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All Journal BERKALA SAINSTEK Jurnal VOK@SINDO
Darmawan Ockto Sutjipto
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Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemistry Mathematics Physics Social Sciences Other

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Pengaruh Knowledge Management Terhadap Kinerja Karyawan di Hotel IBIS Style Malang Ahmad Faidlal Rahman; Aprilla Utami Putri; Darmawan Ockto Sutjipto
Jurnal VOK@SINDO Vol 6, No 2 (2018)
Publisher : Program Pendidikan Vokasi Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (290.46 KB)

Abstract

Pada era persaingan bebas saat ini, knowledge management diharapkan dapat memberikan kontribusi yang baik bagi sumber daya manusia khususnya pada dunia hospitality. Penelitian ini bertujuan untuk mengukur pengaruh dari knowledge management terhadap kinerja karyawan di Hotel Ibis Style Malang pada seluruh karyawan hotel yang telah bekerja minimal satu tahun di hotel tersebut. Hasil penelitian menunjukan bahwa knowledge management secara tidak langsung mempengaruhi kinerja karyawan, ada pengaruh signifikan antara job procedure terhadap technology, dan faktor yang paling dominan mempengaruhi kinerja adalah personal knowledge
Analisys of User Satisfaction of Facilities Supporting Fishing Operations at Brondong Fishing Port, Lamongan Lisa Nur Hidayah; Fuad; Darmawan Ockto Sutjipto
BERKALA SAINSTEK Vol. 14 No. 1 (2026)
Publisher : University of Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/bst.v14i1.60001

Abstract

The Brondong Fishing Port serves as a critical hub for capture fisheries activities in Lamongan, East Java. This study aims to evaluate the feasibility of port facilities and analyze user satisfaction with these facilities. A quantitative descriptive approach was applied, utilizing Likert-scale questionnaires distributed to 45 respondents, including fishermen, fish processing unit (UPI) managers, and port officers with at least five years of operational experience at the port. The results revealed a significant decrease in the number of unloading vessels from 10,744 in 2018 to 7,714 in 2022 which affected the utilization rate of port infrastructure. The facility assessment revealed that 90% of the 30 evaluated facilities were in good condition, while 3% were damaged and 7% were severely damaged. The average satisfaction scores for basic, functional, and supporting facilities were 4.0, 3.4, and 3.7, respectively, compared to expectation scores of 3.9, 3.5, and 3.6. A negative gap was identified in several functional facilities, including the old fish auction hall (TPI), the PPDI building, and the waste treatment system (IPAL), indicating underperformance. These findings emphasize the need for targeted improvements and regular maintenance to enhance service quality and sustain the port’s competitiveness.
Co-Authors Aprilla Utami Putri Fuad Lisa Nur Hidayah Rahman, Ahmad Faidlal