the community economy in Gorontalo. The research method used is qualitative. The research data source is primary data collected using interviews. The data analysis technique used refers to Miles and Huberman’s. The research findings are that (1) the 3R (reduce, reuse, and recycle) program implemented through waste banks has effectively empowered the community economy in Gorontalo. The program is progressively developed, indicated by the fact that waste in Gorontalo has been reduced to the target determined. Contrastively, the city management system comprising selecting, transporting, and processing is still poor. In terms of the economic use, the system does not give significant contributions to the economic improvement of the surrounding community that becomes the customer of waste banks and (2) the crucial internal factors of the 3R program the waste bank owner’s commitment to introducing the program and the employees’ commitment to earning the incentive. Meanwhile, the inhibiting factors are the narrow waste banks and insufficient tools and facilities that support the 3R (reduce, reuse, and recycle) program. Furthermore, the external factors are the government, the cooperation with the waste bank owners in Gorontalo, and a fixed market share where the waste can be sold. Moreover, the inhibiting factors are the community’s perception of waste banks. They perceive small uses of the waste banks and they reluctantly spare time to sell waste in waste banks.
Co-Authors Fenti Prihatini Dance Tui Rahim, Rendy Rianto Sabihi, Syaiful B. Wantu, Sastro Mustapa