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Moch Zulfa
Sultan Agung Islamic University
Economics, Econometrics & Finance

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BUILDING CUSTOMER LOYALTY ON CUSTOMER BANKING Linda Sariningrum; Moch Zulfa
IJIBE (International Journal of Islamic Business Ethics) Vol 2, No 3 (2017): Special Issue 2017
Publisher : UNISSULA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/ijibe.2.3.26-40

Abstract

The primary purpose of this research is to investigate and examine the effect of Shared Value Quality and Communication Quality on Customer Loyalty through Trust, and to propose an empirical model to investigate such relationships. A total of 100 customers of Syari’ah BNI Bank of Semarang completed questionnaires on Shared Value Quality, Communication Quality, Trust, and Customer Loyalty. Results from SmartPLS 3.0 based on structural equation modeling confirmed that Shared Value Quality and Communication Quality were positively related to Trust and Customer Loyalty; furthermore Trust was related to Customer Loyalty.Keywords : Shared Value Quality, Communication Quality, Trust,Customer Loyalty
MODEL OF IMPROVING PERFORMANCE THROUGH HUMAN CAPITAL, ORGANIZATIONAL LEARNING AND SOCIAL CAPITAL IN THE REGIONAL SECRETARIAT OF SEMARANG REGENCY GOVERNMENT Nola Atresianilova; Moch Zulfa
IJIBE (International Journal of Islamic Business Ethics) Vol 2, No 3 (2017): Special Issue 2017
Publisher : UNISSULA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/ijibe.2.3.96-109

Abstract

The purpose of this study is to analyze the effect  of human  capital  on social capital, the effect of human capital on performance capital, the effect of organizational learning on social capital, the effect of organizational learning on performance, and the effect of social capital on performance. While the benefits of this research include theoretical benefit i.e. the development of human resource management theory, especially related to the assessment of problems affecting service professionalism, while the practical benefits are able to give results that can be used by leaders to design human capital, learning organization and social capital so that the organization’s goals can be achieved. The research was explanatory research, i.e. research that explains the effect of independent variables on dependent variable. The population in  this research was employee in the Regional Secretariat of Semarang Regency Government involving 170 people. The sample of research was determined using purposive sampling, i.e. employees who have working period> 2 years, so that it was obtained as many as 120 employees as samples. The data were collected by using questionnaires, while data analysis was conducted by using SEM analysis. The result of analysis showed that there is influence of human capital on social capital, influence of human capital on performance capital, influence of organizational learning on social capital, influence of organizational learning on performance, and influence of social capital on performance. Equation model also has fulfilled the criterion of goodness of fit. Based on the result of the research, it can be concluded that human capital has an effect on social capital, human capital has an effect on performance, organizational learning has an effect on social capital, organizational learning has an effect on performance and social capital has an effect on performance.Keywords : Human Capital, Organizational Learning, Social Capital, Performance
IMPROVING PERFORMANCE THROUGH VARIATION OF WORK EXPERIENCE AND TRAINING QUALITY IN THE COOPERATION OF SAVE LOAN AND FINANCING SYARIAH (KSPPS BMT) IN SEMARANG REGENCY AND SEMARANG CITY Muhari Muhari; Moch Zulfa
IJIBE (International Journal of Islamic Business Ethics) Vol 2, No 4 (2017): Special Issue 2017
Publisher : UNISSULA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/ijibe.2.4.272-285

Abstract

This research aims to figure out the effect of social competence, variation of work experience, and quality of training on HR performance with information technology as intervening. The sample of this research consist of 71 respondents from Semarang regency and Semarang city. Regression analysis was performed with the software Statistical Package for Social Science (SPSS). The results of the analysis showed that the social competencies can improve HR performance through the variation of work experience and the quality of training that moderate information technology.The empirical findings indicate that Social Competence, variation of work experience, and quality Training have significant effect on HR performance. Information technology is not able to moderate the effect of experience variation on HR performance and information technology is also not able to moderate the effect of the quality of training on HR performance.Keywords : Social competence, information technology, variation of experience, Quality Training, performance.
Co-Authors Linda Sariningrum Muhari Muhari Nola Atresianilova